Yansu Hotel (Xiamen Wuyuanwan Branch) Guest Reviews
8.4/10
603 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.5
Amenities8.2
Service8.6
Cleanliness8.4
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All reviews(603)
Positive reviews(548)
Reviews with photos/video(201)
Nice sea view(86)
Convenient location(60)
Classy environment(58)
Friendly front desk staff(46)
Large rooms(39)
Perfect for business trips(20)
Close to airport(12)
Strange smell in room(9)
Negative reviews(55)
BaiMaWangzi
Discount Double Room
Stayed in Dec 2024
Solo travelers
14 review
6.0/10
Posted on Feb 5, 2025
I traveled to Xiamen during the Chinese spring service with my dog and took a day trip to Kinmen Island, Taiwan, just off the coast.
This hotel was in fact an apartment building with several management companies renting out rooms on various floors. Overall the building was in a horrendous state of disrepair.
Initially, the front desk tried to put me into a room on the sixth floor which looked like a scene from a horror movie... Stains on floor, walls, dirt and garbage everywhere....I asked if this is the same room I booked and another female staff member moved me to the 9 th floor which was at least clean and updated, in the hall. The room was ok, and bed comfortable, but I've never stayed in a hotel that put sheets directly on the mattress without a minimal pad between... Luckily no bed bugs.
The room had 3 out of 8 working lightbulbs so it was very dark. The heater didn't warm up the room even at max level running all day.
Everything was old and dingy... Nothing like the photos
I had no TV or Internet service the first day until I asked for it to be repaired.
Overall, no maintenance is the problem.. But at least the woman at the front desk was helpful and kind
That only real redeeming quality of the room was the view... But the window was so dirty, it was mostly obscured.
6/16
Response from Property: 狗狗很可愛,很有人性,很感謝你選擇我們酒店,給你帶來一系列的不好的體驗感我深感抱歉,入住期間酒店人員也是有多次溝通的,遇春節高峯期缺人手,移動網絡師傅休假衹能等白天值班人員上門處理,但是也很快次日上午就處理好了,您的小狗狗很乖獨自在看電視。你預訂的特惠大床確實還在改進中,遇春節房源緊張也不好調整,好在調一間海景房房間小一點但是很温馨,燈管壞了,您離店後水電工休假回來立馬維修好了。感謝你的理解,期待你下一次來不一樣的體驗,硬件待改進,服務來湊,願你不留遺憾!
중국 출장인
Discount Double Room
Stayed in Jan 2025
Business travelers
35 review
10.0/10
Outstanding
Posted on Feb 18, 2025
Good for business trip!!
Response from Property: Thank you so much for the five-star review. I'm glad to hear that our service was good for your business trip. I hope your trip was successful and you had a great time.
JEFFREY RICHARD
Discount Double Room
Stayed in Jan 2024
Business travelers
14 review
10.0/10
Outstanding
Posted on Feb 29, 2024
Very convenient location. Front Desk worker was courteous and helpful
Response from Property: thank you!
Guest User
Boutique Room (2 Beds) (Special Promotion)
Stayed in Jun 2023
Business travelers
13 review
10.0/10
Outstanding
Posted on Jul 19, 2023
Good hotel. Nice to live. Good ambience. Neat toilet. Good in all
Response from Property: Thank you very much for your praise, we will continue to work hard to refuel, welcome to visit next time!
A.M.K
Boutique Double Room
Stayed in May 2022
Business travelers
87 review
8.5/10
Very Good
Posted on Jun 25, 2022
Clean and good hotel . Big Rooms
Response from Property: Hello, thank you for your approval.Our hotel will make persistent efforts to make it more perfect.You are welcome to bring your friends on vacation next time,and welcome to Yansu Hotel.
Terryscofield
Discount Double Room
Stayed in Oct 2024
Other
8 review
4.7/10
Posted on Dec 14, 2024
The layout of the apartment is weird and the sprinkler head is leaking. I can’t imagine what the last person used it for. . .
Original TextTranslated by Google
Response from Property: Dear guests: I'm really sorry to bring you a bad experience. We are an apartment-style hotel and can rent long-term, short-term or daily rentals. However, we have complete facilities. One guest and one change meet the standard of the hotel. The rooms The space is also large, with a construction area of 52 square meters. Our engineering department inspected the shower head failure you mentioned after leaving the store. It was because some customers had used the floorboards for a long time to break the screw and loosen it. We immediately replaced the shower head with a new one after leaving the store. As for how the previous customer used it, you can only Think about it. We hope that guests can contact the hotel front desk as soon as possible if they have any problems during their stay, and they will be dealt with immediately. We do not want guests to have a bad experience all day long. We are sorry again! Good luck to you.
