To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
The stay was ok. The hotel staff were not that friendly and helpful. The staff didn't greet us whenever they saw us during our 2 nights stay there. It is a small property and we were probably the only few customers there and yet it felt like we're were strangers to them. There is no elevator and we had to lug our luggage up to the 4th floor where our room was. Likewise we need to carry them down from our room when we checked out. If you need suggestion and information about getting around and what to do, don't hold hope that the staff is able give useful tips, you would have better luck checking the Internet. Breakfast was not ready by 7.30am on our first morning and the choices were limited due to low season. We had some soup noodles which was nice. The room was decently decorated. However, the toilet bowl flush was annoying and flushed by itself and splashed water out onto the floor with the "faulty" sensor. There is no air conditioning but luckily there was floor heating. However, the heating took extremely long time to heat up. We also had to request them to activate the heater for us even though they knew we were in the room in the cold winter, really lack of sense of good customer service. The hotel is conveniently located about 10 minutes walk from the Changpinggou visitor center. We visited in February, during the low season, 80% of the shops were closed in Changpinggou area so it felt like a dead town. We went to Shuangqiaogou for meals and it seemed livelier there.
Response from Property: Thank you for sharing your stay experience. We take your feedback very seriously and sincerely apologize for the inconvenience you experienced during your stay. We deeply regret the unfriendly and unhelpful staff you mentioned. In fact, our front desk staff did help you to carry your luggage to the fourth floor, but due to the language barrier, it may have caused misunderstandings and inconveniences. Regarding the breakfast and facilities, we will also make improvements. The options are limited during the off-season, and we will try to ensure that the breakfast is served on time and diverse. Regarding the toilet flushing problem, we will immediately check and repair the sensor failure to avoid similar situations. At the same time, we will also ensure that the floor heating system is turned on in advance before guests check in to provide a more comfortable stay experience. We are glad that you are satisfied with the decoration and location of the room. The hotel is indeed located in a convenient location, close to the Changpinggou Visitor Center, which is convenient for your travel and sightseeing. Thank you again for your valuable comments, and we look forward to providing you with better services in the future. If you have any other suggestions or need further assistance, please feel free to contact us.
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Panorama Smart Room (Double Bed) (Floor Heating)
Stayed in Sep 2024
Travel with friends
8 review
4.5/5
Great
Posted on Oct 13, 2024
The Hotel is located in Siguniangshan Village for tourists which means you will be conveniently located to the.national park entrance. If you are going in the fall or winter make sure you are prepared for cold weather; although the hotel has heard floors! A great added luxury.
Response from Property: ❤Free parking + self-service laundry❤ Dear guests; Hello! Thank you for your 5-point review! Every city always has a reason to miss you, every season has scenery that we can’t leave behind, and every hotel has its sweet and warm memories. I hope Mushan Yingxue Hotel will be the warmest and most unique in your memories. The one! Come back to Mushanying·Vacation Villa often to see the snow. I wish you well!
I love this hoter so far. Nice location near by a lot of restaurants the best is staff. They are very friendly and helpful. And hotel is welcoming for Thai people.
I hope I will come back to stay here again.❤️
Response from Property: Thank you for your positive feedback and recognition. I firmly believe that doing something seriously will inevitably have a response. I have been thinking about how to provide better experiences for customers who trust me and my family. Now I have more confidence in providing better services for everyone. Welcome to come back next time!
Service and room cleanliness is all good. They help us carry our luggage up and down as there is no lift in the hotel. Just one downside the shower heater is not working for that one night however they tried to help us solve as well. Very good service overall.
Response from Property: ❤超熱地暖+贈送氧氣瓶❤ 親愛的客人;您好!感謝您對暮山映·度假別院一見鍾情!美麗的時光,不經意間會邂逅誰的眼眸,文字裏泛舟,此次與您不期而遇,感謝這份緣分,我們會倍加珍惜,期盼與您的下次相見!祝:安好
Guest User
Panorama Smart Room (2 Beds)
Stayed in Jan 2025
Family
18 review
5.0/5
Outstanding
Posted on Feb 25, 2025
Mu Shan Ying Xue · Self-service Afternoon Tea: Afternoon tea has a wide variety of varieties.
