I’ve stay at this hotel before and it was much better than this visit. They were understaffed had no food service. I realize it was Christmas, but with better planning they could have done a much better job of providing quality service which I have come to expect from Hilton.
The did not have anyone to even empty the trash cans.
The front desk staff was relegated to dust mopping the floor. No coffee available for room consumption.
All in all not a fun experience!
The bed is large, the parking is free, the hotel is very convenient to travel in the city center, it can be used as the preferred hotel, because there is no free bus to rent a car, F Street food is also a lot.
The environment is very good, the sanitation is very clean, the hotel is relatively new, the facilities are also very supporting, it is the time of dawn in the early morning, there is a sound, like throwing things from the high altitude to the downstairs, very loud
Everything was pretty good one note ,there was a hotel statement from a month ago present on one of the shelves if the room was cleaned proper it would not be present
Hotel near Downtown Charlotte,Charlotte50% of visitors choose this area
FFeibafeibagogogo2024.07.08
Very good, good environment, large room, delicious breakfast, high-quality service staff. The surrounding is very quiet and the location is convenient, within walking distance of the conference center.
Everything was great. Service at the front desk was efficient and friendly. Our bathroom light flickered a bit but it was not a big deal. Bed was clean and comfy. Had some loud guests in the middle of the night, but again, it happens. We enjoyed our stay. Breakfast was delicious and the ladies handling the food line were friendly and very sweet to us. Thank you.
Very Good
113 reviews
8.3/10
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TWD 3,199
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6.6/10
DDawn Mosely-NixonCan't say the hotel was too bad. However I can say the location is somewhat sketchy. Directly outside of the hotel their is alot of activity going on which is needless to say very questionable. Possible drug deals, ************ and drug doing. There is a gas station/convenience store right there on the premises which too draws a large crowd. However the rooms were ok. I just didn't like that I felt my car would be unsafe in there parking area due to the amount of questionable traffic. So sad to say I never took my luggage out the car in fear someone standing by would notice a bag or two and come back later to check it out. I did choose to leave but not because of the lodging. I think if you can get past the outdoor activity it may make for a nice rest spot.
TTravelers.The room is large and tidy, the toilet is bright, but no slippers, toothbrushes and other supplies are provided. If you need it, you have to ask at the front desk, but no slippers are provided.
Private parking space. But there are several stairs from the lobby to the room and you need to move your luggage.
15 minutes drive from the airport.
There are many restaurants nearby. 
RRae FrykbergWe arrived around 2:30 ish pm and needed to get to our room, order LYFT and go to a meeting scheduled for 5:00 pm. The desk person said check in time is 4:00 but would ck to see if a room had been cleaned and ready for occupancy. He verified one was ready and allowed us to go to that room. We were appreciative of the cleaning staff and the desk person.
All the hotel employees were friendly and courteous. The desk personnel even helped me with getting a Lyft app set up on my phone. The breakfast buffet was really good and extensive. There was always a line to cook waffles which caused a back up and slow moving line. Maybe have more waffle irons available. I wanted to order food from a nearby Panera Bread but the desk personnel called and/or looked up on line to find it had closed. She suggested if I placed an order thru the Panera Bread app, the person who drives the shuttle could take me to a different Panera Bread a little further away to pick up the food. I accepted her offer, bought the driver a snack and gave her a tip. I was able to have a wonderful mid afternoon meal.
The beds were very comfortable. I like the bathroom door with ”cloudy” glass which allows light in for use of the bathroom overnight. I like the use of attached to the wall containers of bath soap, etc. which definitely cuts down on use of smaller containers partially used and thrown away.
One important thing we suggest is the street sign for Arrow Street be much larger. Not being locals, the area was unfamiliar with us, there is heavy traffic and the Arrow Street sign is very hard to see.
Otherwise, we were very happy staying in this hotel.
AAnonymous UserThe hotel is clean and I'm glad it's non smoking. They had a sign that they had cocoa, but they didn't have any. I got locked out of my room a couple of times, but the front clerk helped me. I liked the fitness center, except one of the machines didn't work. The walls are kind of thin. I could hear the couple in the next room **********.
GGuest UserI was very disappointed with the service I recieve. The first night I could not close the shade so I stayed up most of the night because there were cars and a lamp pole shinning directly in my window. I was lied to by the receptionist on duty that the maintenance man would fix the problem the next morning.. Again I had to endure the lights shinning in my room. I was told that they would move me. I was told by staff that the other rooms had broken shades also. I suppose to have a handicapped accessible room. Their virgin of a handicapped room was a shower with a overhead water and a small bench on the floor for a smallshort person. The maid did all she could to help by covering the window with trash bags and paste board boxes which worked amazingly well. I gave her a nice tip for helping me. I had to go to Walmart to purchase a shower chair so I could take a shower. They refuse to refund my money so I couldn't go any where else. I should not had to endure 2 days of little sleep and no shower cause it could be fix with a chair under 50 dollars. No hotel should be allowed to advertise handicapped accessible if they don't meet the minimum standards of what accessible means. The hotel is very convenient to my family and friends. The food was good and the receptionist on the day we left did apologize for the inconvenient.
GGuest UserThis was our first time at this hotel. We were very happy with the check in process, the front desk clerk, Terence Jones was friendly and very helpful with suggestions for dinner, and places to visit. The hotel was super clean, the staff is always cleaning the lobby and the breakfast area was very clean and well stocked. The breakfast was really good, the options are a little above a continental breakfast. The room was spacious, clean; the bed was super comfortable which is very important to us. Great shower pressure and water temperature. I will definitely recommend this property. It was satisfying.
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