Kenzi Basma Reviews

Response from Property: Dear guest, thank you for taking the time to share your stay. We are pleased to learn that you were satisfied with the room's climate control system. Each room is equipped with an independent air conditioning unit, allowing you to adjust the room temperature to your preference and ensure a comfortable stay. We sincerely invite you to experience our unique Moroccan cuisine. Our BLOOM restaurant offers a wide variety of international and local specialties. We look forward to serving you again. Best wishes, Soufiane LOUHAMANE, Directeur Général

Response from Property: Dear guest! Thank you for choosing our hotel and leaving feedback! We are pleased to learn that you are satisfied with the cleanliness of our hotel. This reflects the efforts of our team to continuously provide guests with a clean and comfortable environment. However, we noticed that you mentioned the problem with the room facilities and services, especially the drinking water provided only on the first day of stay. Please accept our sincerest apologies if this has caused you any inconvenience. We will report it to the relevant department so that we can evaluate and improve our room service standards. Nevertheless, please rest assured that Kenzi Basma Hotel is always committed to providing a high-quality accommodation experience for every guest. We are also sorry that the hotel facilities left you with a less than satisfactory impression. We are planning to update and improve the hotel facilities to ensure that all guests can enjoy the comfortable and modern accommodation environment we promised. We sincerely look forward to seeing you again! I wish you a happy life! Soufiane LOUHAMANE Directeur Général

Response from Property: Dear Guest,We are delighted that you enjoyed the location of our hotel and the welcome that we strive to make warm and professional. However, we sincerely regret that some aspects of your room did not live up to your expectations. We take good note of your remarks regarding the smell in the bathroom and the condition of the equipment. We are aware that the comfort of our guests is essential and we assure you that measures are underway to improve these points. In addition, please be aware that the replacement of the carpets is already planned in our renovation program. We hope that you were able to enjoy the many attractions of Casablanca, including the proximity to the Hassan II Mosque and the old medina, as well as the shopping and entertainment options around the hotel. We look forward to seeing you again for a completely successful stay this time, Soufiane LOUHAMANE General Manager

Response from Property: Hello. Thank you for visiting our hotel. We are very happy to hear that you enjoyed your stay at Kenzi Basma Hotel. We are very happy that you appreciated the condition of our rooms, the friendly service of our staff, the good location of the hotel and the delicious breakfast. Our hotel is located in the heart of Casablanca, close to the Medina and has 114 rooms and suites. We also serve a rich breakfast buffet every morning at the BLOOM restaurant. Thank you for your valuable feedback. We hope you had a comfortable stay in Casablanca. We hope to see you again next time. Thank you. Soufiane LOUHAMANE Directeur Général

Response from Property: Dear Guest!We are pleased that you appreciated the value for money of our hotel, as well as the parking available for guests' convenience. At Kenzi Basma Hotel we strive to provide high quality services to ensure that every aspect of your stay is enjoyable.We hope to see you again. All the best,Soufiane LOUHAMANE Directeur Général

Response from Property: Dear guest, thank you for choosing our hotel, it is a great pleasure to serve you! We are glad that you had such a great experience at Kenzi Basma Hotel. We are very happy that you appreciated the convenient location of our hotel and the lively surroundings, which really provide our guests with a great opportunity to experience the real life of Casablanca. Soufiane LOUHAMANE Directeur Général

Response from Property: Dear Nader, Thank you very much for your kind appreciation of our establishment. We are delighted that you had a pleasant time with us and particularly appreciated the professionalism and kindness of our team to whom we pass on your compliment. Your satisfaction is our greatest reward. Looking forward to seeing you again, Soufiane LOUHAMANE General Manager

Response from Property: Dear Artem! Thank you for your review of the hotel. We are glad to hear that you were satisfied with the choice of our hotel. We are always glad to have your visit! With best wishes, Soufiane LOUHAMANE Directeur Général