There is a swimming pool. The room is very old, very, very old. The swimming pool is beautiful, the environment is OK, and it is not far from the sea.
If you want to see the sea, you should stay in a house by the sea.
This is our 4th visit to Papillon. The staff are amazing here. The animation team have such energy, the water aerobics is like nothing else. Everyone is always busy working, from the gardeners to the housekeepers to the pool attendants. Joseph and Raphael on the bar were excellent as always. Abdullah the pool attendant is always on hand with towels and keeps the pool clean. The rooms are always kept super clean with fresh linen and bottled water daily. The rooms now have a fridge and kettle (but you need your own teabags etc). The food and drink is great, lots of choices. The beach is stunning with pure white sand. Love this hotel and recommend to others
Excellent, soothing, with elegance . Wonderful room service with amazing reception. Classic views of diani, well designed swimming pool and comfortable amenities around. Kudos to the entire team .I recommend to all who wish to have a perfect stay at diani. Thanks .
Pleasant hotel in a good locatopn with very friendly staff. In general, room renovations are slowly overdue.
Because of the noise, it is best not to take a room in the basement.
Wonderful hotel - great location and also the facilities are great.
The only issue is when the hotel is full - there are insufficient Beach towels. it doesn't help that most people take more than expected ie 3/4 more per person rather than one per person. We had to wait the whole day to get a clean towel. ( speaking to other guests - they collected their towels @ 7.30am or the night before...) . Would recommend that management bring in a CARD system for beach towels so that everyone has an equal allocation( when it is not full you can revert to the current system. )
Guest relations ( Marcia) is amazing and recommend speaking to her about anything local. She can advise you and help whenever possible.
the biggest positive is the FOOD - it was amazing and the freshest of the cooking was visibly seen.
the bar was quick to respond to drinks orders. the only issue is the amount of paperwork they need as most guests are on All- inclusive yet it was requested that the room number be given every time you ordered a drink. Perhaps management can review this? let the staff see the BANDS to decide which needs food orders or not
Everything is fine, cleanliness at a high level (only the pool could be cleaner) Tasty food, great option with afternoon tea/coffee. On the beach there are security guards who make sure that the Beach Boy does not come too close. Opposite the hotel there is a small shop with drinks and alcohol and a Chinese restaurant. Nearby there is a hospital. About 1.5 km to a larger market.
Great location right by the beach ...amazing staff at the reception when checking in . I especially loved the rooms, they are modern, clean and no mosquitoes.
I would just recommend a little improvement at the restaurant section , our pizza wasn't nicely done , but then again the hotel.was.hosting dinners every night maybe the staff was tired .
Otherwise it's a great hotel and the nights were always fun , child friendly and a great spot to have a good time
Yes, there is air conditioning. Breakfast is OK, there are many baobab trees inside.
A little left is the congo river, you can take a boat, it should be beautiful if it is sunny
Not very easy to find but it was worth it. Very professionally led by a German couple. The rooms are sensational, everything is new and extremely generous (65m2) and we had a large balcony with great views into the Urwald. Every detail is true, comfortable large bed, large armature with rain shower and great breakfast, friendly staff. The air conditioning is charged separately with $15 per day, but now at the end of June we didn't need. The hotel is not on the beach, it is quiet and feels like at home. We were absolutely satisfied.
Das Hotel könnte mit etwas mehr Anstrengungen ein wirklich gutes Haus sein! Es liegt nahe am Strand auch wenn der Weg dorthin etwas beängstigend sein kann.
Es gab leider nicht immer Wasser in der Dusche und man musste manchmal am Abend oder am nächsten Morgen duschen gehen. Das Internet/WIFI ist sehr instabil und ohne kein TV.
Ich war im Winter dort und das Hotel war leer bis auf wenige Zimmer. Un den letzten zwei Tage gab es keinen Kaffee mehr und ich wollte meinen Filterkaffee an der Kaffeebar selber kochen! Jedoch die Kaffeemaschine war voll mit Kaffeesatz und dieser war verschimmelt. Auch der Gesamteindruck war ehrlich gesagt ziemlich negativ.
Ob ich wiederkommen würde, denke ich eher nicht.
25 reviews
7.4/10
Price from
PHP 3,771
per night
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GGuest UserEverything is fine, cleanliness at a high level (only the pool could be cleaner) Tasty food, great option with afternoon tea/coffee. On the beach there are security guards who make sure that the Beach Boy does not come too close. Opposite the hotel there is a small shop with drinks and alcohol and a Chinese restaurant. Nearby there is a hospital. About 1.5 km to a larger market.
GGuest UserWonderful hotel - great location and also the facilities are great.
The only issue is when the hotel is full - there are insufficient Beach towels. it doesn't help that most people take more than expected ie 3/4 more per person rather than one per person. We had to wait the whole day to get a clean towel. ( speaking to other guests - they collected their towels @ 7.30am or the night before...) . Would recommend that management bring in a CARD system for beach towels so that everyone has an equal allocation( when it is not full you can revert to the current system. )
Guest relations ( Marcia) is amazing and recommend speaking to her about anything local. She can advise you and help whenever possible.
the biggest positive is the FOOD - it was amazing and the freshest of the cooking was visibly seen.
the bar was quick to respond to drinks orders. the only issue is the amount of paperwork they need as most guests are on All- inclusive yet it was requested that the room number be given every time you ordered a drink. Perhaps management can review this? let the staff see the BANDS to decide which needs food orders or not
GGuest UserGreat location right by the beach ...amazing staff at the reception when checking in . I especially loved the rooms, they are modern, clean and no mosquitoes.
I would just recommend a little improvement at the restaurant section , our pizza wasn't nicely done , but then again the hotel.was.hosting dinners every night maybe the staff was tired .
Otherwise it's a great hotel and the nights were always fun , child friendly and a great spot to have a good time
AAnonymous UserOlder hotel located directly at the beach. Unfortunately, the restaurant staff lack basic training, the food quality is just average.
The monkeys and birds sometimes help themselves from the guests' plates. Other hotels in a similar situation deal with this annoying problem in a better and more professional way. Basic drinks and ice cubes are often missing. The fridge was missing in the room and the cell phone system didn't work either.
For a so-called four-star hotel with a corresponding price, one can expect a lot more in all respects. than just smiling staff. Unfortunately not to be recommended.
AAnonymous UserAverage hotel....since the first day of my arrival, neither the TV nor the WIFI worked in my room. Furthermore, the inside of my suitcase was soiled by a forgotten wet and dirty cleaning cloth from the maid. Every day I heard the hackneyed words <sorry> over and over again. In the end, I couldn't hear those words anymore. I left the Neptune Paradise with a big disappointment...
Ccalvin mandelaExcellent, soothing, with elegance . Wonderful room service with amazing reception. Classic views of diani, well designed swimming pool and comfortable amenities around. Kudos to the entire team .I recommend to all who wish to have a perfect stay at diani. Thanks .
JJuliaStantonGreat place to stay offering good value for money with self-catering facilities. Breakfast and other meals also available. Although the place is a little worn, it has great charm. The swimming pool was lovely. Excellent location not far from beach and supermarkets
KKIKOohuoThe room facilities are old and the toilet is easily clogged. The swimming pool is not very clean. The advantages are that the beach is wide and beautiful, the price is cheap, and the cost performance is very high. The beach is full of crabs at night.
GGuest UserVery comfortable bed an excellent room air conditioning and shower.
Location is very good and staff are very helpful and friendly.
On the downside the breakfast choice offered is very limited and it’s WiFi is poor.
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