The Grand York Reviews

Response from Property: 親愛的 Norfazilah Mohamad Hashim，感謝您的讚美之詞，併為此次入住給予滿分評價。我很高興得知您喜歡酒店的中心位置，並認為 The Grand 名副其實！酒店確實距離約克的主要景點都在步行範圍之內。我也注意到了您關於停車的意見。我們盡力為賓客提供便利的代客泊車服務，此外賓客也可選擇使用附近 NCP 停車場的優惠價格。在您下次到訪時，不妨體驗一下 Legacy 餐廳。這是 The Grand 榮獲三顆 AA Rosette 星級的餐廳，以約克郡食材為靈感精心打造品鑒菜單——非常適合慶祝特別時刻，或在城市中心度過一個難忘的夜晚。如果您計劃重返約克，請隨時告知我，以便協助您做好相關安排。致以誠摯問候，Elizabeth賓客關係主管

Response from Property: Dear Guest,Thank you very much for your kind words. I am truly pleased to know that your visit to The Grand was such a welcome experience, particularly at a personally significant time for you. It is wonderful to hear that Afternoon Tea left such a positive impression — the generous selection of sweet and savoury treats is designed to be both comforting and memorable.It is also wonderful to hear that The Grand is your hotel of choice and you plan on returning - it would be our pleasure to welcome you again for an equally or even more enjoyable stay!Kindest regards,Elizabeth Guest Relations Executive

Response from Property: Dear preano,Thank you for taking the time to share your impressions following your recent stay. I’m so pleased to hear that you enjoyed the design of your room and found our location so convenient for exploring both the city centre and the railway station.I hope we may have the pleasure of welcoming you back to The Grand on a future visit to York.Kindest regards,Phoebe HensonGuest Relations Executive

Response from Property: 親愛的Valued User，感謝您分享您的入住感受。我很高興您喜歡我們歷史建築的魅力，並對房間的整潔表示滿意。很開心酒店的位置也為您的旅行增添了便利。期待將來再次歡迎您回到The Grand。此致Phoebe Henson賓客關係行政專員

Response from Property: Dear Guest,Thank you for your lovely comments. I am delighted to hear how much you enjoyed the building, the views from your room, big bathroom and the thoughtful touches such as the coffee machine and bedroom slippers. It is wonderful to know that these details contributed to a sense of comfort and refinement during your stay.I am also pleased you had the chance to dine at Legacy—The Grand’s renowned three AA Rosette-awarded restaurant. Securing a table without a reservation is indeed fortunate, and I hope the experience left a lasting impression.Should you plan a return to York, I would be very happy to assist with any arrangements to help make your next visit just as memorable.Kindest regards,Elizabeth Guest Relations Executive

Response from Property: 親愛的 Xizhilang，非常感謝您給予的温馨反饋。得知您享受了我們團隊所提供的熱情服務，並認為我們的早餐是您所體驗過最出色的一次，我感到無比欣喜——如此高度的評價，我們深感榮幸並由衷感謝。在您下次到訪時，不妨體驗一下 The Rise 的英式下午茶——在輕鬆優雅的氛圍中繼續您的美食之旅，是一種別具一格的享受。若您計劃再次前往約克，我將非常樂意協助您安排一切所需事宜。最誠摯的問候，Elizabeth賓客關係主管

Response from Property: Dear ajwri,Thank you very much for your kind and generous comments.I am so pleased to hear that your experience was entirely positive, and that every member of the team, including housekeeping, contributed to making your stay so comfortable—small touches like replacing your tea are exactly what we hope to provide for each guest.When you return, you might enjoy exploring Afternoon Tea at The Rise – a delightful way to relax and take in the views over the city walls, complemented by a beautifully presented selection of treats.If you plan to visit York again, I would be delighted to assist.Kindest regards,ElizabethGuest Relations Executive

