Short stay (1 night) and the plan was to check out the room for future stays. Room was spacious. Comfortable beds. Food offered in the room service menu met my basic, as I’m a picky eater. On very short stays as this, i usually prefer to dine in. Bathroom was small but fine for a solo traveller.
Hotel is clean and old well maintained, ask for water at front office took them 5 minutes and can’t get any water from there . Location is good food and shopping mall within walking distance include a MC Donalds next to hotel .
The airport transfer service was quite convenient. After landing, clearing immigration took only 10 minutes with no issues, and someone was already waiting with a sign upon arrival. The drop-off service, however, might be slightly less frequent.
Bruneians seem very warm and welcoming, and the front desk staff were very patient.
However, the bed was quite small – my feet were hanging off! But I suppose that's consistent with the price point. On the positive side, the room itself was spacious.
Recommend this hotel. Central, easy walk to main sights. They offer pick-up and drop off at airport. We also enjoyed the day trip (09h40-16) that was organized by the hotel with driver 'Boy' who showed us the main attractions, this was very enjoyable and for free! This tour runs most days except for Fri. and Sun. up to 9 people (we were with 5). The staff at reception were helpful and friendly, they booked for me the day tour with agency Freme to Ulu Temburong National Park (canopy tower visit), with pick-up at the hotel and without extra booking fee (same fee as on the website). I highly recommend this tour, it was the highlight of our trip! The hotel is a bit dated, but I did not find this disturbing. Room was a bit small but all amenities were there (fridge, airco, water kettle), good bed and renewed bathroom with very good shower. Would defenitely come back here a next time!
The hotel location ***** can be said to be at the center of the central area of Brunei, leading to most of the attractions.
The hotel lobby is clean and must be recommended by local travel books. The lobby has a Japanese feel and is very relaxing, and the front desk is polite.
The room is similar to a 3 to 4-star hotel in other countries. It is not very big, but it has everything you need, and you can refill your own water. It is also very convenient.
Probably the only chain hotel in Bandar Seri Begawan, capital of Brunei. Location is great, right in the city centre. Museums and mosques nearby. The hotel itself was fine, however it is looking a little dated now. Could do with a renovation. Saying that, all amenities worked well and the pool was nice enough to take a dip to beat the heat.
Tip: download the Dart APP (Brunei's answer to Uber/Grab) and change some money (Brunei dollars or Singapore dollars are accepted everywhere).
The room was very good and very close to the airport, only about three kilometers. The price/performance ratio should be said to be very high. The only drawback is that the introduction says there is a free shuttle bus to the airport, but in fact there is not. You have to call a taxi yourself, so this is quite troublesome.
The staff were incredible, they were so helpful and friendly. We were very fortunate that we were able to check in early. The room was very big and clean with good aircon and a nice view.
We asked reception lots of questions about the local area and they helped every time. The location was convenient not being too far from the airport but close to some local shops, malls and activities.
Room was good. Location is very strategic, just 15 minutes away from the airport. They offer free airport transfer which was very nice. It was just walking distance from Royal Regalia and the Omar Ali Mosque. The market was just behind the building. Food was great, we enjoyed it so much. It’s definitely worth the price
The interior decoration of the hotel room is still relatively old. It feels like a domestic guest house. The high price is not in line with the actual environment. There are no restaurants and supermarkets near the hotel, so life is inconvenient.
Very Good
16 reviews
8.0/10
Price from
AU$177
per night
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9.5/10
Amazing
AAnmexidoOur stay at The Empire Hotel was truly exceptional! The room was very spacious and comfortable, and the service was top-notch. A special mention to Lynn (or Ann—I may have gotten the name wrong) (she was the one driving the buggy in the pic) who was always smiling, friendly, and very accommodating with all our questions. As first-time visitors to Brunei, this experience exceeded our expectations. We were also impressed by the warmth and respectfulness of the people. We enjoyed the in-house cinema and had an amazing meal at Pantai, the food was perfect! they will also say where to have your best sunset/ sunrise view. Thank you to all the staff for making our stay so memorable. Highly recommended to friends and family!
