The front desk provided a room that was already occupied. When we checked in at 23:00 late at night and opened the door, a middle-aged man was already sleeping on the bed. The man was frightened and very angry. Similarly, we were also very frightened and felt very embarrassed. For such a misunderstanding, the front desk only apologized to the man, but did not apologize to us.
After changing rooms, our twin bed room was changed to a double bed room. The hotel did not explain this. Because it was late at night, we gave up changing beds and rested.
There was a musty smell in the room, and a bottle of mineral water was empty, and it was not cleaned. There were many flies flying around in the restaurant during breakfast.
I am very dissatisfied with this accommodation experience.
В целом неплохой отель, расположенный в центре старого города. Если у Вас с собой много багажа, то будьте готовы к тому, что такси не сможет подъехать непосредственно к отелю, так как улица на которой расположен отель является пешеходной. Пешком от ближайшей возможной остановки такси нужно будет идти около 50 метров. Завтрак по типу ”швецкий стол”. Комфортные матрасы и подушки. В ванной есть халаты и полотенце для ног. Душевая/туалет были чистыми с новой сантехникой. В номере также есть телевизор.
I stayed at this hotel upon arrival and departure from Zanzibar. The first time it was a short and enjoyable stay. Unfortunately, during my second stay I was upgraded to room 301, which is large and overlooks the swimming pool, but it needs maintenance, especially the bathroom, which needs immediate maintenance. It is a very noisy room, as you can hear the sounds of the elevator and the water pump. The furniture is luxurious, but old and needs to be upgraded. The location is excellent, overlooking the port, but the entrance to the hotel is on a potholed street. The staff is friendly and respectful.
I recently had the pleasure of staying at Zanzi Hotel, and I must say, it exceeded all my expectations. From the moment I arrived, the staff made me feel like family, offering warm welcomes and excellent service throughout my stay. The hotel is beautifully designed, blending modern comfort with a touch of local charm, creating a relaxing and inviting atmosphere. My room was spacious, well-equipped, and spotless, with stunning views of the surrounding area.
The amenities are fantastic, from the refreshing pool to the delicious on-site restaurant offering a variety of tasty dishes. What truly stood out was the attention to detail—every little aspect was thoughtfully arranged to ensure a memorable experience.
Zanzi Hotel’s location is also perfect, offering easy access to nearby attractions, making it an ideal base for exploring. Whether you're visiting for business or leisure, I highly recommend Zanzi Hotel for a comfortable, relaxing, and memorable stay!
This youth travel is a rare good youth travel on the Trip.com platform, and there should be more youth travel of this specification.
Its location, breakfast is OK, hot water supply is very good!
The fly in the ointment is that there is a WF room, but it is very unstable, and then the WF will close at 10 o'clock in the evening to 8 o'clock in the morning, which is very bad.
And yesterday, I told the proprietress that I would go to the boat this morning and pack breakfast in advance. But when I found the proprietress in the morning, she was not happy! I chatted with her yesterday's translator, and she made it to me reluctantly. As a result, the simple breakfast should have made me wait outside for more than 40 minutes! I think this dishonest attitude towards customers is very hurtful. Although I finally had a little breakfast, the very small amount and extremely bad attitude made me not want to recommend it to anyone.
Antique hotel. On the path inside Stone City. Breakfast fruit buffet, coffee tea buffet. Breakfast order yourself. Mushroom beans are cooked. Egg queue. Bread toast. Very satisfied.
Radiotherapy is smaller. The hotel arranged a barge to pick up a tour to Guidao. Taxi is also arranged by the hotel. Cheap price.
Fabulous location. I enjoyed seeing all the curated old artifacts and reading up on the 500 year history of the place. The people were wonderful. The room was comfortable and quiet. The bathroom was modern and clean. I’d stay there again.
AAnonymous UserI have never stayed in a hotel where the service and experience progressively got worse each day. Everything just started going downhill during our second day you wake up in the morning and the first thing that happens is you are asked about joining one of the tours and offer through the hotel and they do that every chance they get and the moment they find out that you have a booking For a tour with another company and not through them, they will just little snide comments and make you regret your decisions. The second thing was the food you had to order lunch hours before and when you ordered for specific time you get to the restaurant you still have to wait at least another 30 minutes to get it, I ordered calamari on one of those days for eight and only got four small pieces of calamari and that was it just for small pieces of calamari and fried plantain so that was basically two dollars per calamari.
There was an element of feeling unsafe because one of the mornings as I was walking up to breakfast there was a strange man just walking around and when I get to breakfast, one of the staff members there tells me that there’s a man who has been asking about me and looking for me and as I turned there, that man is standing right there and my question was, how are you letting this man on the premises, and what if you wanted to come to me and you guys are letting him walk around this entire place because I ran into him on the other side of the hotel so there was that as well which made me feel extremely uncomfortable and uneasy and unsafe.
They didn’t spray any mosquito spray as it’s common in the area to in and spray the room with mosquito spray at the end of each evening they only did that first night and we had to keep them and each time it was met with just a sigh of inconvenience like we were inconveniencing them getting there difficult worth it and I think that is the one thing I can attest to being the better part of this entire establishment, but that aside the services awful. You will go hungry, we told the bar open a specific time but it wouldn’t open. Also they change their rules at one day. It’s OK to have a meal by the bar closer to the beach the next day you can’t do that but then you’ll see them. Send them food down for specific people so that was also extremely offputting, I can safely say I will never set foot in that place ever again.
