Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.6
Amenities9.5
Service9.7
Cleanliness9.7
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All reviews(7529)
Positive reviews(7418)
Reviews with photos/video(2151)
Delicious breakfast(1116)
Tasty restaurant(933)
Convenient for shopping(614)
Secluded lake view(555)
Friendly front desk staff(498)
Close to metro(366)
Small room size(226)
Delicious buffet(149)
Negative reviews(108)
Anonymous User
Business City-view Twin Room
Stayed in Jun 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Jul 22, 2025
The hotem was in a really good location, just a stone's throw away from the In77 malls. The room was big, clean and the beds were really comfy. There was even free beverages for guests to enjoy!
But the standout for my stay has got to be the exceptional service i had received from everyone but particularly 雯雯! I was asking for help with ordering supper as i didn't have a China number to register for an account with *******, and she willingly helped me set it up using her own spare number! She also told me to add her on wechat so i could just chat her whenever i needed help during my stay, which made things so much easier and super convenient (e.g. when my orders arrived, she immediately texted to inform me and got someone to deliver it up to my room, or when i accidentally left some items in the room after checkout and i could just text her to help me retrieve them!) Overall, she really went above and beyond to make our stay a really pleasant one and i will definitely consider staying here again the nx time im back in HZ! Thankyou for the amazing service and friendship! You've really lived up to your name!
Response from Property: Dear guest, we are deeply honored to thank you for your meticulous shooting and such heartwarming comments. We also appreciate your sharing your feelings with everyone. We will continue to strive to improve the quality of all services and strive to ensure that every guest has a wonderful experience of getting more than they pay for. Only by providing more heartwarming and high-quality services and more touching surprises to repay the countless guests like you who have chosen us can we live up to your support and love for Youhao. We hope you will accompany us to witness Youhao's growth together!
Anonymous User
Elegant Room - Lake-View
Stayed in Jun 2025
Couple
2 review
10/10
Outstanding
Posted on Jul 21, 2025
This hotel was ideal for a peaceful retreat, offering both convenience and beautiful surroundings. The location is excellent which close to shopping streets, souvenir shops, and the musical fountain by West Lake.
We arrived late at night due to a late flight, but the check-in process was fast and smooth, which we really appreciated after a long journey.
The room had a clear view of West Lake, perfect for enjoying the calm daytime scenery and sparkling city lights at night.
The highlight was the revolving restaurant on the 20th floor, which slowly rotates to give panoramic views of West Lake and the city. It made for a unique and memorable dining experience. The restaurant also serves a variety of food for breakfast, making mornings just as enjoyable.
A comfortable and scenic stay, perfect for relaxing and exploring Hangzhou.
Response from Property: Dear Guest: Hello! A comfortable stay while traveling away from home is the expectation of every traveler. We have always adhered to the service philosophy of warm smiles and perfection, and it is our wish to satisfy every guest. We look forward to your next stay! Wish you a pleasant life~
Hui T.
Premier Room - Lake-View (2 beds)
Stayed in May 2025
Couple
5 review
10/10
Outstanding
Posted on Jun 8, 2025
Great breakfast, very convenient location. 5 mins walk to West Lake. Near the malls. Friendly staff.
Response from Property: Dear Guest: Hello! A pleasant stay while traveling away from home is the expectation of every traveler. We have always adhered to the service philosophy of warm smiles and perfection, and it is our wish to satisfy every guest. We look forward to your next stay! Wish you a happy life~
Eric _S
Business City-view Twin Room
Stayed in May 2025
Couple
17 review
10/10
Outstanding
Posted on Jun 11, 2025
Hotel staff are super friendly as the hotel name.
If you’re visiting Hangzhou for its scenic beauty and vibrant city life, Friendship Hotel Hangzhou provides a balanced mix of convenience, comfort, dining quality, and thoughtful service all at a fair price.
Response from Property: Dear guests: Hello! Welcome to our Friendly Hotel. We are very glad to offer you a perfect experience. Your recognition and encouragement are the greatest driving force for our progress. It is our greatest honor to provide you with a comfortable and high-quality stay experience. We sincerely look forward to your next visit!