Jiangfeng666
Discount Double Room
Stayed in Jun 2024
Other
4 review
2.0/10
Posted on Jul 30, 2024
The decoration of the room is very old, the entrance and bathroom are quite shabby, the air conditioner makes a loud sound when turned on, and the room has a musty smell. It cannot be used as a hotel at all!
Original TextTranslated by Google
Response from Property: Hello, distinguished guests! I'm glad you took the time to give me your valuable feedback. The price of the special king bed you ordered is affordable, already lower than the cost price. Our hotel is located in the Wuyuan Bay sea view area. The indoor space is large and well-equipped. The scenery outside is great. Yes, by Yacht Club. The hotel is indeed outdated after being established for many years, but the hygiene is still in place. The corridors were just replaced not long ago and are gradually being improved. The price may be increased after the improvement. We hope you can witness the improvement with us, so that you can have a more secure and better experience during your stay. I wish you happiness😁
Guest User
Discount Double Room
Stayed in Oct 2024
Business travelers
1 review
10.0/10
Outstanding
Posted on Nov 27, 2024
The room is very clean, the guy at the front desk is very handsome, and the service attitude is very nice. The hotel is right outside the International Yacht Center, and the surrounding environment is very good
Original TextTranslated by Google
Response from Property: Thanks to the guests for their five-star reviews, the Xiamen Culture and Tourism Bureau has done a great job this year. There are concerts one after another, and Xiang'an District has become a beautiful luggage landscape. The hotel is less than 5 kilometers away from the sports center and is close to the sea. The transportation is convenient. It is the best choice for fans. Friendly reminder, please book in advance to avoid not being able to get a room!
Anonymous User
Discount Double Room
Stayed in Apr 2024
Business travelers
25 review
3.5/10
Posted on May 28, 2024
The room was very dirty. The desktop and bathroom countertop were sticky and there was hair in the sink. There was garbage on the floor. Sometimes the bathroom exhaust made an unusual and terrible sound. The garbage on the floor was not cleaned. Sometimes there was oil smoke coming out of the room. The smell may be due to the fumes from cooking in other rooms, but the service is good, and other matters will be dealt with in a timely manner
Original TextTranslated by Google
Response from Property: Dear guest, we are deeply sorry for your unpleasant experience at Iwajuku Hotel. We value your feedback and are committed to taking action to improve our service. We understand that you are not satisfied with the cleanliness of the hotel, which may be due to negligence or mistakes in individual cases. We assure you that this does not represent our standard approach to hygiene issues. We have taken the following immediate steps to address your concerns: The rooms involved have been thoroughly cleaned and disinfected. Strengthen staff training and conduct regular health inspections to ensure that all guest rooms strictly meet health standards. We sincerely invite you to visit Hotel Iwajuku again so that you can see the improvements we have made. We promise to provide you with a more comfortable and hygienic accommodation environment.
Guest User
Elegant Lake-view Double Room
Stayed in Apr 2024
Solo travelers
1 review
1.7/10
Posted on May 11, 2024
Very bad. It's nothing like the photos. The glass door of the bathroom is cracked. The hygiene is appalling. The service is just to register and open a card, nothing else. 388 is not as good as going to Hanting Rujia! ! ! ! ! !
Original TextTranslated by Google
Response from Property: 尊敬的貴賓您好!很抱歉給您帶來這麼不好的體驗,入住期間正處於五一高峯期,我想所有服務同行房價都有所上調,上調也是在合法合理的範圍內,價格是根據行規標準而定的。您提到的前台小,酒店的主要精力都放在客房打造客房的舒適度,入住期間有任何問題都可以第一時間聯繫前台,我們定會及時解決處理好的。酒店就處於五緣灣海景區域,出門就到遊艇滙海邊玩耍,海上運動項目也是不計其數,出門交通也方便,打個滴隨傳隨到。祝君好運😊
Guest User
Discount Double Room
Stayed in Apr 2024
Business travelers
14 review
8.5/10
Very Good
Posted on May 12, 2024
The hotel is near Wuyuan Bay, with nice views. There are not many public transportation options, but there are still some options for dining.
