Xana Deluxe Hotel Zhongshan Bei Railway Station and OCT Bay Branch

Xana Deluxe Hotel Zhongshan Bei Railway Station and OCT Bay Branch Reviews

Xana Deluxe Hotel Zhongshan Bei Railway Station and OCT Bay Branch

No.43, Kanghua Road, Shiqi District, Zhongshan City, Guangdong Province, China, Zhongshan, Guangdong, ChinaView Hotel Details
Xana Deluxe Hotel Zhongshan Bei Railway Station and OCT Bay Branch
Xana Deluxe Hotel Zhongshan Bei Railway Station and OCT Bay BranchXana Deluxe Hotel Zhongshan Bei Railway Station and OCT Bay BranchXana Deluxe Hotel Zhongshan Bei Railway Station and OCT Bay Branch
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Xana Deluxe Hotel Zhongshan Bei Railway Station and OCT Bay Branch Guest Reviews

4.6/5
Very Good
489 review
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(489)
Positive reviews(481)
Reviews with photos/video(129)
Friendly front desk staff(36)
Well decorated(34)
Comfortable bed(25)
Perfect for business trips(18)
Strange smell in room(13)
Tasty food(12)
Luxurious(9)
Negative reviews(8)
SamSCK
Deluxe Deluxe Twin Room With Smart Control, Wet-Dry Separation, And Zero Pressure Mattresses
Stayed in Feb 2025
Couples
5 review
5.0/5
Outstanding
Posted on Mar 10, 2025
We have a wonderful stay in this modern and new hotel. Front desk staff were very helpful. Very close to Zhongshanbei station. Unlimited coffee and free laundry services as welll. We even got a free pick up from the station when we arrived.
Response from Property: Dear guests: Hello! Thank you very much for choosing to stay at Zhongshan North Station Xi'an Deluxe Hotel and taking the time to leave us such a wonderful review. Our entire staff is delighted to see that you had a great time in our hotel. We have always been committed to providing the best and most considerate service to every guest. The enthusiasm and helpfulness of the front desk staff are the embodiment of our service concept. The hotel is located close to Zhongshan North Station, hoping to provide convenience for traveling guests and facilitate everyone's journey connections. As for the unlimited coffee, free laundry service and free station pick-up and drop-off service, these are all carefully prepared to enhance the guests' stay experience. We are glad that they are recognized and liked by you. We look forward to having the opportunity to welcome you again in the future and continue to provide you with high-quality services. We wish you a happy life and all the best!
Marcus
Deluxe Deluxe Twin Room With Smart Control, Wet-Dry Separation, And Zero Pressure Mattresses
Stayed in Feb 2025
Couples
24 review
5.0/5
Outstanding
Posted on Mar 14, 2025
First of all, please forgive me for the problem with my phone. I only found out that the pictures are blurry when I looked at them again. Please forgive me! But this hotel is definitely worth recommending to everyone. I will also list it as the first choice for accommodation in Zhongshan. This hotel is very new, with good services, free parking and only a few charging spaces. The room I booked this time has smart voice control, which is very convenient. The mattress and pillows are also very comfortable, and the breakfast options are also many and delicious. It's really good value for money. The location of the hotel is very convenient. It's only a few minutes' drive to the nearby large shopping malls that have everything. In a word, it's very good, very good, very good!
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6/13
Response from Property: Dear guest, thank you very much for your 5-star rating and enthusiastic recommendation! We are sorry for the blurry pictures. We are honored to know that you are very satisfied with the hotel's new facilities, good services, free parking (although the number of charging piles is limited), smart voice-controlled rooms, comfortable mattresses and pillows, rich and delicious breakfast and excellent location. You have listed us as your first choice for accommodation in Zhongshan, which is the greatest recognition for us. We will continue to work hard to continuously improve the level of services and facilities, such as reasonably increasing the number of charging piles, etc., to bring you and more guests a more perfect stay experience. We look forward to seeing you again!
