Friendship Hotel Hangzhou

Friendship Hotel Hangzhou Reviews

Friendship Hotel Hangzhou

No.53 Pinghai Road, Shangcheng District, Hangzhou, Zhejiang, 310006, ChinaView Hotel Details
Friendship Hotel Hangzhou
Friendship Hotel HangzhouFriendship Hotel HangzhouFriendship Hotel Hangzhou
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Friendship Hotel Hangzhou Guest Reviews

4.8/5
Excellent
6434 review
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(6434)
Positive reviews(6336)
Reviews with photos/video(1797)
Delicious breakfast(979)
Tasty restaurant(839)
Convenient for shopping(545)
Secluded lake view(491)
Friendly front desk staff(445)
Close to metro(321)
Small room size(208)
Delicious buffet(135)
Negative reviews(98)
Amanda55
Business City-view Twin Room
Stayed in Nov 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jan 9, 2025
The hotel staffs are friendly and helpful, they helped us with early check in after long overnight flight. The breakfast with the rotating station and the xihu view was unforgettable, as the breakfast is full of variety for you to enjoy the view if you are not in a rush. The location is 10-15 mins walk to xihu and full of shopping and food choices. Though many drivers told us to eat outside for authentic local food and not so expensive.
Response from Property: Dear guests, thank you for choosing our hotel, the hotel is redesigned and renovated in 2020, the hotel is located in the downtown busy road and the beautiful West Lake is a short distance away, the special service hopes to let guests experience the warmth of home, looking forward to your next stay
xiaosha
Elegant Room - Lake-View
Stayed in Nov 2024
Family
4 review
5.0/5
Outstanding
Posted on Dec 15, 2024
Everything was great here! Within walking to many shopping malls and West Lake. The doorway was smaller than expected, and the bathroom was also very tiny. There is another small toilet in the 2nd room along with a smaller double bed. Can sleep 4 persons comfortably.
Response from Property: Dear guest, Thank you for taking the time to share your stay with us. The hotel was opened in 1986. Due to the limited building pattern in the early years, the room area was small. Therefore, during the renovation in 2020, we tried to make some adjustments in the design to provide guests with as comfortable a space as possible. During your stay, you can contact us at any time if you have any comments or questions. We will serve you wholeheartedly 24 hours a day. We sincerely look forward to your visit again and wish you a happy life
Peng Heng
Business City-view Twin Room
Stayed in Nov 2024
Family
4 review
5.0/5
Outstanding
Posted on Jan 7, 2025
Very strategic location and very close to West lake, just walking distance can reach.
Response from Property: Dear guest, hello! Thank you very much for your stay and comment You ~ The hotel is located in the downtown section of Hangzhou and the beautiful West Lake, just a five-minute walk to the West Lake, the hotel is next to the Hubin business district, is a family travel and business travel excellent choice, very happy to our service, get your satisfaction, we will continue to improve the quality of service and service quality, Let each guest can experience the warmth of home, friendly people look forward to your next visit ~ I wish you a happy life!
wanderweh
Elegant Room - Lake-View
Stayed in Oct 2024
Couples
1 review
5.0/5
Outstanding
Posted on Dec 2, 2024
Couldn't have wished for a better stay! ❤️ Spacious rooms, friendly staff, and an excellent breakfast buffet in a revolving restaurant on the 20th floor. Last but not least, the Friendship Hotel is located in the direct vicinity of both the West Lake and the metro line to both railway stations. Tip: book a room with lake view! Thank you, Friendship Hotel, we look forward to our next visit.
Response from Property: Dear guest, hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time on your trip. Your appreciation gives the hotel a great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We are looking forward to your visit again! You are welcome to come back to experience, wish a happy life!
