Everyone must read every letter from the hotel carefully! Apartment hotel, no front desk! This is explained in the booking form and letter. You need to rely on the prompt 1️⃣ in the letter to find the way, 2️⃣ get the password (1st code) to enter the property in the apartment area, 3️⃣ the password (2nd code) to get the key. This very important letter was sent within 72 hours before check-in. Be sure to pay attention to your mailbox and every prompt of the Trip.com system! ! ! Bookings in China are through Trip.com , but overseas agents are another one. If the hotel mentions the name of another agent during the call, don't panic. Leave messages through the platform of Trip.com , which often show an unread state. The actual experience is that the other party may have received the message. The network phone can be connected. Service attitude is very good. The current service phone work method is: before 7 pm is the customer service center of the hotel group; After 7 pm is the local staff of St. Ann. The apartment itself is great. The photo is real for reference. Overall recommendation!
Room as lovely & very close to the centre of town however this means that it is noisy with people out at night.
My main issue was the shower it was a nightmare, either scalding hot or freezing cold with absolutely no pressure. Couldn’t actually use it as it was so bad. So if you want to have a shower then I’d take this into consideration when booking.
Spacious and modern rooms, comfortable beds. Regular cleaning, savory breakfast to order in the restaurant, very reasonable prices for catering, friendly staff. No hair dryer and bring a shower cap because the shower head is high and fixed. Very quiet and well-insulated hotel. Excellent value for money
Beautiful and charming hotel located in the middle of the park with a golf course.
Many local people are giving a walk to their dogs.
Service is excellent and parking is free I highly recommend this hotel to anyone who is driving.
The hotel has won some awards and is very local. There are no tour groups and even other Asian tourists. There is a small English garden, which is very beautiful. Sitting in the sun room to eat breakfast and dinner and looking at the distant scenery is really worth the trip.
We drove to the hotel by ourselves, so we didn't feel any inconvenience. There are also some small shops and restaurants nearby.
The hotel is not located in the center of Edinburgh, but it takes less than half an hour to get to the city center by car. For drivers in China who are often stuck in traffic, it is a piece of cake.
The public transportation is not very clear, and it is estimated that it will be available if you look for it.
The hotel was clean, but I booked a double bed room to share with my sister on trip.com and when I paid and got a confirmation that it’s a double room it was not refundable . When I contacted the hotel they said that because they did not have twin rooms available it reverted the booking to double in the system. I contacted trip.con to cancel the booking they said that it was non refundable booking, I explained that it was their system that made the error and not me, the agent said I will contact the hotel and check if they can accept a refund, she got back saying that they have refused and trip.com could not help. I was furious and I had to go and sleep on the sofa bed and this was uncomfortable also the heating was doing some tapping sound as I am light sleeper I could not sleep properly at all.
Golfer Dream Hotel, the balcony directly clearly sees the panoramic view of the old course! Experience Linx Court! The fairway is very hard, the ball is at least rolling 40-40 yards, green speed 13
The hotel was very reasonably priced as we didn't want to stay in Edinburgh as it's not worth the money. The room was spacious enough. The electric heater on the wall took time to figure out. Maybe a guide on how to work it could be left at the table. The bathroom was clean and spacious. The bed was comfortable. The TV was big but not all stations worked. The room despite having a few lights still felt very dark. The breakfast was lovely. The seating area felt crammed into eachother. They should use the seating area at the bar as well for breakfast to rectify this. Would I stay here again? I would, yes as long as they keep the price reasonable and with a free breakfast.
Loved the character of the hotel and the grounds were lovely. Our room standard was a bit lower than expected with burst light bulb and general finishing of the room looking a bit tired. The location was perfect for right before our skydive jump at Fife airport.
On December 11, we traveled to St Andrew, and Rusacks was a perfect choice.
Our car broke down. As we couldn't get it started, we asked the staff for assistance. Mr. Ccllum who was at reception came to inspect our car, and he also called his colleagues to help. We feel so warm that they reached out to us!
Since the car was still unable to start, Mr. Ccllum assisted us to contact the car company and helpline. Under his help, the helpline came to repair the car that evening, but they still didn't figure out what caused the breakdown. Because we need to return to Edinburgh the next morning, the car company suggested that we leave the key at the reception, and they would come later to take the car. Mr. Ccllum agreed to keep the key for us. Luckily, the helpline took the car away at last, and we reached the railway station with Mr. Ccllum’s help.