Enzuofeiernandesi
Audiovisual King Room
Stayed in Feb 2025
Couples
10 review
4.5/5
Great
Posted on Mar 16, 2025
The room was good, in line with expectations, but a little overpriced for the weekend. The environment and decoration were satisfactory, there was no peculiar smell, and the room was clean. The location of the hotel is good, Shiqi Lao is nearby, and it is also close to the pedestrian street. I am a little dissatisfied with the smart assistant in this room, which always doesn't understand what I say.
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Response from Property: Dear guest, Zhongshan North Station Xi'an Deluxe Hotel is very grateful for your 4.5-point evaluation and recognition of the room environment, decoration, hygiene and location. We are sorry that you feel that the weekend room rate is premium. We will further optimize the price strategy according to market conditions and strive to give guests a more reasonable price. Regarding the problem that the room smart assistant cannot understand the instructions, we have arranged technicians to investigate and debug, and will improve its recognition accuracy and response ability as soon as possible to bring you a smoother user experience. I hope you will have a more satisfactory experience when you stay next time, and look forward to your visit again.
Niyaoxuehuisikao
Deluxe Business Double Bed Room With Smart Control And Zero Pressure Mattress
Stayed in Feb 2025
Family
25 review
5.0/5
Outstanding
Posted on Mar 16, 2025
The service attitude is good, the hotel is in a great location and convenient for travel, the bedding is very good, and it is very comfortable to live in. The waiter surnamed Wu at the front desk did a very good job, it is worth everyone to stay 🌹🌹🌹
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Response from Property: Dear guest, thank you very much for your 5-star rating! We have received your recognition of the hotel's service attitude, location convenience, and bedding comfort. Thank you for your praise of the front desk waiter surnamed Wu. We have always focused on the cultivation of employee service quality, and we are honored that he has received your praise. We will continue to maintain and continuously improve our service level and optimize all aspects of experience. We look forward to your visit again and provide you with high-quality check-in services again!
Guest User
Deluxe Single Bed Room
Stayed in Feb 2025
Solo travelers
2 review
5.0/5
Outstanding
Posted on Mar 16, 2025
Mr. Huang at the front desk has a good service attitude. The decoration is quite high-end. It is very comfortable to stay in. The hotel environment is also very good. The room is very clean inside and outside. Great! Zhongshan North Station pick-up service: The pick-up staff is very good and patient
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your 5-star rating! I am very happy that you are very satisfied with Mr. Huang's service attitude at the front desk, the hotel's high-end decoration style, the pleasant environment and the hygiene of the room. Thank you for your recognition of the Zhongshan North Station pick-up service staff. They have always served every guest with patience and enthusiasm. We will continue to maintain and continuously improve our service level in all aspects, and look forward to your visit again to bring you the same high-quality stay experience as always.
Guest User
Deluxe Business Double Bed Room With Smart Control And Zero Pressure Mattress
Stayed in Feb 2025
Other
9 review
5.0/5
Outstanding
Posted on Mar 3, 2025
Facilities: The room is large and the facilities are all new. It is very close to the city, and convenient for travel. I recommend it. Zhongshan is delicious. There is a food street and an old pigeon shop near the hotel, which is very convenient.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing Zhongshan North Station Xi'an Deluxe Hotel and giving you a 5-star excellent review! We are honored to learn that you are satisfied with the hotel's spacious rooms and new facilities, and that you feel that the hotel is close to the city and convenient for travel. The surrounding food streets and specialty old shops also make you feel convenient. We will continue to work hard to continuously improve our service quality to bring you a better stay experience and look forward to seeing you again!