Anonymous User
Elegant Room
Stayed in Oct 2024
Couples
5 review
5.0/5
Outstanding
Posted on Dec 8, 2024
Convenient location to West Lake Hangzhou, A short walk from Exit D of LongXiangQiao MRT station. Hotel staffs are warm and friendly. Best is the revolving restaurant where breakfast was served and we can see the view of West Lake. Breakfast was nice with varieties. Room is not big but cosy. City view from the windows. Would be better to have more hangers for clothes.
Response from Property: Dear guest, hello! Thank you very much for your stay and comment You ~ The hotel is located in the downtown section of Hangzhou and the beautiful West Lake, just a five-minute walk to the West Lake, the hotel is next to the Hubin business district, is a family travel and business travel excellent choice, very happy to our service, get your satisfaction, we will continue to improve the quality of service and service quality, So that each guest can experience the warmth of home. If you need any help during your stay, please call the front desk or Room center, we are happy to serve you 24 hours a day, looking forward to your next visit!
Lynn
Elegant Room - Lake-View
Stayed in Oct 2024
Family
7 review
4.7/5
Amazing
Posted on Jan 16, 2025
Location is very convenience. About 10-15 minutes walks to Xihu and hotel staffs are very friendly and helpful. Will plan to stay here again on next visit to Hangzhou..
Response from Property: Dear guests, Staying comfortably away from home is the expectation of every traveler, and we have always adhered to the service philosophy of warm smiles and perfect service. It is our wish to satisfy every guest, looking forward to your next stay! Wishing you a pleasant life~
reneyee
Business City-view Twin Room
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Nov 16, 2024
Great location . Very near to Westlake by just 5min walking distance , near to bus station,mrt , shopping area and food streets. Hotel staff very helpful,polite and hotel is clean
Response from Property: Dear Guest: Thank you very much for your friendly choice. We are glad to see your recognition and satisfaction with the hotel. To provide comfortable service for each guest is our aim, we hope that our efforts can make you feel the quality of service. We are always ready to provide you with the most warm and comfortable living environment, your satisfaction is the source of our happy work. Thank you again for your full score review and sincerely look forward to your visit again!
Judy Ng Miang
Elegant Room
Stayed in Oct 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Nov 14, 2024
The hotel is located strategically , in the middle of the city, near the subway and West Lake. Going to the places of interest is fairly easy from this hotel as the location of the subway/metro is nearby. Walk out of the hotel, turn right, and walk down straight. In less than three minutes, you can see a large shopping centre on your right. Next to Muji is Longxiangqaio, the subway station (Exit D). The direction to West Lake from the hotel is also the same going to the subway station. Instead of turning to the right, just continue walking straight and you can see the lake in less than 5 minutes. Since the hotel is located in the city centre, food options are plentiful with many restaurants, cafes and department stores. The most interesting part of the hotel for me is the rotating restaurant located on the 20th floor, where buffet breakfast is served. If the weather is good this place is good to view the beautiful lake and sunrise. The choice and selection of food here is fantastic ranging from Chinese food and Western food. The hotel is awesome for its facilities. There are a number of restaurants and a gym area. The hotel staff are very friendly and helpful. The consige was very helpful when we enquried for a map of Hangzhou and provided good advice on interesting places to visit. When I checked out of the hotel, the staff also provided a parting gift. I received a massage brush while my friend was given a cute keychain. I highly recommend this hotel.
Response from Property: The most luxurious thing in the world is time, the most expensive asset is trust! Thank you for your precious time to write comments for friendly, friendly very moved, we will continue to work hard, through the continuous sublimation of our service, to warm those trust and love friendly you!
Anonymous User
Elegant Room - Lake-View
Stayed in Sep 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Nov 11, 2024
Good service, Nice view from Xihu Lake and clean room with seasonal fruits complimentary in afternoon.
Response from Property: Dear guest, hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time on your trip. Your appreciation gives the hotel a great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We are looking forward to your visit again! You are welcome to come back to experience, wish a happy life!
Meisinnnnn
Business City-view Twin Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Sep 19, 2024
Very location, very clean and the staff are very Nice and helpful. Sure will cone back again very soon.
