Overall, the hotel was pretty good. It was very clean, similar to a Japanese-style hotel. The rooms weren't very big, and the beds were all quite small. What was surprisingly good, though, was the communal bathroom – it was spotless and there were plenty of stalls, so you rarely had to wait. The hotel is also right next to the botanical garden.
The room was clean. The facilities were average, but the accommodation was fine. A bus to the ski resort was arranged. The breakfast was average. But the breakfast in New Zealand hotels is average. Don't expect too much. Compared with the ones in China, the staff in the small town here are very friendly. I feel comfortable every day.
Located near the fun Regent;s street with lots of restaurants and bars, near the convention center and cathedral, but a bit farther away from the Riverside market etc (10-15 min walk). Staff is friendly, kitchen is really big and has everything, with lost of fridges and storage space. I booked the room for myself, it was very comfortable. They provide big towels, which is nice. No hair drier though. Right next to bus stop to airport.
I just needed a place to stay for one night as a layover, so I booked a hostel close to the airport for convenience. It turned out to be a fantastic experience, so much so that I ended up booking hostels for all my subsequent trips! It was safe, clean, and super easy to get to the airport from there.
Suitable for taking children. Our room sleeps 5 people, 3 single beds and 1 double bed. There is a kitchen in the room, the pots and pans are all complete, and there is a refrigerator for your own simple dishes. The hotel is very close to the city centre. Remember to bring toiletries, shower gel, shampoo.
The family room is huge! The beds can fit 2 adults and 4 children (if the hotel allows). We used this as a one night hotel stay before heading to the airport in the morning. The staff kindly helped my children check in and bring our numerous luggage to the room because my husband and I had to rush to Hertz to drop off the car. Sorry we didn’t tip as we didn’t know who you were! But thank you! We really should’ve stayed one more night and eaten at the 4.5 star google rated restaurant in the hotel. Can walk to shops + major car drop off. Apx NZD$30 Uber ride to airport!
The location of the hotel is great. The service was partly friendly, but my bed sheets had some red stains, and the milk in the fridge had gone bad (it was already like cheese in consistency).
I complained the next day because I only noticed the issues when I went to bed late, and nobody was at the reception. The response I received was that they could have changed the room, because they have 24hours workers. I didn’t receive a real apology or any gesture, such as offering breakfast, to make up for paying almost €200 per night.
Considering the rate, I expected a higher standard of cleanliness and customer care…
The hotel is new and very conveniently located for shopping and dining at the pedestrian street, and also for visiting the botanical garden. The room has a washing machine, and there's a kitchen where you can buy groceries and cook your own meals. The room is spacious, and it offers great value for money.
Great
289 reviews
9.0/10
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GGuest UserA decent hostel in a not-so-far location from the centre. The kitchen and common areas are specious enough and kept clean daily regardless of careless people that were not taught how to clean after themselves. There’s parking available free of charge which is great with an alternative to park on neighbouring streets if full. The beds are not the best, very wobbly and noisy when you turn or tried to climb up. Separate sockets and lights by each bed are great. There are lockers but you need your own bad lock. Staff was polite and friendly.
GGarth McMillanI thoroughly enjoyed my 2 nights stay. Friendly staff, nice warm clean unit with a great outlook. Bed was comfortable which isn't always the case in a Motel . A garage for my car below my unit was very handy
GGuest UserI was a bit disappointed. I was expecting this to be a 5 star place, but there were a lot of things that were definitely not 5 stars. The robes were grey and didn't cover bigger people. One of them had pilling all over it, I didn't want to even wear it. The bathroom door squeaked loudly, so if one person got up to the toilet in the middle of the night, it woke the other person up. There were instructions on how to use the spa bath, but not on how to put the plug in. It didn't just plug in normally. We weren't able to use it on our first night which was very frustrating as it was one of our main attractions. I rang housekeeping the next day. Someone came and had a look and said that you had to turn a know on the side of the spa, how would anyone know that? The lock on the door to outside was broken and a small slide lock had been put on. Why not fix the main lock? I used the toilets to the side of the library and when I washed my hands, the tap was all loose and wobbled round. All these things are little but show that the lodge needs to have things fixed or updated. For $300 per night, you expect the best. The worse thing was on our last morning, we got to breakfast about 8:45, the restaurant closes at 9:30 am. There was continental and scrambled eggs and bacon. At about 9:00 am they stopped bringing out anymore bread to toast. No more croissants, eggs or bacon were brought out. There were about 6 tables with guests and everyone kept going up and checking, but they didn't refill. People were saying, they must have run out of food! But for some reason the waiter kept lifting the lids to the egg and bacon to see what was in there, but of course there was nothing as he hadn't refilled it and he was the only waiter!! I was really disappointed and wouldn't recommend it, unless you are getting a really good discount.