gagachoi
Deluxe Business Double Bed Room With Smart Control And Zero Pressure Mattress
Stayed in Jan 2025
Business travelers
5 review
5.0/5
Outstanding
Posted on Feb 26, 2025
Very close to Zhongshan North Station, the staff are very polite, and the guys at the front desk have a very good attitude 👍 give a thumbs up ~ When I checked in on the first night, the KTV on the fourth floor suddenly played loudly, but the hotel quickly solved it. I didn't expect much at this price, but I didn't expect the room to be very clean, comfortable, smart, and I slept very well. The room I had at first was close to the road and there was a little noise, but they immediately changed it for me. It's very cost-effective. I will consider this hotel next time 👍
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Response from Property: Dear guest, thank you very much for giving us a 5-star rating! We are glad that you are satisfied with the hotel's location close to Zhongshan North Station, the polite attitude of the staff and the good service of the front desk guy. We are also very pleased that we were able to quickly solve the problems of KTV noise and the noise from the room near the road when you checked in and rearrange the room for you, so that you can sleep well and stay well. We are honored to exceed your expectations with high cost performance. We look forward to you choosing us again and bringing you the same high-quality experience as always!
Anonymous User
Deluxe Single Bed Room
Stayed in Jan 2025
Family
21 review
1.7/5
Posted on Feb 11, 2025
The room smells heavily of cigarettes, the road is noisy, and the hygiene is average. The breakfast is average, especially the attitude of the waiter surnamed Huang at the front desk is stiff and aggressive. I'm sorry for this brand, it's not cost-effective. Very bad experience.
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Response from Property: Dear guest, we have retrieved the surveillance footage of your check-in that night and also asked the staff on duty for the specific details. That night, the front desk asked you how many people were staying in your party and informed you that your companions needed to register their IDs, but you refused to cooperate for various reasons. We were required by the public security authorities to show our ID to register when checking in, and there was no harsh language used between the staff and you. After you have your companions register and slam the table at the hotel front desk to express your intention to give us a bad review on the platform, we will also feed this monitoring information back to the platform and make it public.
Anonymous User
Deluxe Single Bed Room
Stayed in Dec 2024
Family
2 review
3.2/5
Posted on Feb 4, 2025
The hotel is far from the center, the facilities are average, and the breakfast is Chinese with few choices
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for sharing your stay experience. We sincerely apologize for the hotel's location being out of the central area, the facilities and hygiene not meeting your expectations, and the limited breakfast options. Location is a given factor, but we will increase our efforts in facility maintenance and sanitation to improve quality. Regarding breakfast, we will consider enriching the categories and taking into account different tastes in the future. We hope you can come back to experience our improvements in the future.
粉紅小姐
Deluxe Family Room
Stayed in Dec 2024
Family
28 review
5.0/5
Outstanding
Posted on Feb 3, 2025
The beds in the hotel rooms are very comfortable. The family room has a large bed (1.5 meters) and a double bed (1.35 meters). The room is big enough. After the luggage is sent to the front desk, it is delivered to the room by a robot, which is very convenient. Free parking, please scan the code at the front desk before driving out. It takes 15 minutes to drive to Xingzhong Square. It is also very convenient to take a taxi on the third day of the Spring Festival. Will come again.
Original TextTranslated by Google
Response from Property: 親愛的客人，非常感謝您的好評！很高興親子房寬敞的空間和舒適的床讓您滿意，機器人送物服務也得到了您的認可。免費停車和便捷的交通為您的出行助力，我們倍感欣慰。期待您再次光臨，我們會繼續為您提供優質服務！
Guest User
Deluxe Family Room
Stayed in Dec 2024
Family
21 review
5.0/5
Outstanding
Posted on Jan 26, 2025
A very comfortable hotel with reasonable price. The big bed is soft and comfortable to sleep on. The hotel room, lobby, elevator, corridor, etc. are all very clean and tidy. Parking is free and convenient, just behind the hotel, about two kilometers away from the Adventure Time Park. Overall, it was a very satisfactory trip.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your 5-star praise! We are glad that our hotel can bring you a comfortable travel experience. Reasonable price, soft big bed, clean environment, convenient parking are all the results of our careful creation. We are very pleased to receive your recognition. The surrounding area is close to the Adventure Time Park, which also adds convenience to your travel. We look forward to your visit again. We will continue to provide you with quality services and spend more wonderful time with you!