TThe HermitShort stay (1 night) and the plan was to check out the room for future stays. Room was spacious. Comfortable beds. Food offered in the room service menu met my basic, as I’m a picky eater. On very short stays as this, i usually prefer to dine in. Bathroom was small but fine for a solo traveller.
TTtanhaoThe airport transfer service was quite convenient. After landing, clearing immigration took only 10 minutes with no issues, and someone was already waiting with a sign upon arrival. The drop-off service, however, might be slightly less frequent.
Bruneians seem very warm and welcoming, and the front desk staff were very patient.
However, the bed was quite small – my feet were hanging off! But I suppose that's consistent with the price point. On the positive side, the room itself was spacious.
GGuest UserRecommend this hotel. Central, easy walk to main sights. They offer pick-up and drop off at airport. We also enjoyed the day trip (09h40-16) that was organized by the hotel with driver 'Boy' who showed us the main attractions, this was very enjoyable and for free! This tour runs most days except for Fri. and Sun. up to 9 people (we were with 5). The staff at reception were helpful and friendly, they booked for me the day tour with agency Freme to Ulu Temburong National Park (canopy tower visit), with pick-up at the hotel and without extra booking fee (same fee as on the website). I highly recommend this tour, it was the highlight of our trip! The hotel is a bit dated, but I did not find this disturbing. Room was a bit small but all amenities were there (fridge, airco, water kettle), good bed and renewed bathroom with very good shower. Would defenitely come back here a next time!
GGuest UserProbably the only chain hotel in Bandar Seri Begawan, capital of Brunei. Location is great, right in the city centre. Museums and mosques nearby. The hotel itself was fine, however it is looking a little dated now. Could do with a renovation. Saying that, all amenities worked well and the pool was nice enough to take a dip to beat the heat.
Tip: download the Dart APP (Brunei's answer to Uber/Grab) and change some money (Brunei dollars or Singapore dollars are accepted everywhere).
AAnonymous UserThe location is very good in the city center, it is very convenient to nearby attractions, the environment is OK, there are office and charging places in the public area, air conditioning, and the price is relatively cheap.
AAnonymous UserThe hotel staffs are friendly and helpful, they always smile at us and try to fit our requests. The room is clean and comfortable in overall. Their breakfast has good quality too. The only con is the water supply is not hot and weak, there are also some worms in the toilet tiles. We responded to the staff and they resolved the water supply issue.
AAmal SanifI stayed with my families here and booked the room via trip and hotel, the price per night for this hotel unfortunately doesn’t feel like worth it. I am hoping to see major renovation and cleaning, the hotel need massive upgrade, everything is too old, twin room is 2 probably super single bed or is actually 2 single bed, while other country at this rate has twin room with huge super single or double bed. The breakfast is just okay, with toast, cornflakes, some other menu like nasi lemak, noodles and rice porridge. This area has no access to public transport unless you walk towards the main road.. the extreme cleaning in the room, carpets need to change or clean with soap. The only good thing.. i haven’t seen any bed bugs.
JjoshuaelaineThe two rooms are actually three rooms, the middle one is an open kitchen and living room. The location is not good, except for the supporting commercial area downstairs, you must have a car when you go out. The staff is very nice, the only hotel where there is nothing wrong with the front desk to the room service. There is a free airport shuttle. Later, I heard that I needed to buy medicine, and I specially arranged for someone to drive us out without any cost. There are service points of large car rental companies, and travel services can also be booked with hotels. The commercial facilities are quite complete, and there will be locals eating a work meal at noon.
GGuest UserCheck in time is strictly at 2pm.
Bed a bit hard (For me)
Gym quite run down or under renovation.
However it's quite convenient as the supermarket is just downstairs.
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