Guest User
January 27, 2025
1. I was in a hurry to go back to the room to handle official business. I waited for half an hour to check in. Obviously, the two front desk staff were leisurely and didn't know how to make reasonable arrangements. 2. The guest room toilet didn't even come with a small towel. When I asked, I was told that it was not standard. So I asked for two bath towels, but they said no one would deliver them. I had to get them myself. 3. The door of the guest room was broken and couldn't be opened directly. It took several attempts to open it. 4. The parking lot was extremely difficult to find, and there was no reminder when booking the room. Parking and registration wasted an hour for me. 5. Parking was also charged, and there was no reminder in advance. 6. They urged me to check out at 12:00. It was clear that an overtime fee would be charged. Yes, the hotel rules are rules, but it is disgusting to say it like this, and it directly kills the human touch that the hotel should have. Although I have the right to check out at 14:00 from Ctrip. But it is still uncomfortable to hear the rules said in such a cold way. It can be said that this is the worst serviced apartment I have stayed in in the past three years. I booked a room for about 300 yuan this time. The B&B I stayed in in Guangzhou for more than 100 yuan the other day was much better than this one.
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