Guest User
Deluxe Double Bed Room
Stayed in Dec 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jan 12, 2025
The hotel has complete supporting facilities, clean and comfortable environment, considerate service, civilized and polite, good location, beautiful surrounding environment, convenient to go out, and many places to play around
Original TextTranslated by Google
Response from Property: I am so happy to see your evaluation! It is our honor to provide you with a comfortable and convenient stay experience. Your recommendation is the greatest affirmation for us, and we look forward to your visit again!
Guest User
Deluxe Double Bed Room
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 7, 2025
Parking is convenient, check-in is fast, the room is comfortable, the service attitude is excellent, if there is a small problem, contact the front desk, and it will be solved immediately. The room is clean and hygienic, and the room is well soundproofed. Recommended
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Response from Property: I am so happy to see your evaluation! It is our honor to provide you with a comfortable and convenient stay experience. Your recommendation is the greatest affirmation for us, and we look forward to your visit again!
small _ emily
Deluxe Business Double Bed Room With Smart Control And Zero Pressure Mattress
Stayed in Nov 2024
Couples
8 review
5.0/5
Outstanding
Posted on Dec 31, 2024
I am very satisfied with the room. The decoration is very new and stylish. The bed and pillows are very comfortable. The bathroom and shower room are also large. The hot water and water power are sufficient. It is a very satisfying stay and I will choose to stay here again next time. The hotel also gave me a small gift when I checked out, which was a great surprise👍🥰
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Xi'an Deluxe Hotel, Zhongshan North Station. Thank you for your recognition of the hotel's environment, facilities, hygiene and services, especially the hotel's decoration, bedding, design and hot water. Your praise is like the warm spring sun, gently shining into our hearts. Every word of praise is the source of motivation for us to move forward. The five-star praise has been received, and we look forward to meeting you again in our warm home!
Anonymous User
Deluxe Business Double Bed Room With Smart Control And Zero Pressure Mattress
Stayed in Nov 2024
Travel with friends
19 review
3.3/5
Posted on Dec 27, 2024
The room has a luxurious feel and new equipment. At 11 o'clock in the evening, the front desk distributed the rooms and went up to the room. When I got to the room, the door was opened and the cleaning staff came out and said it was clean. After entering, I noticed a sour smell. I called the front desk and asked to change rooms. The front desk said that the room was full and they could not change. I asked the cleaning staff to spray the scent. Clearly, the housekeeper said that the former customer ate fusilli noodles in the room. I couldn't stand the smell. I had to take all my luggage to the front desk and ask to change rooms. I didn't change my room at first. I had to argue for a while before changing. I changed to a room where there was a KTV downstairs and there was obvious music until 2 o'clock in the night. The experience was extremely bad. In fact, the guests were arranged to stay in a smelly room that had not been cleaned even when the room was not fully occupied. When we arrived at the hotel by car, there was no parking space in the parking lot. A male staff member told us that the parking lot was full and he could take us to a nearby parking lot. This male staff member was very considerate and worthy of praise. It was very nice.
Original TextTranslated by Google
Response from Property: Dear guest: First of all, we deeply apologize for the unpleasant experience you have brought. Regarding the room odor problem, we have immediately conducted a comprehensive inspection of the cleaning process and retrained the relevant cleaning staff to ensure that such a situation does not occur again. We will strengthen the ventilation of the room and the management of cleaning supplies to ensure that the air in the room is fresh. Regarding the room change issue, our staff handled it improperly, which was a mistake in our internal communication and training. We will strengthen employee training to ensure that reasonable requests from guests can be handled quickly and properly to avoid inconvenience to guests. Regarding noise, we are communicating with the KTV downstairs to solve the problem and require them to strictly abide by the business regulations to avoid making noise late at night to disturb guests' rest. At the same time, we will also inspect and improve the sound insulation facilities in the room to create a quiet and comfortable resting environment for guests. Regarding parking issues, we will optimize parking lot management, increase parking guides, and establish a more stable cooperative relationship with surrounding parking lots to ensure that self-driving guests can park smoothly. We are very grateful that you pointed out these problems and gave us the opportunity to improve. We sincerely invite you to come again and experience our improved services. We will provide you with a better accommodation experience. I apologize to you again.