Listen Hotel Reviews

Response from Property: 【Happy New Year】Dear guests: Hello! Thank you for your kind comments. We will continue to work hard with your encouragement and support. We believe that we will surely do better! We sensed from your check-in experience that you were not quite satisfied with customers smoking. We have a rule that smoking is prohibited in the lobby, and we will attach great importance to this issue. Thank you for your support! Wish you all the best! Looking forward to your next visit!

Response from Property: 【免費咖啡零食】親愛的家人：您好！首先非常感謝您給予我們的5星好評，也非常感謝您的鼓勵，好的口碑是靠實實在在做出來的，更是靠客户的感受推薦得來得。能得到您得滿意，我們很是開心呢！一天之際在於晨，早餐是我們特色之一，為了您的身體健康，早餐一定要吃喲，我們提供得早餐7點-9：30就是方便咱們得需求，在入住期間，前台還準備了免費的咖啡、水果、飲料等，在悠閑的下午裏到安靜的大廳享受着免費的下午茶，也就是自從您入住聖佳麗紳酒店開始，您的享受就開始了，慢慢的享受吧，所以來鄭州選擇聖佳麗紳酒店，既是您愉快旅途得開始，更是不會讓您失望而歸。期待您得下次到來，祝您生活愉快！

Response from Property: 【設計師酒店輕奢時尚】尊敬的賓客：您好！首先感謝您對我們的5星好評。相遇傾心，温暖相伴，與您相遇就是一種莫大的緣分，感謝您選擇我們聖佳麗紳酒店做為您的旅途驛站。您的滿意就是對我們最大的獎勵，相信您的關注與支持，我們聖佳麗紳會走的更遠。我們衷心祝福您天天開心，生活愉快！！

Response from Property: 【環境安靜、舒適】尊敬的賓客：您好啊！非常感謝您對我們的評價，對我們的酒店的好評，除了酒店的裝修風格，我們的服務也希望能做到讓您滿意，你的滿意是我們孜孜不倦的努力的方向，爭取為每一位到店的賓客提供更優質的服務。聖佳麗紳酒店期待您常回來看看，我們一直在這裏等您呦！！！

Response from Property: [D from Tongle Station of Metro Line 3] Dear guests: Hello! First of all, thank you very much for your review. We are also very glad that you chose us to accompany you during your trip to Zhengzhou. We are also very glad that our products and services can satisfy you. We are very pleased and happy to make your time spent in the hotel comfortable and enjoyable. Thank you for your affirmation and support. We will continue to innovate in our services. We hope to provide better services to every customer who comes to the store through warm and meticulous services. In the future work, we will work harder to provide better services for every customer. Customers create a warm and "home" atmosphere! All the staff of Shengjialishen Hotel sincerely look forward to your visit again and wish you a happy life and a good mood every day! ! !

Response from Property: [Free gym] Dear guests: Thank you for choosing us and showing your support and love to the hotel. Shengjialishen Hotel adheres to the service concept of warm, comfortable, friendly and natural, bringing you a comfortable, worry-free and assured stay experience. We have complete facilities and equipment, a gym, laundry, conference rooms, and a large parking lot. Enjoy a good time at the St. Grace Hotel. Looking forward to your visit again! ! !

Response from Property: Hello! First of all, thank you very much for taking the time out of your busy schedule to comment on Shengjia Hotel. We feel very guilty and remorseful for not giving you a perfect experience during this stay. From your evaluation, we can see that you don’t quite understand our knocking service. I can explain this. We lead guests to the room and knock on the door to say hello. This is the normal working process of hotel staff. Regardless of whether there is anyone in the room, our service staff must knock three times and report three times. This is the normal door opening process; in addition, for the room hygiene issues you mentioned, we will strengthen the inspection efforts. Our inspection and hygiene process also requires three-level inspections. The room can only be sold after passing three inspections by hotel staff. However, you encountered these problems during your stay, which is not right. We will implement the situation and thank you very much for your valuable suggestions, which have made our work better. Our room is not equipped with a small refrigerator, but if you need it, we can provide it for you. Finally, I sincerely apologize to you and thank you very much for your stay experience. I look forward to you giving us another chance to correct it and meet you. I wish you a happy life!

Response from Property: Hello! First of all, thank you very much for taking the time out of your busy schedule to comment on Shengjia Hotel. We feel very guilty and remorseful for not giving you a perfect experience during this stay. We will definitely pay attention to the hygiene you mentioned. Thank you for your valuable suggestions. We apologize to you again. The long-term room hygiene that the hotel wants to develop is the top priority, and it is also our long-term reputation. So we will not make any explanations. We will start from strictness and definitely let you have an unforgettable and wonderful experience next time. I hope it will not affect your mood. If you have any questions or suggestions, you can let us know in advance at any time. I also hope that you can give us a chance to see our changes and let us meet again perfectly.

