Relais & Chateaux Schönegg

Relais & Chateaux Schönegg Reviews

Relais & Chateaux Schönegg

Riedweg 35, Zermatt, Canton of Valais, 3920, SwitzerlandView Hotel Details
Relais & Chateaux Schönegg
Relais & Chateaux SchöneggRelais & Chateaux SchöneggRelais & Chateaux Schönegg
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Relais & Chateaux Schönegg Guest Reviews

4.7/5
Amazing
61 review
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(61)
Positive reviews(41)
Reviews with photos/video(11)
Friendly owner(4)
Negative reviews(4)
Guest User
Boutique Double Room
Stayed in Nov 2023
Business travelers
4 review
5.0/5
Outstanding
Posted on Jan 22, 2024
It is good!
shinchen
Charme Double Room with Matterhorn View
Stayed in Mar 2023
Travel with friends
11 review
5.0/5
Outstanding
Posted on May 1, 2023
The hotel is very clean and the service is very good👍🏻I also enjoy the spa area very much. The hotel provides a shuttle bus to pick up and drop off from the train station. I highly recommend the Matterhorn view room.
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Tomas_
Boutique Double Room
Stayed in Aug 2024
Couples
6 review
5.0/5
Outstanding
Posted on Sep 17, 2024
房間可以看到山；伴山而建，林間小木屋的感覺。服務非常迅速，免費接送站。有無敵觀景台、温馨的bar和餐廳可以直接看馬特洪峯。早餐很精緻，好吃。尤其特別的是，從火車站走大概8分鐘就到山腳，酒店有山底隧道直通酒店，非常棒的體驗。
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yuki
Double Room (Charme Mountain View)
Stayed in Jul 2024
Couples
1 review
5.0/5
Outstanding
Posted on Aug 30, 2024
8月下旬、日本からツェルマットへ。 こちらのホテルに2泊しました。 チェックイン、アウト共にホテル↔︎ツェルマット駅の 無料送迎があり、とても助かりました。 (チェックインの日、ツェルマット駅にホテルの名前が書かれた車が停まっていたので、運転手さんに声をかけて、乗せてもらいました。チェックアウト後は、フロントから運転手さんに声がかかり、駅まで送ってもらいました) お部屋はマッターホルンビューで、とても快適に過ごせました。朝、昼、夜と、バルコニーから見える全ての景色に感動。スタッフのみなさんも親切で安心しました。 朝食も美味しく、朝食を食べるレストランの大きな窓からは、マッターホルンが見えて、とても美しい景色を堪能できました。またツェルマットに宿泊する際は、こちらのホテルに泊まりたいです。かなりオススメです！
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6/9
Huanqiuyuzhoulvxingjia
Boutique Double Room
Stayed in Aug 2024
Couples
34 review
5.0/5
Outstanding
Posted on Sep 22, 2024
服務非常貼心、耐心、熱情、主動，賓至如歸。 正對馬特洪峯，觀景非常棒！早餐品質很好，可以一邊用餐，一邊看馬特洪峯，用餐體驗很好。
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6/9
Stay05231049552
Stayed in May 2024
Family
5.0/5
Outstanding
Posted on Jun 17, 2024
Hotel equipped with a lift that goes into a tunnel leading directly to the road near the center. So you don't have to climb up. I recommend rooms with a view of the Matterhorn. It's a wonderful feeling to wake up when you can see this majestic massif outside the window. Delicious breakfasts are also served in the glass restaurant with an equally breathtaking view. Very nice and clean rooms and comfortable beds. I recommend.
Sophie L
Stayed in May 2024
Family
5.0/5
Outstanding
Posted on Jun 11, 2024
This is our favorite hotel during our 2 week trip to Switzerland, the view of Matterhorn, the service, the breakfast and everything. We will definitely book this hotel again next time we visit Zermatt. I witnessed the sunrise over Matterhorn from my room; it was amazing!
Response from Property: Dear N113LWsophiel Thank you for sharing your wonderful experience! We're thrilled to hear that our hotel was your favorite during your two-week trip to Switzerland. It's fantastic that you enjoyed the view of the Matterhorn, our service, and the breakfast. We're delighted to know that you plan to book with us again on your next visit to Zermatt. We look forward to welcoming you back! Best regards from Zermatt Your Schönegg Team
Guest User
Stayed in Feb 2024
Other
5.0/5
Outstanding
Posted on Mar 1, 2024
Excellent service, absolutely the best view in Zermatt. Rooms well equipped and comfortable. Location perfect. Extremely helpful and friendly staff. Large and very varied breakfast buffet. In house restaurant among the best in Zermatt. Highly recommended.
Response from Property: Dear Dream630446 Thank you so much for your wonderful review! We are very happy to hear that you found our hotel to be the best place to stay in Zermatt. It's fantastic to know that you enjoyed our excellent service, breathtaking views, well-equipped and comfortable rooms, and perfect location. Our team takes great pride in being helpful and friendly, so it's incredibly rewarding to receive such positive feedback about them. We're delighted that you also enjoyed our large and varied breakfast buffet and found our in-house restaurant to be among the best in Zermatt. We will forward your compliments also to the kitchen team :-) Thank you for recommending us so highly. We look forward to welcoming you back to our hotel in the future for another unforgettable stay in Zermatt. Warm regards The Schönegg Team
Guest User
Stayed in Jul 2024
Family
1.0/5
Posted on Aug 18, 2024
After-ski spa is a typical Zermatt delight. Not in this hotel! I booked based on a photo of the spa which gives the impression that there is a small pool. How misleading and what a disappointment when we got there! Just a couple of basic smallish whirlpool bathtubs. Never again… At the time of this writing, the infamous picture still appears on the hotel’s front spa webpage; it should clearly be removed.
Guest User
Stayed in Jul 2024
Family
2.0/5
Posted on Aug 18, 2024
No gym or spa as indicated, very small sauna and no other offerings, the staff were great , owners very superficial and didnt engage much, not like my last trip at Hotel Christiana, I defenitely prefer Christiana, nice owners, staff and offering, Schonegg just comes out short of what I had expected, not issues other than noisy, and not feeling welcome.
Guest User
