Qianxi Silk Road International Hotel (Zhangye High-speed Railway Station) Reviews

Response from Property: Dear guest, hello! The hotel opened at the end of 2020 and did not serve as a quarantine hotel during the pandemic. The room facilities have not yet reached the standards for renovation. Regarding the issue of 'non-smoking rooms being arranged as smoking rooms with unpleasant odors,' this is a serious error in our front desk room assignment process. We have urgently strengthened the room assignment verification mechanism, requiring on-duty staff to double-check order requirements. Additionally, we have equipped smoking rooms with professional odor removal devices to ensure that unpleasant smells are completely eliminated and to prevent such mistakes from happening again. Concerning bathroom hygiene and odor issues, we have conducted comprehensive training for the housekeeping department, reinforcing the 'one guest, one cleaning and disinfection' standard. We are focusing on inspecting bathroom corners, increasing the frequency of disinfection, and regularly checking the drainage system to address the source of odor issues. As for the air conditioning problem, the engineering department has conducted a comprehensive overnight inspection of the central air conditioning system, cleaning the air ducts and adjusting the temperature control system to ensure that the temperature is adjustable and free of odors. Moving forward, we will establish a regular maintenance log to avoid similar malfunctions. Regarding breakfast services, we have sternly criticized the head of the breakfast area and clearly require that staff check the food stations every 15 minutes during breakfast hours to promptly replenish food and beverages, ensuring that guests can enjoy a normal dining experience.

Response from Property: 感謝您對我們酒店的支持，我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的，同時我們也很榮幸能為你提供最優質的服務。非常歡迎您無論商務出差或是旅行再次選擇我們酒店!真誠期待您的再次光臨!——要抱抱的小璽

Response from Property: Dear guests, hello! Thank you for choosing Qianxi Silk Road International Hotel. Our hotel always insists on providing guests with a cost-effective accommodation experience, clean and tidy rooms, complete facilities and warm service, so that you can enjoy a home-like experience when you are away from home. In addition, the hotel has a superior geographical location and convenient transportation. It must be one of the best choices for your business travel. Looking forward to your visit again, I wish you a happy life and smooth work.

Response from Property: 尊敬的客人您好！歡迎您選擇千璽絲路國際酒店，我們很高興您給我們一次為您服務的機會，看到您在我們酒店入住體驗後留下滿分的好評有點小激動，服務好每一位賓客是我們一致的追求，我們會繼續為您提供家一般的服務，給您回家的感覺。與您的每一次相遇相知，我們都倍感榮幸，誠摯的邀請您回家看看，期待着下一次重逢！

Response from Property: 尊敬的賓客，您好!感謝您選擇千璽絲路國際酒店，我們酒店始終堅持為賓客帶來高性價比的入住體驗，整潔乾淨的客房，齊全的設施以及熱情的服務，使您出門在外也可享受賓至如歸的體驗。此外酒店地理位置優越，交通便捷，一定是您商務旅遊的最佳選擇之一。期待您的再次光臨，祝您生活愉快，工作順利。

Response from Property: Hello dear guests! Welcome to Qianxi Silk Road International Hotel. We are very glad that you gave us a chance to serve you. We are a little excited to see that you left a perfect review after your stay in our hotel. We agree to serve every guest well. We will continue to provide you with home-like services and give you the feeling of going home. We feel honored every time we meet and get to know you. We sincerely invite you to come home and look forward to our next reunion!

Response from Property: Hello dear guests! Welcome to Qianxi Silk Road International Hotel. We are very glad that you gave us a chance to serve you. We are a little excited to see that you left a perfect review after your stay in our hotel. We agree to serve every guest well. We will continue to provide you with home-like services and give you the feeling of going home. We feel honored every time we meet and get to know you. We sincerely invite you to come home and look forward to our next reunion!

Response from Property: 尊敬的賓客、您好！非常感謝您的入住與讚賞！很高興能為您的出遊帶來美好的時光。 一句真摯的肯定都會讓我們的內心充滿着力量。感謝您對我酒店的厚愛與肯定，我們會不斷完善自己，爭取讓您的下一次出行能有回家的感覺！美麗的金張掖歡迎您再次下榻千璽絲路國際酒店，我們時刻為您提供致心致誠的服務。期待您下次歸來，祝您旅途愉快

Response from Property: 尊敬的客人您好！歡迎您選擇千璽絲路國際酒店，看到您在我們酒店入住體驗後留下滿分的好評有點小激動，服務好每一位賓客是我們一致的追求，我們會繼續為您提供家一般的服務，給您回家的感覺。與您的每一次相遇相知，我們都倍感榮幸，誠摯的邀請您回家看看，期待着下一次重逢！

Response from Property: From your words, we can see that you must be a warm and thoughtful person. We have used the best things for your experience, which is warm, practical, but not flashy. Your feelings and satisfaction are the greatest affirmation for us! We will continue to work hard! Qianxi is your home on the journey. Let's meet next time~

Response from Property: 尊敬的賓客，感謝您選擇入住酒店並分享您的入住體驗，對於您在入住期間遇到的不愉快體驗我們深表歉意，您的反饋對於我們來説非常的重要，同時酒店管理層也非常重視您的反饋意見。您提及的問題我們將一一跟進提高，真摯的感謝您提出的寶貴意見，便於我們不斷提升我們的服務品質，酒店管理層及服務團隊期待着您的再次光臨，並希望更好的為您提供服務！

Response from Property: 尊敬的客人您好！歡迎您選擇千璽絲路國際酒店，看到您在我們酒店入住體驗後留下滿分的好評有點小激動，服務好每一位賓客是我們一致的追求，我們會繼續為您提供家一般的服務，給您回家的感覺。與您的每一次相遇相知，我們都倍感榮幸，誠摯的邀請您回家看看，期待着下一次重逢！

Response from Property: 尊敬的賓客，感謝您選擇入住酒店並分享您的入住體驗，對於您在入住期間遇到的不愉快體驗我們深表歉意，您的反饋對於我們來説非常的重要，同時酒店管理層也非常重視您的反饋意見。您提及的問題我們將一一跟進提高，真摯的感謝您提出的寶貴意見，便於我們不斷提升我們的服務品質，酒店管理層及服務團隊期待着您的再次光臨，並希望更好的為您提供服務！

Response from Property: From your words, I can see that you must be a warm and thoughtful person. We have used the best things to improve your user experience, which is warm, practical, but not flashy. Your feelings and satisfaction are the greatest affirmation for us! We will continue to work hard! Qianxi is your home during your journey. Let’s meet next time~