******* clothing experience and try-on: ******* clothing is also very beautiful
Facilities: The room is fully equipped and the floor heating is very warm
Environment: The environment is very good and the floor-to-ceiling windows look very comfortable
Service: The service of the young lady is very warm and polite
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Response from Property: ❤乳膠床墊+帶來舒適睡眠❤尊敬的賓客:您好!感謝您對暮山映·度假別院的大力支持,您的滿意就是酒店前進的動力,無需贅言,常來就好咯!祝:工作順利,天天好心情O(∩_∩)O~
Since I didn't know much about this place, I booked this hotel. I had some altitude sickness at the time, so I didn't feel like taking photos in the hotel. The front desk had travel guides, various altitude sickness medicines, and free disposable supplies. The front desk had everything that could be done, which was very convenient for girls. The front desk was on call 24 hours a day
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Response from Property: ❤乳膠床墊+帶來舒適睡眠❤尊敬的賓客:您好!感謝您對暮山映·度假別院的大力支持,您的滿意就是酒店前進的動力,無需贅言,常來就好咯!祝:工作順利,天天好心情O(∩_∩)O~
Guest User
Panorama Smart Room (2 Beds)
Stayed in Jan 2025
Solo travelers
6 review
5.0/5
Outstanding
Posted on Feb 13, 2025
This time I came to Siguniang Mountain, and I had a really good experience staying in this hotel. It was already late when I arrived at the hotel, and the bumpy road made me feel very uncomfortable. But as soon as I entered the hotel, I felt warm, and the front desk lady enthusiastically brought me a cup of hot tea. It made me slowly calm down. The hotel's service is really considerate, completely beyond expectations, and must be praised. The hotel's bedding is very comfortable, and the pillows are prepared in two types, soft and hard, which is really considerate!
Original TextTranslated by Google
Response from Property: ❤乳膠床墊+帶來舒適睡眠❤尊敬的賓客:您好!感謝您對暮山映·度假別院的大力支持,您的滿意就是酒店前進的動力,無需贅言,常來就好咯!祝:工作順利,天天好心情O(∩_∩)O~
I am very satisfied with this accommodation experience. I am impressed by the location, facilities, dining services, cleanliness and value for money of this hotel. I believe this hotel will be an ideal choice for your next accommodation trip. I hope my evaluation can provide you with some reference when choosing a hotel to stay in.
Original TextTranslated by Google
Response from Property: ❤一次性洗漱用品❤感謝好評和認可,我始終堅信,認真去做一件事,必然會有迴響,一直在思考如何能讓信任我、信任我家的客人能有更好的體驗,我現在更有信心為大家提供更好的服務了,歡迎親下次再來!
Guest User
Mu Shan Ying Xue Xia Yu Room (Latex Pillow)
Stayed in Jan 2025
Travel with friends
5 review
5.0/5
Outstanding
Posted on Feb 3, 2025
I went to Siguniang Mountain with my bestie. We visited many scenic spots. We stayed at Mushan Yingxue Hotel along the way. It is a chain hotel with guaranteed quality and service.
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6/7
Response from Property: ❤一次性洗漱用品❤感謝好評和認可,我始終堅信,認真去做一件事,必然會有迴響,一直在思考如何能讓信任我、信任我家的客人能有更好的體驗,我現在更有信心為大家提供更好的服務了,歡迎親下次再來!
Guest User
Mu Shan Ying Xue Xia Yu Room (Latex Pillow)
Stayed in Jan 2025
Travel with friends
5 review
5.0/5
Outstanding
Posted on Feb 3, 2025
It's really great! As soon as you enter the room, it is clean, tidy and warmly decorated. The bedding is soft and comfortable, which makes you sleep well all night. The service staff is friendly and enthusiastic, and they are always responsive. The hotel's breakfast is rich and varied and delicious. The facilities are also complete, whether it is the shower equipment or the electrical appliances in the room, they all work well. Every moment of living here is very pleasant, and I will choose it next time.
