My biggest mistake of this trip to Yamagata is to book this hotel. It's a good hotel but it's in the middle of nowhere. You will want to stay around the city of Yamagata province which is also called Yamagata city just so you can get to famous tourist spots. However this is 4 hours away from all of these. I had to book another hotel so I can stay 1 day in the city when I wanted to visit these places and the traveling time just completely made me exhausted. It took like 1 day to go to a place and 1 day to go back. It was so terrible, I was crying. This place is closed to Shonai airport not Yamagata airport so I also had to book another flight from Shonai. I wasted so much money for transportation. It was such a terrible experience.
However the hotel is incredibly beautiful with smart design in everything. I loved the onsen very much. If it was just a vacation/restcation for relaxing purpose or isolate yourself from the human word, it's the best choice for you. Since its in the middle of the endless rice field, there is nothing to eat except for paying very high price to eat at the hotel's restaurant. And the food was just okay.
The beauty of this hotel was like a trap. Its like I was blind from its beauty and couldn't see all other disavantages.
The hotel has free parking, which is a big thumbs up, you can park in the parking lot behind the hotel, then take a ticket to reception and plug it in, you can park until the next morning, and the famous and delicious Mizawa beef next morning to the hotel
The room was excellent, very comfortable, and the staff were friendly and welcoming. When I went to the public bath in the morning, it wasn't crowded at all; I was the only one there. The private onsen in the room was spacious, but there was too much steam, which obscured the view. Overall, I was very satisfied.
Located on the top of a business building linking to the Yamagata station.
You won’t have to be worried even if it’s snowing or raining.
A side note to travellers from the hotter climate, the hotel doesn’t supply air conditioning during winter. Instead it has a small webbed facility that allows outside air to flow into the room. This slight chills the room. However during the day, the room will be super hot.
Initially we had a room facing the sun and when we checked in, the room is super hot. Called the customer service only to find out they didn’t have air conditioning during winter and we have to rent a fan from them.
After a slight communication, the customer service is kind enough to upgrade us to a bigger room which is slightly cooler. Big props to the customer service lady! 5 stars service !
An absolutely fantastic hotel! It's super convenient, just a 3-minute walk from Yamagata Station. The hotel itself is clean, tidy, and very comfortable. The breakfast was delicious! And the complimentary coffee sachets were a lovely touch too. This is a truly trustworthy and excellent hotel. Highly recommend! 👍
The room was very spacious, and the facilities were decent. The hotel staff were very friendly. There's also a private onsen available for an extra charge. You can buy lift tickets and rent ski equipment directly at the hotel, and the prices are slightly cheaper. The hotel dinners tend to be kaiseki-style, different every day but feeling somewhat similar. Breakfast is a buffet. Overall, it was pretty good, but the lack of a washing machine was inconvenient, especially since clothes can get a bit smelly after skiing.
The room was a good size and had no problem opening two large suitcases. The mattress was comfortable but the pillows were too thin.
Breakfast starts at 6:30, which is good for a business hotel, especially the variety of breads is quite attractive. 
There are only about 10 parking spaces outside the hotel. Once they are full, you can park in another large parking lot about 60 meters away.
I was very impressed with my stay at this hotel. The service was good, the rooms were clean, and the breakfast was varied. If I come back here again, I will definitely stay here again. Most importantly, there is a window with a view and the room is spacious and comfortable.
They refurbished
Still clean as usual
Now they provide free flow ice cream , last time just drinks. Good upgrade. At night they have cold or hot soba for free starting at 8pm
Is just around 200meter away from jr station
The lobby at second floor
Toyota rent a car just below the hotel
The free facial mask is so good to use
The bed is very comfortable and two pillows provided
The dinner was Kaiseki cuisine, with unlimited sake, beer and cocktails. My parents-in-law enjoyed the drinks very much, and my friends also said it was great value.
When bathing in the hot spring at night, you can enjoy the snow scenery outdoors while bathing. It is so beautiful, a dreamlike bathing experience.
Great
31 reviews
9.0/10
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MXN2,861
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GGuest UserI love Bernese Mountain, and I’m lucky enough to stay here and play with Haruda San (I hope I spell her name correctly). The breakfast and dinners are sumptuous and of good portion.
Staffs are attentive and swift to provide shuttle bus services.
All rooms with no shower facilities, meaning you have to go to public bath area to take shower. For rooms located at west annex, it’s a bit of walk and you need to pass through a short outdoor alleyway. I would recommend to try onsen at No. 1 and 2 site as they are close to public bath area. If you try onsen at other sites, which is at west annex, you need to go to another side of the hotel to take shower before and after the onsen as they don’t provide shower facility during winter.
AAnonymous UserMy biggest mistake of this trip to Yamagata is to book this hotel. It's a good hotel but it's in the middle of nowhere. You will want to stay around the city of Yamagata province which is also called Yamagata city just so you can get to famous tourist spots. However this is 4 hours away from all of these. I had to book another hotel so I can stay 1 day in the city when I wanted to visit these places and the traveling time just completely made me exhausted. It took like 1 day to go to a place and 1 day to go back. It was so terrible, I was crying. This place is closed to Shonai airport not Yamagata airport so I also had to book another flight from Shonai. I wasted so much money for transportation. It was such a terrible experience.
