Xana Deluxe Hotel Zhongshan Bei Railway Station and OCT Bay Branch Reviews

Response from Property: 非常抱歉給您帶來了糟糕的入住體驗！關於早餐品質、咖啡機故障、標識拼寫錯誤這些問題，我們已第一時間反饋給相關部門：餐飲團隊會優化早餐品類與質量，工程人員已加急維修好咖啡機，也會立即修正正門拼寫錯誤的 “警告” 標識 。我們深知這些失誤影響了您的感受，會全力整改，爭取給您和其他客人更好的體驗，期待有機會彌補這次的遺憾，再次歡迎您檢驗我們的改變！

Response from Property: 太感謝你用 “非常好” 肯定這次入住體驗！這簡單三個字裏藏着滿滿的認可，讓我們所有工作人員都特別受鼓舞～我們一直用心打磨每處細節，不管是房間衞生、設施使用，還是日常服務響應，都希望能讓你住得舒心。你的肯定，就是對這份努力最直接的回饋。已經在盼着你下次再來啦！

Response from Property: Dear guests: Hello! Thank you very much for choosing to stay at Zhongshan North Station Xi'an Deluxe Hotel and taking the time to leave us such a wonderful review. Our entire staff is delighted to see that you had a great time in our hotel. We have always been committed to providing the best and most considerate service to every guest. The enthusiasm and helpfulness of the front desk staff are the embodiment of our service concept. The hotel is located close to Zhongshan North Station, hoping to provide convenience for traveling guests and facilitate everyone's journey connections. As for the unlimited coffee, free laundry service and free station pick-up and drop-off service, these are all carefully prepared to enhance the guests' stay experience. We are glad that they are recognized and liked by you. We look forward to having the opportunity to welcome you again in the future and continue to provide you with high-quality services. We wish you a happy life and all the best!

Response from Property: 親愛的客人，收到您用 “掂”“ok”“good”“nice” 給出的滿分好評，太有畫面感啦！設施夠勁、衞生過關、環境舒服、服務貼心，您的認可簡單又有力～ 這些 “超棒” 我們穩穩接住，下次來繼續給您同款驚喜，等您喲！

Response from Property: Dear guest, we are overjoyed to receive your "5 - Excellent" review! Thank you for your recognition of our hotel. It is a great honor for us to be your top choice. We look forward to your next visit, and we will continue to provide you with comfortable and attentive service as always.

Response from Property: Dear guest, seeing your enthusiastic praise, our hearts are warm! The front desk staff must be very happy to hear that. We are very pleased to be able to offer you enthusiasm when you enter the door, and we did not disappoint you in terms of room facilities, hygiene and breakfast. We must continue to work hard to polish the service and look forward to your frequent visit!

Response from Property: Dear old customers, thank you so much for your continued support and trust! You have chosen us many times, which is the greatest affirmation for us. We will continue to pay attention to the optimization of the location you mentioned. All employees are very happy to receive your praise, and we will always serve you with our heart. We look forward to your next visit to Zhongshan, and we will welcome you with the most considerate service!

Response from Property: Dear guests, we are very happy to receive your high satisfaction at an affordable price! We have kept in mind your love for the spaciousness of the room, the color atmosphere and the dining area. We will continue to maintain the cost-effectiveness advantage and continuously optimize all aspects of service. We look forward to your visit again!

Response from Property: Dear guest, thank you for choosing Xi'an Deluxe Hotel Zhongshan North Station and thank you for giving us a "5 Excellent" rating! Your recognition of the hotel's cleanliness, new equipment and front desk service attitude makes us feel warm. We will continue to maintain the facilities, improve the service quality, and create a better accommodation environment for you and every guest. We look forward to your visit again!

Response from Property: 尊敬的客人，感謝您選擇了中山北站希岸Deluxe酒店，您的讚美如同春日暖陽，温柔地照進了我們的心房。每一句好評，都是我們前行的動力源泉。五星好評已查收，期待與您再次相遇在温馨的小窩!

Response from Property: Dear guest, we are very sorry to bring you such a bad stay experience. Regarding the hygiene issues you reported, such as oil stains on the countertop, we have immediately urged the cleaning team to thoroughly investigate and rectify them, and strengthen cleaning standards and quality inspections. In the case of narrow parking space, we will also study optimization plans to see if we can adjust the layout or coordinate surrounding resources. It is a relief that you mentioned that the bed is comfortable. We will definitely do better in all aspects in the future to make up for this shortcoming and look forward to winning your trust again.

Response from Property: Dear guest, we are so happy to receive your good comments! We are very happy that you like the smart remote control room, think it is brand new, clean and spacious, and are satisfied with the breakfast and wontons. The parking lot can meet your parking needs. We are honored to be the choice of many Hong Kong guests. Next time you come to Zhongshan for tourism, we will definitely welcome you with attentive service and high-quality experience. We hope you will come often!

Response from Property: Dear guest, thank you for your feedback! We are glad that you feel that the room is spacious and clean. Regarding the urging of check-out during holidays, it is due to improper communication and arrangement. We will optimize the process in the future and coordinate without disturbing you. We are very sorry for the inconvenience caused by the door renovation. We will also pay attention to the progress of the construction and try to minimize the impact. I hope you will have a better experience next time you stay. We welcome you to come again at any time!

Response from Property: Dear guest, we are very sorry for the unpleasant stay experience you had. We have investigated and verified the front desk service problem you reported as soon as possible, and will provide training and criticism education to the relevant staff to strengthen service awareness and standards. We will also strengthen management and supervision in the future to ensure that every guest can receive a warm and professional reception. We apologize to you again and hope to have the opportunity to make up for it and provide you with quality service.