Hot Springs Hotels in Zhangjiajie

Pick-up/drop-off service at train station provided upon request. Friendly and helpful front desk. Quick check in/out. Clean room with standard amenities. Breakfast is simple with some variety but is 7-9am only. Self service laundry available. Eateries and grocery across the road. 20mins walk to Tianmen cable car station. Air-cond setting is a little weird, not able to go below 22C. Overall, stayed with satisfaction.

This was a 5 star experience, it was amazing, the service was very personalized. They had someone in charge of our stay in the hotel so anything you needed you could just text the person and they will do their best to make your experience excellent. Our person in charge was 小张 and he made our stay feel so good. 100% recommend this stay, so relax. The only thing is that it’s far away from the city. So if you want city experience then don’t stay here because it is 40 min from the city. This is up in the mountain. In summary, the views here are sooooooo damn pretty and I love it.

A very good homestay, not only new, but also very clean, with a very high cost-effectiveness. It is very comfortable and quiet to stay in. It is very close to the gate of Wulingyuan and only takes a few minutes to take a taxi. There are many Didi, so travel is very convenient. The most important thing is that the boss is a young man born in 1994, very enthusiastic. Because we went to Zhangjiajie temporarily, we didn’t make any travel plans at all. After arriving at the hotel, the young man carefully took the scenic map 🗺 and studied with us the special forces route to play around Zhangjiajie in one day! He took the initiative to upgrade our room type during the off-season, chatted with us, and made us the local berry tea which was very delicious! Very good!

The hotel is located at the south gate of Zhangjiajie. The boss has a very good service attitude and is very enthusiastic. He can drive you to the south gate personally. There is also a parking lot in front of the B&B. There are also small restaurants around and it is very convenient. Unlike Dongmen where there are many people and cars, living here is really quiet and suitable for a family vacation. . The hotel's hygiene is also very good. Although the B&B is newly decorated, it still has delicious food that you can eat while enjoying the scenery without any taste. ! The most important thing is that the scenery here is really good! It’s really convenient to take your kids out to fish at Nanmen! Worth recommending! !

Love the rooftop terrace! It's super convenient to wash clothes. There are laundry detergent, disinfectant and so on. The boss is very patient. If there are not enough hangers, he will give us more. The supplies are also replenished quickly. The little brother watered the flowers on the terrace in the evening and chatted with us. He also made Zhangjiajie specialty berry tea for us. Hahahaha, a pleasant surprise. Overall, the experience is very good

We were upgraded to elite rooms which is much bigger and nearer to the lobby. The hotel is huge and pretty, staff was friendly and helpful. The hotel is next to a tourist attraction and within 15 mins walk to the famous mountain. The daily breakfast buffet is delicious and with a widespread of varieties, I finally get to taste the Bee Hoon on my last morning with them.

The room is large and the facilities are new, which makes people feel bright. The air conditioning is very good and warm. The lady at the front desk is very enthusiastic and introduces the attractions. I am very satisfied with my stay. It is very close to Wulingyuan Scenic Area and opposite the Huanglong Cave attraction. Take the trail and cross a stone pier to reach the opposite road. It’s great. I’ll come back next time!

Because it is just next door, I have come to Secret Realm many times with my colleagues and family. Every time I come, I see that they are making progress. The hot water heats up in one second, and the swimming pool is particularly clear and transparent. Although I occasionally encountered a little frog swimming in it, it also shows that the water quality is natural and it is a real mountain spring water swimming pool, which makes people feel at ease; the scenery is different every time. It is really charming here in summer. The rooftop is especially good for taking pictures. There is also a place for children to play. The food is as delicious as before, and now it is more exquisite. I especially praise the braised spare ribs and native chicken. Timo likes it very much. I still remember the photos of the children sitting on the steps together when I came here last year. Every time I come, the children have grown taller. There are many different and beautiful memories in Secret Realm.

This inn is very clean and I like the decoration style very much. I booked a room for 3 people and a standard room for 2 people. As soon as I got to her house, the proprietress upgraded me to a suite. The room is very large and the bathroom is also very large. I didn’t expect that there is an elevator, so you don’t have to carry your suitcase upstairs.

Our holidaying at Zhangjiajie was memorable not just because of the most astounding natural beauty of the place but also because of one of the most memorable experiences at the hotel we stayed in: ‘Harmona Resort and Spa’. The warm and friendly staff here created a very welcoming atmosphere.  We experienced excellent customer service with friendly and approachable attitude displayed by every member of the staff. They had the ability  to anticipate needs of guests and respond promptly. Though we did not know Mandarin, we never felt isolated because of the extra length the staff went to translate using technology.  The staff also handled specific requests quickly and were excellent in resolving issues. We had problem with our electrical plugs and adapters. Cherry from the Front Desk patiently spent hours and found a solution that allowed us to charge all our electronics on the local system.   The staff particularly at the restaurants displayed cultural awareness and showed sensitivity  to our vegetarian meal requests.  Special mention must be made of Front Desk Staff particularly Cherry who positively responded instantaneously to any of our requests.     Housekeeping Staff also responded immediately to our request for sorting out the WiFi issue.     I and my wife would like to specially thank Hq Du, an extremely pleasant and helpful lady at the restaurant where we had our daily breakfast. Donghua and Fang ant this place  also went out of the way to make the daily breakfast an experience to remember. All the three anticipated our needs and were always friendly and cheerful.They walk the talk in customer service. When my wife did not go for buffet breakfast as she was working out, they insisted on packing the breakfast for her.  Also, on the day we were leaving, they packed take away food for the road. This was highly thoughtful of them.  We would also like to thank Roland, Yuan Quioyun and Lora from the Chinese restaurant, who prepared for us off-the-menu Chinese vegetarian dishes which proved to be very delicious. Overall, we had an incredibly lovely experience at this resort and would strongly recommend visitors to Zhangjiajie to stay at this place.  - **Feedback Mechanisms**   - Encourage staff to share experiences and feedback for continuous improvement. - **Recognition Programs**   - Acknowledge and reward exceptional service to motivate staff.