Yansu Hotel (Xiamen Wuyuanwan Branch) Reviews

Response from Property: 狗狗很可愛，很有人性，很感謝你選擇我們酒店，給你帶來一系列的不好的體驗感我深感抱歉，入住期間酒店人員也是有多次溝通的，遇春節高峯期缺人手，移動網絡師傅休假衹能等白天值班人員上門處理，但是也很快次日上午就處理好了，您的小狗狗很乖獨自在看電視。你預訂的特惠大床確實還在改進中，遇春節房源緊張也不好調整，好在調一間海景房房間小一點但是很温馨，燈管壞了，您離店後水電工休假回來立馬維修好了。感謝你的理解，期待你下一次來不一樣的體驗，硬件待改進，服務來湊，願你不留遺憾！

Response from Property: 尊敬的客户您好！很感謝你的信任與支持，我們酒店全體員工都會再接再厲的做的更好，期待您的下次光臨😊

Response from Property: Thank you so much for the five-star review. I'm glad to hear that our service was good for your business trip. I hope your trip was successful and you had a great time.

Response from Property: thank you！

Response from Property: Thank you very much for your praise, we will continue to work hard to refuel, welcome to visit next time!

Response from Property: 尊敬的貴賓：你好！您的支持與信任就是對我們酒店最大的動力，牛馬們會更加努力工作，做得更好，期待您的下次光臨！夏天來啦有機會到附近遊艇滙玩海上項目帆船、遊艇、沖浪等等。。。

Response from Property: Dear guests: I'm really sorry to bring you a bad experience. We are an apartment-style hotel and can rent long-term, short-term or daily rentals. However, we have complete facilities. One guest and one change meet the standard of the hotel. The rooms The space is also large, with a construction area of ​​52 square meters. Our engineering department inspected the shower head failure you mentioned after leaving the store. It was because some customers had used the floorboards for a long time to break the screw and loosen it. We immediately replaced the shower head with a new one after leaving the store. As for how the previous customer used it, you can only Think about it. We hope that guests can contact the hotel front desk as soon as possible if they have any problems during their stay, and they will be dealt with immediately. We do not want guests to have a bad experience all day long. We are sorry again! Good luck to you.

Response from Property: 人都是喜歡被讚美的，感謝您對我們的肯定，我們會一直以熱情飽滿的狀態去迎接每一位客人，每一次遇見都會有不一樣的感動，可能是一句讚美，或者是一句謝謝。我們會做的更好，歡迎您下次光臨。

Response from Property: Dear guests: Hello! First of all, I sincerely apologize for the unpleasant experience you had during your stay. We take your feedback very seriously and understand that this must have caused you any inconvenience. Regarding the issue of "inconsistency between picture and text" you mentioned, let me explain it to you here. The images we use on our OTA platforms are carefully taken and selected to showcase the hotel at its best. However, since the layout of the hotel room may be adjusted according to the season, theme or maintenance, or due to factors such as shooting angle and light, there may be certain differences between the actual room and the picture. This is by no means our intention to mislead you, but is due to the complexity of the actual situation. We are fully aware of the inconvenience this has caused you, and we once again express our sincere apologies for this. We have taken note of your feedback and will immediately check and adjust the hotel room to ensure that subsequent guests can get a stay experience consistent with the pictures. If you have any other needs or suggestions, please feel free to let us know and we will do our best to solve them for you. Thank you again for your understanding and support. We look forward to having the opportunity to serve you again and bring you a better stay experience.

Response from Property: 感謝賓客的好評，你的滿意是我們酒店人最大的動力！室內實用面積達35平左右，一家4口住都沒問題的，特別是海景房視野開闊，無遮攔看窗外的海景，如果想體驗海上娛樂也是隨時可諮詢酒店前台預約的哦！絕對讓你在海上流連忘返回味無窮哈哈哈。

Response from Property: Hello, distinguished guests! I'm glad you took the time to give me your valuable feedback. The price of the special king bed you ordered is affordable, already lower than the cost price. Our hotel is located in the Wuyuan Bay sea view area. The indoor space is large and well-equipped. The scenery outside is great. Yes, by Yacht Club. The hotel is indeed outdated after being established for many years, but the hygiene is still in place. The corridors were just replaced not long ago and are gradually being improved. The price may be increased after the improvement. We hope you can witness the improvement with us, so that you can have a more secure and better experience during your stay. I wish you happiness😁

Response from Property: Thanks to the guests for their five-star reviews, the Xiamen Culture and Tourism Bureau has done a great job this year. There are concerts one after another, and Xiang'an District has become a beautiful luggage landscape. The hotel is less than 5 kilometers away from the sports center and is close to the sea. The transportation is convenient. It is the best choice for fans. Friendly reminder, please book in advance to avoid not being able to get a room!

Response from Property: Dear guest, we are deeply sorry for your unpleasant experience at Iwajuku Hotel. We value your feedback and are committed to taking action to improve our service. We understand that you are not satisfied with the cleanliness of the hotel, which may be due to negligence or mistakes in individual cases. We assure you that this does not represent our standard approach to hygiene issues. We have taken the following immediate steps to address your concerns: The rooms involved have been thoroughly cleaned and disinfected. Strengthen staff training and conduct regular health inspections to ensure that all guest rooms strictly meet health standards. We sincerely invite you to visit Hotel Iwajuku again so that you can see the improvements we have made. We promise to provide you with a more comfortable and hygienic accommodation environment.

Response from Property: 尊敬的貴賓您好！很抱歉給您帶來這麼不好的體驗，入住期間正處於五一高峯期，我想所有服務同行房價都有所上調，上調也是在合法合理的範圍內，價格是根據行規標準而定的。您提到的前台小，酒店的主要精力都放在客房打造客房的舒適度，入住期間有任何問題都可以第一時間聯繫前台，我們定會及時解決處理好的。酒店就處於五緣灣海景區域，出門就到遊艇滙海邊玩耍，海上運動項目也是不計其數，出門交通也方便，打個滴隨傳隨到。祝君好運😊