However the hotel is incredibly beautiful with smart design in everything. I loved the onsen very much. If it was just a vacation/restcation for relaxing purpose or isolate yourself from the human word, it's the best choice for you. Since its in the middle of the endless rice field, there is nothing to eat except for paying very high price to eat at the hotel's restaurant. And the food was just okay.
The beauty of this hotel was like a trap. Its like I was blind from its beauty and couldn't see all other disavantages.
GGuest UserThe trip was planned few weeks ahead, accommodation options in Zao Onsen are scarce. If there were other options, I probably would not go with this hotel again.
- Before arrival, I called the hotel twice using trip.com but no one answered.
- There was only one front desk staff handling check-in. I have waited for 20 minutes for check-in and the Indian family has it waited for 35 minutes. There was another staff coming out from the office and acknowledged the queue. However no action was taken despite the long wait by guest.
- I inquired about shuttle bus service but the staff at the entrance said “No shuttle bus”. I saw shuttle bus having the hotel name around the Zao Onsen area.
- On the first day of room cleaning, the cleaning lady has not replaced the used porcelain cup and Japanese cup. Also no replenishment on tea bags and toilet amenities. At this price point of over USD500 per night, I was quite surprised.
- There are 2 onsen places, one outside the hotel and one on the 1F. The outdoor onsen inside the hotel was not opened and the reason is “snow accumulation”.
Overall, the room is spacious and clean but the service did not meet the expectations.
GGuest UserAs it is a long-established luxury inn, there are no problems with the facilities or the service.
However, one thing that bothered me was that I had to wait a long time for dinner when I went to the dining room at the designated time. There were no strings to fasten the sleeves of the yukata anymore. It may have been a coincidence, but it was a great disappointment for a luxury inn that I rarely go to.
คคนสวยมาแล้วจ้าReally great hotel in Zao onsen. The location is easy to find and free parking for guest. The room is big and clean. I love the window in our room see the snow falling and small pond as well. We didn’t booking the dinner & breakfast so I don’t know the food taste. However, onsen is really great!! I love outdoor onsen that you can see the view of Zao mountain while bathing and snow falling to your head!! but just scare of bear. So nice to stayed here!
ZZoeAbsolutely lovely place. At first I thought I'd be uncomfortable with how spaceous the room was (I'm a very jumpy solo traveller), but the room was just so comfy with an excellent view. The heater was a bit hot, but there was an electric fan too, so all was great.
The hotel allows you to have a free 50 minute private bath each night, and the private baths are amazing, able to accommodate up to five persons and with windows to let in the light and stuff. Excellent onsen water -- very acidic and very hot. Takes some time getting used to the heat, but once you do it's a heavenly experience. There are also public baths (free of charge) that you could enjoy throughout the night and into early morning (they're closed for cleaning only during 9-12 in the morning), one indoor and one outdoor, both connected to one another. The outdoor one is a bit small, but it's so refreshing to be able to flee from the stifling indoor onsen to enjoy the crisp winter air while soaking up in the heat.
GGuest UserA wonderful place to stay in. The service was fantastic. The room was huge, much too large for just a solo traveler like me but it would have been perfect if I had brought my wife and child along. The onsen quality was great, albeit the fittings at the shower area were a bit old. The food was hands down amazing and featured great local produce. Honestly there was too much for one person to finish! What I especially liked was that they had a separate room on the first floor where if it was too early for you to check in, you could drop your luggage off, change, and then grab your gear and head to the slopes. Same thing if you intend to charge the slopes a bit more on your last day, just leave your stuff in the storage room, hit the slopes, come back and change out, hit the onsen for the last time, then go off. Definitely recommending this place to my friends visiting Zao.
GGuest UserEven though we called the hotel stating that we would be late for the check-in and dinner as there was heavy snow in the highway. The staff postponed it to 730. However, the snow was so heavy, we lost our way in town and we arrived at 8:10. The staff saying that we were too late and rejected to provide any food for us. we had to walk downhill to the town to find our own dinner. however, on the second night of our stay, we noticed that the other guests were having dinner at 9:10 when we passed by the restaurant. We know that we were late, but I believed that hotel is in the hospitality industry, the staff have to be considerate to the guests. as we were not meant to be late on purpose, just because of the bad weather outside, we couldn’t drive fast. We were in the highway 2 1/2 hours without any food and drink in the hope of arriving on time.
ササンメイト1 night 2 day, to go to Sakata fireworks festival
I used 3 rooms for 6 families.
I was saved by changing the check-in time zone for this convenience. I didn't tell you that there was an elderly person, so it was a room that went up the steep stairs, so I learned that if I told you at the time of booking from the next time, I might be given a little preferential treatment.
Although it is a very old building, the exterior has been renovated and the inside has been cleaned cleanly. The corridor was shiny even if I walked barefoot.
I didn't use it because brown water came out of the water supply in the bathroom in the room.
I think it is better to bring earplugs when sleeping because I can hear the voice and snoring of the next guest.
There is no toilet in the room.
There was one bath for men and women, and it was a bath with a slightly larger bathtub and 3 showers for women. About 4 people entered at the same time. It was available until 12 o'clock at night. I could use it around 6 o'clock in the morning.
Breakfast was a dish that made the nutritionally balanced body happy, mainly vegetables, and it was very delicious. I was really happy with such a meal because eating out is the main thing during the trip.
After all, the rice is delicious! It was Tsuya hime that day.
It was a fluttering stay, but the host was very kind and kind.
thank you for your help.
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