WWutianwulvyouqingyouyixiangruThe hotel is quite new, and the front desk service is excellent. The rooms are relatively spacious. The location is convenient, offering a quiet escape from the hustle and bustle. The hotel's private ground-level parking is a plus. The hotel offers competitive pricing, much more reasonable than hotels within the scenic area.
SsweetknellneuI just needed a place to stay for one night as a layover, so I booked a hostel close to the airport for convenience. It turned out to be a fantastic experience, so much so that I ended up booking hostels for all my subsequent trips! It was safe, clean, and super easy to get to the airport from there.
AAnonymous UserThe hotel is new and very conveniently located for shopping and dining at the pedestrian street, and also for visiting the botanical garden. The room has a washing machine, and there's a kitchen where you can buy groceries and cook your own meals. The room is spacious, and it offers great value for money.
HHuiyouyongdexiguamaoThe large living room includes a kitchen, a full set of tableware and kitchenware. It is bright and clean with natural light all around. All three rooms have toilets, which is suitable for more than 6 people. The ball room with windowsill is next to the entrance of the room.
GGuest UserOn our honeymoon, we drove around New Zealand's South Island. We landed in Christchurch in the evening and picked up our rental car the next day. Novotel was the most convenient choice – it's just a one or two-minute walk from the airport. Plus, the parking for all the major rental car companies is right downstairs. This was perfect for us as we just needed to grab the keys from the rental counter at the airport and then pick up the car from the parking lot the next morning.
**Facilities:** The room wasn't huge, but it had everything we needed for an overnight stay.
**Cleanliness:** The room was clean and tidy, and the sheets were spotless. We saw cleaning staff working diligently throughout the morning.
**Environment:** It's within walking distance of the airport, but the soundproofing is excellent; we couldn't hear any airplane noise.
**Service:** Very good, the staff were polite. And the breakfast was fantastic – definitely worth trying!
AAxinwukongThe location is fantastic! It's convenient for getting everywhere. The cathedral is right downstairs, and it's not far from the lakeside market or the Cardboard Cathedral, all within walking distance. The sightseeing bus stop is also close by, and the Avon River gondola rides are nearby too. Taking a taxi to the Botanic Gardens, the University of Canterbury School of Fine Arts, and the art gallery isn't far either. Both New Brighton Pier and Sumner Beach are about 10 kilometers away by taxi, similar to the distance to the airport, and Uber fares are reasonable. Overall, I'm satisfied. Just a minor note, it seemed like the shampoo and other amenities weren't checked and might have run out without being noticed.
CChak Heng AndrewThis hotel stay was an absolute delight, offering the perfect blend of convenience, stunning views, and high-quality amenities. The location right by the waterfront was simply breathtaking, and the proximity to the whale watching center was an added bonus.
While the unit was on the second floor, which required carrying our luggage upstairs, the view from the elevated position was well worth it. There was also the option of requesting a ground floor unit if stairs are a concern.
The check-in and check-out process was a breeze, with clear instructions provided and a designated key return box for added convenience. Having an assigned parking space just outside the unit was also a thoughtful touch.
But the true highlight of this hotel stay was the shower. The water pressure and temperature control were absolutely perfect, making for a luxurious and refreshing experience. And being able to watch the sunrise from the unit was the icing on the cake.
Overall, I would highly recommend this hotel to anyone seeking a tranquil, waterfront retreat with top-notch amenities and stunning views. The combination of the convenient location, well-appointed unit, and exceptional shower made this an unforgettable stay.
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