Response from Property: Hello! First of all, thank you very much for taking the time out of your busy schedule to comment on Shengjia Hotel. We feel very guilty and remorseful for not giving you a perfect experience during this stay. We understand that you booked a twin room and need to upgrade to a double room, because there was only one double bed left at the time, and it was not as big as the twin bed you booked. So we were worried that it would affect your stay experience and did not change your room. This is because we did not understand your real stay needs. I am very sorry. We will strengthen training in this regard and must understand the real needs of guests. In addition, the front desk provides small gifts and snacks. It is our fault that we did not take the initiative to introduce them to you. I am really sorry. The problem of the construction site next to it is a government project. Our hotel has also made a response. All rooms are equipped with four-layer soundproof windows, so it will not affect your rest. I hope that your next stay will give you a satisfactory experience. I apologize to you again and look forward to seeing you next time!

Response from Property: Dear guest: Hello! Thank you very much for choosing to stay at the Saint-Jacques Hotel. As a colleague, we are also very grateful for your valuable suggestions. We would like to express our deepest apologies for the inconvenience caused to you during this trip. I saw that you reported the problem of room sound insulation. We took the problem of sound insulation into consideration during the decoration and design. Sound insulation cotton is installed in the middle of each room wall in order to provide a quiet resting space for your family. Seeing that your feedback is so serious, we can only feel deeply sorry for your stay this time. As for the room hygiene issue you mentioned, we followed the standard three-level inspection requirements. After the sanitation attendant has finished the room, the housekeeping department supervisor will check it, the housekeeping department manager will check it, and the store will spot check it. Not only under the sofa, but also under the bathroom floor drain, we clean it for each guest. We are very serious about hygiene. You can make such a professional suggestion. Regarding the problem, we also welcome direct communication with our peers, and we can learn from each other. As for the parking lot you mentioned, our hotel provides an unattended free parking lot with marked parking spaces. There is no random parking as you mentioned. Our guests are of high quality and they all park well in the parking spaces. In addition, the construction problem next to the hotel you mentioned is a municipal construction, which will cause some noise, but we actively feedback to the upper level for this problem, and we also formulate measures as soon as possible. The front desk prepared eye masks, earplugs and other items, and installed four layers of noise-proof windows. We will definitely consider the customer's stay experience as soon as possible. We are serious about service. Finally, thank you very much. As a colleague, please do not maliciously evaluate some untrue situations. If you don't like it, don't hurt it. You can learn from each other in a friendly way.

Response from Property: [Self-service laundry room, gym] Dear guest: Thank you for choosing the Saint-Galisen Hotel. We are very grateful that you took the time to post your valuable comments on Ctrip.com. Due to the surrounding municipal construction, our hotel has made four layers of soundproof windows to ensure the rest of customers. We aim to improve the comfort of guests through personalized and innovative services. We also hope that you can understand our sincerity and look forward to your next stay!

Response from Property: [5 minutes walk from Metro Line 3] Dear family: Hello! First of all, thank you very much for staying at the Saint-Germain Hotel. We are sorry that you could not experience our best side during this stay. I have seen your evaluation and learned that our hotel only has two rooms of the type you chose. Although they do not have floor-to-ceiling windows, the bay windows we designed are in another style. If you do not like this room type, we can arrange a room with floor-to-ceiling windows for you. Most of our rooms have floor-to-ceiling windows. You can choose the room type yourself next time you check in. In addition, our online prices are different every day and are subject to change at any time. There is no other reason. Thank you for your feedback. No matter what the reason, we sincerely apologize for your unpleasant experience at the Saint-Germain Hotel. We also hope that you can give us a chance to communicate with us. The friends at the Saint-Germain Hotel are looking forward to seeing you again! ! ! I wish you a happy life!

Response from Property: 【離二七廣場5公里】尊敬的賓客：您好！首先非常感謝您對我們的5星好評，我們的聖佳麗紳酒店非常珍惜接待到店的每一位網絡賓客，讓每位在入住期間住的安心、舒服，是我們最大的願望。您的5星好評，不僅是我們進步的源泉，更我我們長遠發展的指向燈。感謝您的厚愛、感謝您的推薦，我們聖佳麗紳酒店全體員工期待您的下次光臨，祝您生活愉快，天天好心情~~~

Response from Property: 【免費停車場】尊敬的賓客：您好！感謝您選擇 聖佳麗紳酒店，再多的廣告，不如大家的口口相傳，我們向來重視口碑宣傳， 更加重視每一個客人的切身感受， 衹要您來到酒店， 就是我們的貴客， 我們願意盡最大的努力， 讓您的 鄭州之旅變得輕鬆愉快順心， 期待您的再次光臨， 感受 不一樣的風采。祝： 一切順利！