Guest User
Elegant Room - Lake-View
Stayed in May 2025
Couple
1 review
10/10
Outstanding
Posted on Jun 12, 2025
Super good location, just walking to the west lake. I love the lake view from my room's window. Super complete breakfast in the beautiful revolving restaurant
Response from Property: Dear guest, thank you very much for your stay and review! Hangzhou Friendly Hotel is adjacent to the West Lake Scenic Area, with convenient transportation around. The hotel has its own panoramic West Lake guest rooms, allowing guests to enjoy the beautiful scenery of West Lake without leaving their rooms. The 20F revolving restaurant will give you a feeling of "reaching the summit", where you can enjoy the beauty of West Lake like a lotus emerging from water. The hotel offers various room types and has a unique decoration style, which is loved by many guests. We sincerely invite you to visit next time. Wish you good health!
ChanMabel
Elegant Room - Lake-View
Stayed in Apr 2025
Family
1 review
10/10
Outstanding
Posted on Jun 2, 2025
Very convenient location, great view of the beautiful West lake. Friendly staffs who aimed to provide pleasant experience for the customer. Wide spread of choice for breakfast at the 20th floor revolving restaurant, with the great view of West lake. Restaurant is very crowded during peak hour, not a big concern for us as we time our breakfast accordingly.
Response from Property: Dear guest, hello! We are very grateful that you have chosen our hotel and taken the time out of your busy schedule to share your experience here. We are very glad to hear that you were satisfied with your stay. Thank you for your recognition and affirmation of the hotel's environment. It is our mission to provide the most sincere care for every guest, and it is our honor to have pleased you. We look forward to your next visit!
Chen Yang
Elegant Room
Stayed in Apr 2025
Couple
3 review
9.0/10
Great
Posted on Jun 3, 2025
Overall good experience, great location, walkable from metro station within 5mins, cleanliness is great, just that the room is a bit small, but I guess it is reasonable because of the location. They have welcome drink at lobby, which is very heartwarming.
Response from Property: Dear guest, thank you very much for choosing our Friendly Hotel and sharing your stay experience with us. The hotel is located in the bustling city center, surrounded by the lakeside business district. It opened in 1986. Due to the limitations of the architectural layout in the early years, the guest room area was relatively small. Therefore, during the renovation and reconstruction in 2020, we made some adjustments in the design. We will provide guests with as comfortable a space as possible and hope to have your understanding. During your stay, if you need any assistance, you can call the front desk or the room center. We are dedicated to serving you 24 hours a day. We sincerely hope you can give us another chance to experience our sincerity and progress. Wish you a happy life ~
Andylrnt
Elegant Room - Lake-View
Stayed in Mar 2025
Couple
3 review
10/10
Outstanding
Posted on May 2, 2025
Great hotel! Walking distance to West Lake, lobby smells so good, including the hallways and the room. Lobby was also never crowded, which was amazing to relax in. Breakfast was at the revolving restaurant. If you stay long enough, you could go around full circle. Our room had a great view of the lake and the afternoon sunset. If your stay includes breakfast, try to substitute it with a lunch or dinner set menu at Pinghai Restaurant. The food was delicious and a must try. Will surely stay again and won't regret recommending it.
Response from Property: Dear guests: Hello! Living comfortably when away from home is the expectation of every traveler. We have always adhered to the service philosophy of warm smiles and striving for perfection. Making every guest satisfied is our wish. We look forward to your next stay! Wish you a happy life ~
Guest User
Business City-view Twin Room
Stayed in Mar 2025
Traveling with friends
19 review
10/10
Outstanding
Posted on May 2, 2025
Pleasant environment, rooms with the right size, perfect location. The best part is the breakfast. The restaurant is located on 20th floor. Amazing view and many choices for food.
Response from Property: Dear guests, hello! Thank you very much for choosing our hotel and taking the time out of your busy schedule to share your stay experience here. We are very glad to learn that you are very satisfied with your stay. Thank you for affirming and recognizing the environment of our hotel. It is our mission to provide the most sincere care for every guest, and it is our honor to satisfy you. We look forward to your next visit
TanCharlotte
180° Full Lake View Executive Twin Room
Stayed in Mar 2025
Family
1 review
10/10
Outstanding
Posted on Apr 26, 2025
Check in was efficient and room had a great view of the lake. Breakfast was simple but fresh and adequate, there’s something for everyone. Amenities from the heated toilet seats, Dyson hair dryer, complimentary tea, fruits and drinks, excellent location, wide beds and friendly staff won us over. We thoroughly enjoyed our 3 nights at Friendship Hotel! Now when we think of Hangzhou, we think of Friendship Hotel too. We will definitely be back so please keep up the good work!
