Intercontinental Hotel & Resorts Hotels in Xiamen

## Service The superficial service was acceptable, but when issues arose, they failed to address them from a guest's perspective. There was nothing particularly noteworthy. However, the Chinese restaurant's dinner service was a major letdown; it couldn't keep up, with clear signs of undertraining, likely a result of cost-cutting. ## Cleanliness Initially, the upgraded room we were assigned had a very strong, pungent toilet odor. However, the room change was handled very promptly. ## Facilities The bathroom and shower doors were adjusted too tightly, causing them to slam shut with a jarring noise. On our first night, guests upstairs repeatedly slammed their doors for about twenty minutes past 11 PM. The noise was perfectly audible in our room. Fortunately, our child was already asleep; otherwise, they wouldn't have been able to sleep at all. This might also be related to guests' habits, as they likely didn't realize it would disturb others on adjacent floors. Overall, from checking in on the first night until bedtime, our initial positive impression of the hotel was significantly marred.