Also, the WiFi was bad
GGuest UserThe location is at the quiet side if the Stone Town. Due to it is situated inside a small alley, the directions could be quite complicated and we were lost several times to head back to the hotel. Despite being assured that it's safe, we were tapped by few mischievous children when we passed by a school near the hotel. That said, the room and hotel itself was great. We particularly enjoyed the breeze at the open air loft, where we could view the sea and ships from far away. It was indeed relaxing. The historical bed and bath in the room made the experience so unique. The only downside was there was insufficient of hot water for the bath. The breakfast wise was in fact the best we had in Tanzania, not to mention the impeccable hospitality provided by the staff there. Special shout out to the helpful staff who assisted us with our luggage during check in and out. Bear in mind on the steep staircase up to the room and inside the room to the loft. It might not be suitable for those who have knee problem, as you literally need to climb up and down everytime to the washroom. Otherwise, it was quite a memorable stay.
HHariI stayed at this hotel upon arrival and departure from Zanzibar. The first time it was a short and enjoyable stay. Unfortunately, during my second stay I was upgraded to room 301, which is large and overlooks the swimming pool, but it needs maintenance, especially the bathroom, which needs immediate maintenance. It is a very noisy room, as you can hear the sounds of the elevator and the water pump. The furniture is luxurious, but old and needs to be upgraded. The location is excellent, overlooking the port, but the entrance to the hotel is on a potholed street. The staff is friendly and respectful.
GGuest UserI recently had the pleasure of staying at Zanzi Hotel, and I must say, it exceeded all my expectations. From the moment I arrived, the staff made me feel like family, offering warm welcomes and excellent service throughout my stay. The hotel is beautifully designed, blending modern comfort with a touch of local charm, creating a relaxing and inviting atmosphere. My room was spacious, well-equipped, and spotless, with stunning views of the surrounding area.
The amenities are fantastic, from the refreshing pool to the delicious on-site restaurant offering a variety of tasty dishes. What truly stood out was the attention to detail—every little aspect was thoughtfully arranged to ensure a memorable experience.
Zanzi Hotel’s location is also perfect, offering easy access to nearby attractions, making it an ideal base for exploring. Whether you're visiting for business or leisure, I highly recommend Zanzi Hotel for a comfortable, relaxing, and memorable stay!
CCheng Chi KeungAntique hotel. On the path inside Stone City. Breakfast fruit buffet, coffee tea buffet. Breakfast order yourself. Mushroom beans are cooked. Egg queue. Bread toast. Very satisfied.
Radiotherapy is smaller. The hotel arranged a barge to pick up a tour to Guidao. Taxi is also arranged by the hotel. Cheap price.
YYon-iiiRoom, Balcony, View from the room and Restaurant is really nice. But only one thing they need to improve in their reception customer service.
Room I signed when I check in and Room I really received was different. They changed the room without notice. I asked why they said it's same room inside. But it was totally different. Changed room has no privacy at all. We have to close the window during the stay.
And I asked for late check out when I check in. They told me to check last day in the morning. In last day, I asked again for 2hrs late check out. They refused my request even didn't check the system. Just say NO. I am very disappointed with their attitude. And when I checked the site there were plenty room left.
As everyone knows Zanzibar is the holiday place. Most of 5 star hotels in holiday place, they run check out time very flexible due to flight time. No deserve to have 5 stars in customer service.
JJane and StewartUtterly enchanting- from our 5am arrival until our departure 3 days later we were looked after so incredibly well. The hotel organised our airport pickup and opened up with a gentle tap (you may need help to find it as it’s in the narrow streets of old Stonetown). The front of house was superb and Peter took care of us. The hotel has so much atmosphere, full of antiques and lush vegetation. Breakfast is in the roof balcony. Excursions can be organised. I had read a few unpleasant reviews but I can’t think why, cleanliness was first class and the hospitality was outstanding. I hope you are lucky enough to find a room - we stayed 3 nights it was so good.
GGuest UserIt's a little hard to find because it's in an alley in Stone Town. The room was clean and cute with a blue theme, which made me feel good. There was air conditioning and there were no mosquitoes, so I didn't have to worry about getting bitten by them and I was able to stay comfortably. The breakfast at the restaurant across the street was also very delicious. The shuttle service to the airport was $20.
GGuest UserBEYT AL SALAAM was superb. Aminia and team were the nicest people we have met. There kind assistance with all our plans and excursions made our holiday truly unforgettable. The room was tastefully decorated and spotlessly clean. A large comfortable bed with chrisp white linen and very comfortable pillows. It had an airconditioner, ceiling fan, tv and tea and coffee facilities. A nice indoor swimming pool
TRULY A GEM.
Thank you so much for making our holiday so memorable.
GGuest UserThe hotel is located in Stone Town, and the car can only drive to the parking lot outside. There are signs indicating that it is easy to find. It takes five or six minutes to walk from the hotel to the beach. What I want to complain about is that the hotel's breakfast is nothing to eat. The restaurant is on the top floor. Looking out, there are simple and low houses around, and you can't see the sea. It doesn't have the effect in the hotel's promotional photos. To be honest, I just booked it after seeing the beautiful scenery of the restaurant in the hotel's promotional photos.
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