The night came so fast and the weather was cold. Fortunately, we were safe due to the assistance of Mr. Ccllum and his colleagues. Many thanks for their kindness! We are so lucky to choose Rusacks!
Great
109 reviews
9.2/10
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8.8/10
Very Good
GGuest UserDecided to have a night out to a hotel to escape the house, and bought this trip last minute over Xmas. Loved the hotel, we had a great view of the bridges from our room.
We didn't try the food but the bar is pretty cheap considering it's a Doubletree location. Only around £5 a pint.
GGuest UserThe hotel has won some awards and is very local. There are no tour groups and even other Asian tourists. There is a small English garden, which is very beautiful. Sitting in the sun room to eat breakfast and dinner and looking at the distant scenery is really worth the trip.
We drove to the hotel by ourselves, so we didn't feel any inconvenience. There are also some small shops and restaurants nearby.
The hotel is not located in the center of Edinburgh, but it takes less than half an hour to get to the city center by car. For drivers in China who are often stuck in traffic, it is a piece of cake.
The public transportation is not very clear, and it is estimated that it will be available if you look for it.
GGuest UserThe hotel was clean, but I booked a double bed room to share with my sister on trip.com and when I paid and got a confirmation that it’s a double room it was not refundable . When I contacted the hotel they said that because they did not have twin rooms available it reverted the booking to double in the system. I contacted trip.con to cancel the booking they said that it was non refundable booking, I explained that it was their system that made the error and not me, the agent said I will contact the hotel and check if they can accept a refund, she got back saying that they have refused and trip.com could not help. I was furious and I had to go and sleep on the sofa bed and this was uncomfortable also the heating was doing some tapping sound as I am light sleeper I could not sleep properly at all.
GGuest UserThe hotel was very reasonably priced as we didn't want to stay in Edinburgh as it's not worth the money. The room was spacious enough. The electric heater on the wall took time to figure out. Maybe a guide on how to work it could be left at the table. The bathroom was clean and spacious. The bed was comfortable. The TV was big but not all stations worked. The room despite having a few lights still felt very dark. The breakfast was lovely. The seating area felt crammed into eachother. They should use the seating area at the bar as well for breakfast to rectify this. Would I stay here again? I would, yes as long as they keep the price reasonable and with a free breakfast.
CCMarieP86A lovely building and entrance, including a lovely garden and fountain. Very clean and classy, reception staff friendly and helpful. Room was fantastic, so modern and clean with plenty of floor space and storage. Big smart tv, hair dryer, iron and board, free mini toiletries, tea/coffee, full length mirror…couldn’t have asked for more at such a reasonable price for the room! Only thing was the room felt extremely hot when I first checked in (even though radiator was not on). I asked at reception if I could have a fan as windows barely open and a few minutes later it was brought to my room! Restaurant and bar great, breakfast lovely…highly recommend this hotel
GGuest UserSpacious and modern rooms, comfortable beds. Regular cleaning, savory breakfast to order in the restaurant, very reasonable prices for catering, friendly staff. No hair dryer and bring a shower cap because the shower head is high and fixed. Very quiet and well-insulated hotel. Excellent value for money
ZZhangsanfengdesanfengNext to the golf course, this is an old hotel. It is clean, but very old. The hot and cold water in the taps are separate. The hotel also provides heating in the summer evening, so it is very quiet. There are many small animals to walk around and meet unexpectedly. It is suitable for self-driving. There are also bus groups staying. The surrounding environment is very good, there is a lawn suitable for weddings, and the sunny breakfast restaurant is also impressive.
CChun Kong ChoyThe establishment is more interested in running it's restaurant business than the hotel which is formed as one business attached together as one business entity. Even the entrance of the hotel is locked and guests have to use the entrance of the restaurant. No helper to help carry luggages as all the workers were busy helping in the restaurant. There is no elevator for a 3 storey climb to the rooms.
GGuest Userthird visit to this hotel rooms are to a very high spec and very modern and spotless clean
hotel in centre of town with plenty to do on the high street and 50 yards from a lovely park
food in hotel is excellent and plenty of it
staff were so nice receptionist /night porter/waitress and even the cleaner said hope you have a lovely day
will be back 10 out of 10
David ayrshire
GGuest UserRoom as lovely & very close to the centre of town however this means that it is noisy with people out at night.
My main issue was the shower it was a nightmare, either scalding hot or freezing cold with absolutely no pressure. Couldn’t actually use it as it was so bad. So if you want to have a shower then I’d take this into consideration when booking.
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