Response from Property: Dear guest: Hello! The comfort of living outside is the expectation of every traveler, we have been adhering to the warm smile, perfect service concept, so that every guest satisfaction is our wish, looking forward to your next stay! Wish you a happy life
Guest User
Elegant Room - Lake-View
Stayed in Aug 2024
Couples
1 review
5.0/5
Outstanding
Posted on Sep 16, 2024
The hotel location is perfectly convenient for taking the public transport, walking to west lake, city or taking the didi, it only consume you about 5 to 10 min times by foots to the said destination. Besides, the revolving restaurant also giving u another full view of west lake experience when u having ur breakfast. For personnel wise, the staff and cleaner all are helpful and friendly. Me and my wife totally enjoy it lot during our staying
Response from Property: Dear guest: Hello! The comfort of living outside is the expectation of every traveler, we have been adhering to the warm smile, perfect service concept, so that every guest satisfaction is our wish, looking forward to your next stay! Wish you a happy life
Wee Yang
Elegant Room - Lake-View
Stayed in Oct 2024
Couples
3 review
5.0/5
Outstanding
Posted on Dec 26, 2024
Very good location to West Lake. Central location
Response from Property: Dear guest, hello! Thank you very much for your stay and comment You ~ The hotel is located in the downtown section of Hangzhou and the beautiful West Lake, just a five-minute walk to the West Lake, the hotel is next to the Hubin business district, is a family travel and business travel excellent choice, very happy to our service, get your satisfaction, we will continue to improve the quality of service and service quality, Let each guest can experience the warmth of home, friendly people look forward to your next visit ~ I wish you a happy life!
Guest User
Elegant Room
Stayed in Sep 2024
Family
7 review
5.0/5
Outstanding
Posted on Nov 16, 2024
I love this hotel, location are very good!!! I will book again next time!
Response from Property: Dear guest, thank you very much for your stay and comments! Hangzhou Friendship Hotel is adjacent to the West Lake scenic area, the surrounding transportation is convenient, the hotel has its own panoramic West Lake rooms, guests can enjoy the beautiful West Lake scenery without leaving home. The 20F revolving restaurant will give you the feeling of "being the top of the mountain", and you can enjoy the beauty of the West Lake. The hotel has a variety of room types, decoration style unique personality, by many guests love. We sincerely invite you to visit us next time and wish you good health!
DE Xu
Elegant Room
Stayed in Jul 2024
Couples
7 review
5.0/5
Outstanding
Posted on Sep 10, 2024
Best location, easy to walk around as it’s near West Lake and plenty shopping malls. We were greeted by friendly staffs although it took a while to get our room. Room was clean and tidy with complete amenities. Will definitely stay here again when we’re visiting Hangzhou!
Response from Property: Dear guests, thank you for such a careful shooting, such warm comments, we are deeply honored, and thank you for sharing your feelings with everyone, we will continue to work hard to improve the quality of services, and strive to let every guest have a good feeling of value for money; Only by providing more warm and high-quality service and more touching surprises to return thousands of customers who choose us like you do, it is worthy of your friendly support and love, I hope you can accompany us to witness the growth of friendly!
Anyamanee
Elegant Room
Stayed in Jun 2024
Couples
10 review
4.7/5
Amazing
Posted on Jul 23, 2024
Everything was perfect. Prime location. Nice room with view. Front staff were very welcome. No English but they tried a lot to help via google translate. Breakfast was good(except auntie at noodle corner, a bit rude). Highly recommended.
Response from Property: Dear Guest,We are extremely delighted to hear that you had a perfect experience with us! We are proud to offer a prime location and nice rooms with a view.We are also grateful for your kind words about our front staff. We apologize for the inconvenience caused by the auntie at the noodle corner during breakfast and will take measures to improve the service.Thank you very much for your highly recommendation. We look forward to welcoming you again in the future and providing you with an even better stay.