Stayed in Jul 2024
Travel with friends
2.0/5
Posted on Aug 18, 2024
Don't stay in 104 as it only has a partial view of the Matterhorn. The terrace is dark and fairly miserable overlooking a flaking wall and a pile of snow. Rooms 204 205 and 102 are the same price and vastly superior.
CleverTraveler1234
Stayed in Jun 2024
Travel with friends
5.0/5
Outstanding
Posted on Jul 21, 2024
This hotel is absolutely wonderful ! Our room was spacious, beautifully decorated and very comfortable. The staff without exception -- whether the driver who picked us up at the train station, the check-in staff, the people serving in the restaurant or the cleaning staff -- were all warm and welcoming, helpful and professional, and always available for questions. The food in the hotel restaurant was so good, both tasty and artfully presented, that we sent our congratulations to the chefs. The restaurant windows look directly onto the Matterhorn. Guests can also dine or enjoy a leisurely drink on a wide terrace that also has a direct view of the famous peak. We highly recommend this hotel.
Response from Property: Dear CleverTraveler1234, Thank you very much for your kind review on TripAdvisor! We are thrilled to read that you truly enjoyed your stay with us. Your kind words to our staff will, of course, be shared and motivate us in our daily goal of making our guests' stay as wonderful as possible. Also, thank you very much for your compliments on the food - we are delighted that you enjoyed the culinary highlights during your stay with us. It would be a pleasure to welcome you back soon at our hotel! Best regards from Zermatt, Your Schönegg Team
603benedictek
Stayed in May 2024
Couples
5.0/5
Outstanding
Posted on Jun 26, 2024
Best hotel we ever stayed at, bpth the service, view and rhe food :) thanks to the blonde man in the resturant giving us tips for mountain resturant for our walk from Blauherd :-) We had amazing view to the Matterhorn from our room, and had drinks at the balcony in the evening. Definetely coming back :)
Response from Property: Dear 603benedictek Thank you so much for your wonderful feedback! We are thrilled to hear that you found our hotel to be the best you've ever stayed at. It's great to know that you enjoyed the service, the view, and the food. We will pass on your thanks to the blonde gentleman in the restaurant who provided tips for mountain restaurants during your walk from Blauherd. We're delighted that you had an amazing view of the Matterhorn from your room and enjoyed drinks on the balcony in the evening. We look forward to welcoming you back soon! Best regards, The Schönegg Team
Gary W
Stayed in May 2024
Family
5.0/5
Outstanding
Posted on Jun 21, 2024
Our group of 3 senior adults stayed several nights and we thoroughly enjoyed our visit. The hotel staff was most welcoming and helpful.....special recognition to Tanja on the front desk. The buffet breakfast each day was excellent with a wide variety of tasty food choices. We ate both snacks on the deck as well as a fine dinner in the restaurant. A portion of their dinner menu changes daily. All food is Swiss sourced. Wish we had known in advance that a complimentary shuttle service was available for rail station pickup to hotel.
Response from Property: Dear 345garyw Thank you for sharing your wonderful experience with us. We are delighted to hear that you and your group enjoyed your stay and the breathtaking view of the Matterhorn. We greatly appreciate your kind words about our staff, especially Tanja at the front desk. It is heartening to know that our team made you feel welcome and well cared for. We are also pleased to hear that you enjoyed our buffet breakfast and the variety of tasty food choices we offer. Your compliments on our snacks, dinner, and the daily changing menu are much appreciated. We take pride in sourcing all our food locally from Switzerland to provide the best quality for our guests. We apologize for the inconvenience regarding the complimentary shuttle service. We will ensure that this information is communicated more clearly to future guests. Thank you once again for your feedback. We hope to have the pleasure of welcoming you back to our hotel soon. Warm regards, Your Schönegg Team
leslieo806
Stayed in Feb 2024
Couples
5.0/5
Outstanding
Posted on Mar 19, 2024
My husband and I just returned from the Schonegg Chalet Hotel in Zermatt. It is our favorite place to stay and we had an amazing Ski trip! Their accommodations are top notch; Best views of the Matterhorn both from our room and their lovely Infinity Terrace, extremely comfortable beds and linens, spacious bathroom, plenty of closet and storage space, and a lovely balcony to admire the Matterhorn with a glass of wine or morning coffee. We ate at both their amazing Restaurant Saveurs, as well as their Bar Uncorked, and the food was excellent! The Valais Coq au Vin, Pasta dishes, appetizers, Hokkaido pumpkin with porcini mushrooms, Winter Salad, and desserts were exquisitely prepared and their wine list was fabulous. And the Hotel even surprised me with a Birthday Cake in our room when we checked in, on my Birthday! Thank you everyone and we look forward to returning!
Response from Property: Dear leslieo806, It is wonderful to read your message and aknowledge every element that contributed to make your Ski trip memorable. Thank you. We are thrilled to welcoming you back soon at the Schönegg to celebrate many more special moments together! Best regards from the Swiss Alps,