Response from Property: Dear Guest: Hello! Comfortable accommodation while traveling is the expectation of every traveler. We have always adhered to the service philosophy of warm smiles and perfection. It is our wish to satisfy every guest. We look forward to your next stay! Wish you a pleasant life~
Guest User
Business City-view Twin Room
Stayed in Mar 2025
Family
1 review
10/10
Outstanding
Posted on Jul 1, 2025
Good to find this hotel in Trip.com. Near the metro and Nxt to the west lake. Nice price! Free breakfast for kids.
Response from Property: Dear guest, hello! Thank you very much for choosing our hotel and taking the time out of your busy schedule to share your stay experience here. We are very glad to learn that you are very satisfied with your stay. Thank you for affirming and recognizing the hotel environment. It is our mission to provide the most sincere care for every guest. It is our honor to make you satisfied. We look forward to your next visit
Guest User
Elegant Room - Lake-View
Stayed in Mar 2025
Couple
2 review
10/10
Outstanding
Posted on Apr 17, 2025
Friendly staffs, awesome services. Gift given on check out. The breakfast buffet is perfect. Highly recommended.
Response from Property: 您好,非常感謝您入住杭州友好飯店!飯店歷經無數接待,設施難免留下歲月的痕跡,我們會繼續加強對設備設施的日常維護與保養。同時我們一直致力於為客人提供温馨舒適的住宿環境,為您打造貼心的“家外之家”,我們也將以更為優質的服務來彌補此次的不足,希望您繼續關注和支持我們。再次謝謝您的點評,真誠期待您的再次光臨。
KAH HOO
Elegant Room - Lake-View
Stayed in Mar 2025
Couple
3 review
10/10
Outstanding
Posted on Apr 23, 2025
I had a really enjoyable stay at Friendship Hangzhou Hotel with my wife. The room was big, clean, and had a lovely view, which made our stay even more relaxing. The location is excellent—very close to West Lake and within walking distance to shopping malls. We especially loved the breakfast—lots of delicious options and great variety every morning. The staff were kind and helpful throughout our stay. Highly recommended for anyone visiting Hangzhou!
Response from Property: Dear guests: Hello! Welcome to our Friendly Hotel. We are very glad to offer you a perfect experience. Your recognition and encouragement are the greatest driving force for our progress. It is our greatest honor to provide you with a comfortable and high-quality stay experience. We sincerely look forward to your next visit!
Sin Yee
Elegant Room
Stayed in Mar 2025
Couple
5 review
10/10
Outstanding
Posted on Apr 15, 2025
Beautiful and grand hotel. It’s within walking distance to 西湖, which is super convenient for sightseeing. The room was well-equipped and even had complimentary fruits and a coffee machine with capsules. Really enjoyed my stay here!
Response from Property: Dear guest, hello! Thank you for choosing our hotel and taking time out of your busy schedule to share your stay with us. We are very glad to know that you are satisfied with your stay, thank you for recognizing and recognizing the hotel environment here, to provide the most sincere care for each guest is our mission, to make the kiss satisfied is our honor, we look forward to your next visit ~
TanNick
Elegant Room - Lake-View
Stayed in Mar 2025
Couple
1 review
10/10
Outstanding
Posted on Apr 9, 2025
Great location and service.Have to eat buffet breakfast on the 20th floor rotating restaurant for 360 views of xihu! Highly recommended!!!
Response from Property: Dear guest, hello! We are very grateful that you have chosen our hotel and taken the time out of your busy schedule to share your stay experience here. We are very glad to know that you are very satisfied with this stay. Thank you for your recognition and affirmation of the hotel's environment here. It is our mission to provide the most sincere care for each guest, and it is our honor to make you satisfied. We look forward to your next visit!