Response from Property: Dear ZZ9900,Thank you for taking the time to share your feedback following your recent stay at The Grand. I’m pleased to hear that you appreciated our excellent location and top-notch facilities, and I’m glad that these aspects of your stay met your expectations.However, I am truly sorry that the service you received did not reflect the high standards we strive to uphold, particularly regarding the interactions with our doormen and porters. Your experience is not indicative of the level of service we aim to provide, and your comments have been noted for further attention.Should you decide to return to York, I would love the opportunity to assist in ensuring your stay is seamless and enjoyable. Please do feel free to contact me directly so that I can make the necessary arrangements to enhance your experience.With my kindest regards,NooraGuest Relations

Response from Property: Dear Guest,Thank you very much for your glowing feedback and top ratings.I am truly delighted to hear that your stay at The Grand was such a memorable one—from the spacious and comfortable room to the wonderful service and inviting atmosphere of the bar. Your comment about the character of the hotel is especially appreciated; it means a great deal to the team to know that our sense of place stands out in such a positive way.For your next visit, you might wish to enhance your experience further with Afternoon Tea at The Rise – a beautifully presented selection of sweet and savoury treats served with views over the historic city walls.Should your travels bring you back to York, I would be more than happy to assist with any arrangements.Kindest regards,ElizabethGuest Relations Executive

Response from Property: Dear Guest,Thank you very much for your lovely feedback. I am delighted to hear that you had a fantastic stay at The Grand, and that the friendly and warm hospitality delivered by our team, and the hotel's facilities, all contributed to such a positive experience. Your recommendation is truly appreciated.For your next visit, you might consider an evening at Legacy – our fine dining restaurant offering a modern British tasting menu in a refined setting, perfect for a special occasion or memorable evening in York.Should you plan a return, I would be more than happy to assist with your arrangements.Kindest regards,ElizabethGuest Relations Executive

Response from Property: Dear Guest, Thank you for your wonderful review. I am very pleased to know that you enjoyed your stay in our Classic Double Room and appreciated our beautiful hotel, great location and friendly team. We always strive to provide our guests with a memorable experience. On your next visit, I recommend that you visit our spa where you can enjoy a range of relaxing treatments and luxurious facilities, ideal for relaxing during your stay. We look forward to welcoming you back to The Grand again. Please feel free to contact us for any assistance with future reservations. Best regards, Nora Guest Relations

Response from Property: Dear Guest,Thank you for your kind feedback. I am so pleased to hear that you found The Grand to be a very nice place and that you appreciated our convenient location near the train station—it certainly makes arriving in York a seamless experience.On a future visit, I would highly recommend dining at Legacy, The Grand’s three AA Rosette-awarded restaurant. Showcasing modern British cuisine with a Yorkshire influence, Legacy offers a refined tasting menu experience in an iconic setting—perfect for marking a special occasion or simply enjoying exceptional food and wine.Should your plans bring you back to York, please do get in touch so I may assist in making your next stay just as enjoyable.Kindest regards,Elizabeth HewanGuest Relations Executive

Response from Property: Dear TK123,Thank you for your lovely review! I’m thrilled to hear that you had an excellent stay and enjoyed our delicious buffet breakfast. Your kind words are much appreciated.On your next visit, I highly recommend dining at our AA Rosette-awarded restaurant, The Rise, where you can enjoy fresh, locally sourced dishes in a beautiful setting. It’s a wonderful addition to your stay at The Grand.If you’re planning to return to York, please feel free to contact me directly to assist with your arrangements.With my kindest regards,Phoebe HensonGuest Relations Executive

Response from Property: Dear Guest,Thank you for such warm and enthusiastic feedback. I am delighted to hear that you found everything spotlessly clean and the team so pleasant and helpful—it is always a pleasure to know when a stay has been thoroughly enjoyed.Should you be planning a return to York, I would be very pleased to assist with any arrangements to make your next stay just as enjoyable.Kindest regards,Elizabeth Guest Relations Executive