I’ve stay at this hotel before and it was much better than this visit. They were understaffed had no food service. I realize it was Christmas, but with better planning they could have done a much better job of providing quality service which I have come to expect from Hilton.
The did not have anyone to even empty the trash cans.
The front desk staff was relegated to dust mopping the floor. No coffee available for room consumption.
All in all not a fun experience!
The bed is large, the parking is free, the hotel is very convenient to travel in the city center, it can be used as the preferred hotel, because there is no free bus to rent a car, F Street food is also a lot.
The environment is very good, the sanitation is very clean, the hotel is relatively new, the facilities are also very supporting, it is the time of dawn in the early morning, there is a sound, like throwing things from the high altitude to the downstairs, very loud
Everything was pretty good one note ,there was a hotel statement from a month ago present on one of the shelves if the room was cleaned proper it would not be present
The bathroom definitely wasn't clean. The toilet was really small and it ropped back and forth the original room that we were in or that they gave us. We were told after we had gone to eat and came back that the toilet wasn't working but that side of the building is really the quietest. Being that this was the second time we would have been staying there. The side they put us on at 1:00 in the morning had people fighting beating up on his wife or a girlfriend. Whatever it was and doors slamming cars getting slammed with their doors up until about 1:30 closer 2:00. If you should stay at this facility I would recommend that you stay on the even side the numbers not the odd number side which is closer to the gas station. Other than that I would say the staff is very friendly. Just be a reminder of who you used to schedule your stay that they actually pay for the room and not have you standing there for 20 minutes. Wondering what happened to your room and you're having to call who you scheduled your stay through
Hotel near Downtown Charlotte,Charlotte66.7% of visitors choose this area
FFeibafeibagogogo2024.07.08
Very good, good environment, large room, delicious breakfast, high-quality service staff. The surrounding is very quiet and the location is convenient, within walking distance of the conference center.
Everything was great. Service at the front desk was efficient and friendly. Our bathroom light flickered a bit but it was not a big deal. Bed was clean and comfy. Had some loud guests in the middle of the night, but again, it happens. We enjoyed our stay. Breakfast was delicious and the ladies handling the food line were friendly and very sweet to us. Thank you.
Very Good
113 reviews
8.3/10
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6.6/10
DDawn Mosely-NixonCan't say the hotel was too bad. However I can say the location is somewhat sketchy. Directly outside of the hotel their is alot of activity going on which is needless to say very questionable. Possible drug deals, ************ and drug doing. There is a gas station/convenience store right there on the premises which too draws a large crowd. However the rooms were ok. I just didn't like that I felt my car would be unsafe in there parking area due to the amount of questionable traffic. So sad to say I never took my luggage out the car in fear someone standing by would notice a bag or two and come back later to check it out. I did choose to leave but not because of the lodging. I think if you can get past the outdoor activity it may make for a nice rest spot.
GGuest UserThe hotel is in a nice location and convenient to the interstate. The restaurant and bar isn’t very big. The staff is very friendly. The only complaint was some of the guests were noisy early in the morning.
RRae FrykbergWe arrived around 2:30 ish pm and needed to get to our room, order LYFT and go to a meeting scheduled for 5:00 pm. The desk person said check in time is 4:00 but would ck to see if a room had been cleaned and ready for occupancy. He verified one was ready and allowed us to go to that room. We were appreciative of the cleaning staff and the desk person.
All the hotel employees were friendly and courteous. The desk personnel even helped me with getting a Lyft app set up on my phone. The breakfast buffet was really good and extensive. There was always a line to cook waffles which caused a back up and slow moving line. Maybe have more waffle irons available. I wanted to order food from a nearby Panera Bread but the desk personnel called and/or looked up on line to find it had closed. She suggested if I placed an order thru the Panera Bread app, the person who drives the shuttle could take me to a different Panera Bread a little further away to pick up the food. I accepted her offer, bought the driver a snack and gave her a tip. I was able to have a wonderful mid afternoon meal.
The beds were very comfortable. I like the bathroom door with ”cloudy” glass which allows light in for use of the bathroom overnight. I like the use of attached to the wall containers of bath soap, etc. which definitely cuts down on use of smaller containers partially used and thrown away.
One important thing we suggest is the street sign for Arrow Street be much larger. Not being locals, the area was unfamiliar with us, there is heavy traffic and the Arrow Street sign is very hard to see.
Otherwise, we were very happy staying in this hotel.
AAnonymous UserThe hotel is clean and I'm glad it's non smoking. They had a sign that they had cocoa, but they didn't have any. I got locked out of my room a couple of times, but the front clerk helped me. I liked the fitness center, except one of the machines didn't work. The walls are kind of thin. I could hear the couple in the next room **********.
GGuest UserI was very disappointed with the service I recieve. The first night I could not close the shade so I stayed up most of the night because there were cars and a lamp pole shinning directly in my window. I was lied to by the receptionist on duty that the maintenance man would fix the problem the next morning.. Again I had to endure the lights shinning in my room. I was told that they would move me. I was told by staff that the other rooms had broken shades also. I suppose to have a handicapped accessible room. Their virgin of a handicapped room was a shower with a overhead water and a small bench on the floor for a smallshort person. The maid did all she could to help by covering the window with trash bags and paste board boxes which worked amazingly well. I gave her a nice tip for helping me. I had to go to Walmart to purchase a shower chair so I could take a shower. They refuse to refund my money so I couldn't go any where else. I should not had to endure 2 days of little sleep and no shower cause it could be fix with a chair under 50 dollars. No hotel should be allowed to advertise handicapped accessible if they don't meet the minimum standards of what accessible means. The hotel is very convenient to my family and friends. The food was good and the receptionist on the day we left did apologize for the inconvenient.
JJessiWe booked a room for 2 adults and 1 infant. Our room was nice and spacious with a king sized bed and a chaise lounge sofa -that also was a fold out bed. The room was even large enough for us to comfortably open a Pack-n-Play and still have plenty of room to function. It fit perfectly beside the bed and did not block the sofa so that it could still be used. The room also had two dressers, a tv, a desk with chair, two night stands, a mini fridge, coffee maker, closet with safe and a bathroom with a glass door shower (no tub). This hotel is pet friendly too, so I noticed some claw marks/scratches on the back of our door -but it wasn't very noticeable. The hotel also has a fitness/gym room and a pool. There is a sign in the bathroom that states in order to save on water/energy waste they will change out towels and sheets every three days, but if you’d prefer everyday then just let the front staff know. We stayed for 5 nights and our linens never got changed out, nor did the trash. (Not a dealbreaker for me, as I like my privacy and knew no one had been in our room.)
The staff was really nice and greeted us each morning as we went for our outings. They even offered to take photos for us so we can show our little one when he’s older.
Overall, our stay was lovely. Would definitely book this hotel again when visiting Raleigh.
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