Original TextTranslated by Google
Response from Property: 尊敬的貴賓您好:非常感謝您的寶貴意見和對酒店的評價。我們很高興您喜歡五緣灣的美景,它確實是我們酒店的一大亮點。對於公共交通的不便,我們深表歉意,我們會考慮將這一情況反饋給相關部門,並尋求可能的解決方案。同時,我們注意到您提到了餐飲選擇方面的情況,我們酒店早餐與第三方合作的,提供多樣化的餐飲服務,以滿足不同客人的需求。再次感謝您的反饋,我們期待您下次的光臨,並希望屆時能為您提供更加完善的服務。祝您生活愉快!
e01513092
Discount Double Room
Stayed in Apr 2024
Couples
1 review
9.5/10
Amazing
Posted on May 8, 2024
The room is big enough and the view is nice. There is a parking lot, but the underground parking lot is not lit at night, so it is dangerous to walk alone. The furnishings in the room are relatively old, especially the bathroom.
Original TextTranslated by Google
Response from Property: 尊敬的客户:非常感謝您入住我們的酒店並分享您的體驗。我們很高興聽到您認為房間寬敞且景色優美。這正是我們努力為客人提供舒適環境的結果。關於地下停車場晚上照明不足的問題,我們已經注意到了這一點,並計劃儘快改善照明系統,以確保客人在晚上也能安全地使用停車場。我們非常重視您的安全和舒適,對於給您帶來的不便,我們深表歉意。至於房間和衞生間的陳設問題,我們正在計劃進行一次全面的翻新,以提升客房的現代化水平和舒適度。我們希望不久的將來能給您帶來更加滿意的住宿體驗。如果您有任何其他建議或需要幫助,請隨時與我們聯繫。我們期待您的再次光臨,並希望下次能為您提供更加完美的服務。
Guest User
Boutique Room (2 Beds) (Special Promotion)
Stayed in Apr 2024
Travel with friends
13 review
10.0/10
Outstanding
Posted on May 13, 2024
The environment is OK. You can see the sea. It's a bit far from the subway station.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您選擇巖宿酒店,並抽出寶貴時間分享您的住宿體驗。我們注意到您對酒店的交通條件提出了一些意見,對此我們非常重視。首先,我們對於給您帶來的不便表示誠摯的歉意。我們理解便捷的交通對於旅行者來説至關重要。我們酒店位於五緣灣東部靠海,雖然可能不是所有客人的首選地點,但我們一直致力於提供最佳的住宿體驗。乘坐地鐵需要轉一趟公交車,也是很方便的,途經3個公交站。
Anonymous User
Discount Double Room
Stayed in Mar 2024
Solo travelers
38 review
7.0/10
Posted on Apr 18, 2024
The room is relatively large, everything is OK, the location is good, not far from the airport, the surrounding environment is good, eating is also very convenient, the room is relatively large, everything is OK, worthy of the price.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您給予的正面評價,我們很高興您在地裏位置,周邊的優美環境,酒店設施各方面有如此美好的體驗。您的滿意是我們最大的動力。然而,我們注意到您的評分與文字描述之間似乎存在一些不一致,這讓我們感到有些困惑。我們非常重視每一位客人的反饋,並希望能夠提供一致的高質量服務。為了更好地理解您整體的住宿體驗,並對我們的服務進行必要的改進,我們誠摯地請求您能分享更多關於評分決定的細節。我們非常重視您的每一條反饋,並承諾會認真對待。如果您在住宿期間遇到了任何問題,或者有任何未解決的疑慮,請隨時與我們聯繫。我們的團隊隨時準備為您提供幫助,並確保您的問題得到妥善解決。再次感謝您的寶貴時間和反饋。我們期待有機會再次為您服務,並確保您的下一次體驗能夠完全符合您的期望。祝您生活愉快!
Anonymous User
Boutique Room (2 Beds) (Special Promotion)
Stayed in Mar 2024
Solo travelers
1 review
8.0/10
Very Good
Posted on Apr 10, 2024
The overall decoration of the room is good. The decoration of the lobby and corridor is a bit worse, but the price is indeed more favorable
Original TextTranslated by Google
Response from Property: Dear guest,
Thank you very much for choosing Yansu Hotel and leaving your valuable review. We are always committed to providing every guest with a comfortable and pleasant accommodation experience. Your feedback is very important to us, and we are also very happy that you are satisfied with the cleanliness and comfort of the room. We will continue to maintain and update the rooms regularly to ensure that every guest can enjoy the best accommodation environment.