Original TextTranslated by Google
6/8
Guest User
Mu Shan Ying Xue Xia Yu Room (Latex Pillow)
Stayed in Jan 2025
Other
4 review
5.0/5
Outstanding
Posted on Feb 3, 2025
I decided to go to Siguniang Mountain on the spur of the moment and booked this hotel online. I looked around for a long time before choosing it. I was not disappointed when I arrived. I was very satisfied with the hotel's sanitation services. The price was right. It had full floor-to-ceiling windows, and there was breakfast and ******* clothing experience.
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6/9
Guest User
Mu Shan Ying Xue Xia Yu Room (Latex Pillow)
Stayed in Jan 2025
Other
3 review
5.0/5
Outstanding
Posted on Feb 3, 2025
The weather is great with blue sky and white clouds. Aba Prefecture is full of beautiful scenery. The most beautiful scenery is on the road. I also saw sea buckthorn and herds of cattle and sheep. It was so comfortable.
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6/9
Guest User
Mu Shan Ying Xue Xia Yu Room (Latex Pillow)
Stayed in Jan 2025
Other
5 review
5.0/5
Outstanding
Posted on Feb 3, 2025
After comparing many hotels, I chose this one. The location of the hotel is OK and easy to find. We arrived at the hotel in the afternoon. The store recommended us to go to Jiajin Mountain Pass. The scenery is super beautiful and there is a lot of snow.
The moment I stepped into the Siguniang Mountain Mushan Yingxue Hotel, it was as if I had stepped into a quiet place favored by time.
The exterior of the hotel cleverly integrates the local ******* architectural style, and the rustic combination of floor-to-ceiling windows and wood complements the magnificent snow-capped mountain background of Siguniang Mountain. Entering the hotel front desk, warm lights poured down, and the white Christmas tree instantly created a strong snow-capped mountain mood, making people feel the profound cultural heritage of this land.
The front desk staff had a sincere smile on their faces, and the check-in procedures were fast and efficient. They also enthusiastically introduced the hotel's facilities and surrounding attractions to me. Following the instructions to the room and opening the door, the scenery in front of me made people hold their breath. The huge floor-to-ceiling windows brought the magnificent mountain scenery of Siguniang Mountain into the room without reservation. The continuous snow-capped mountains shone with holy brilliance under the sun, as if they were within reach.
The interior of the room is decorated simply but stylishly. The wooden furniture exudes a faint fragrance, and the soft bed is matched with high-quality bedding, making people want to fall into it immediately. The bathroom is separated into wet and dry areas, and the toiletries are of high quality. The hotel's attentiveness is fully reflected in the details.
After putting down the luggage, I can't wait to come to the hotel's viewing terrace. There are comfortable lounge chairs here. Order a cup of hot tea and quietly enjoy the beautiful time facing the snow-capped mountains. The breeze blows gently, bringing the fresh breath of the mountains, mixed with the faint smell of snow. In the distance, the clouds and mist are lingering in the mountains. Siguniang Mountain is like a shy girl, looming in the clouds and mist. Every moment of the scenery is like a beautiful painting.
Staying at Siguniang Mountain Hotel is not only an accommodation experience, but also a wonderful journey to get in close contact with nature and feel the charm of national culture. Here, time seems to slow down, allowing people to indulge in the tranquility and beauty surrounded by snow-capped mountains.
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Response from Property: ❤Super hot floor heating + free oxygen cylinder❤ Dear guest; Hello! Thank you for falling in love at first sight with Mushanying Holiday Villa! Beautiful time, who's eyes will be inadvertently encountered, boating in the words, this time I met you unexpectedly, thank you for this fate, we will cherish it and look forward to seeing you next time! Wish: well