Baina S Hotel (SM Plaza Xiamen Gaoqi Airport Branch)

Baina S Hotel (SM Plaza Xiamen Gaoqi Airport Branch) Reviews

Baina S Hotel (SM Plaza Xiamen Gaoqi Airport Branch)

No.902-906 Yuanshan South Road, Huli District, Xiamen, Fujian, ChinaSee Hotel Details
Baina S Hotel (SM Plaza Xiamen Gaoqi Airport Branch)
Baina S Hotel (SM Plaza Xiamen Gaoqi Airport Branch)Baina S Hotel (SM Plaza Xiamen Gaoqi Airport Branch)Baina S Hotel (SM Plaza Xiamen Gaoqi Airport Branch)
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Guest Reviews

9.6/10
Excellent
1984 review
Verified reviews
Location9.6
Amenities9.6
Service9.6
Cleanliness9.7
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All reviews(1984)
Positive reviews(1906)
Reviews with photos/video(271)
Delicious breakfast(28)
Classy environment(23)
Friendly front desk staff(21)
Large rooms(20)
Perfect for business trips(13)
Easy to get around(13)
Good sound insulation(8)
Close to airport(4)
Negative reviews(78)
Guest User
Superior 2-bed Room
Stayed in Jun 2025
Traveling with friends
2 review
10/10
Outstanding
Posted on Jul 28, 2025
The overall decoration style is very new. It is also very close to Xiamen's largest SM Plaza, Songbai Community, etc. It is very convenient to eat and order takeout. The breakfast variety is quite rich. Recommended to stay
Original TextTranslated by Google
Response from Property: [❣️Near SM Plaza, free parking, self-service laundry, robot delivery❣️] Xiaobai is extremely honored and happy to see your satisfactory evaluation of our service! Your recognition is our greatest motivation and the source of our continuous progress. We have always been committed to providing you with the most intimate and professional service, striving to make you feel warmth and care in every experience. Your praise is not only an affirmation of our work, but also the best reward for the efforts of every member of our team. We will cherish this trust and continue to strive to improve the quality of our service, constantly innovate and improve, so that you can reap more surprises and satisfaction with every visit in the future. Gratitude is in our hearts and service is in our actions. If you have any new needs or suggestions, please feel free to let us know. We look forward to bringing you a more perfect experience. Thank you again for your support and love!
HenanliuyifeiSS
Business Queen Room
Stayed in Jun 2025
Traveling with friends
11 review
10/10
Outstanding
Posted on Jul 23, 2025
A truly wonderful experience. The manager was also very friendly and guided us throughout the entire tour. It was perfect! 😍 Thumbs up! Facilities: Excellent Cleanliness: Excellent Environment: Excellent Service: Excellent
Original TextTranslated by Google
Response from Property: [❣️Near SM Plaza, free parking, self-service laundry, robot delivery❣️] We're delighted that you're satisfied with our hotel's location and surroundings! We believe that convenient transportation and a pleasant environment add to your travels. Located in the heart of Xiamen, the hotel is near SM Plaza, a 10-minute drive from the Tangbian subway station, and a 50-meter walk to Gaoqi Airport via bus. With a wealth of dining options nearby, we offer guests the perfect balance of convenience and relaxation. We're deeply grateful for your recognition! We look forward to seeing you again, wishing you peace, happiness, and success.
Guest User
Superior Queen Room
Stayed in Jun 2025
Other
2 review
3.0/10
Posted on Jul 21, 2025
I booked this hotel based on the good reviews. I didn't expect that the sofa was covered with hair after I checked in. The bathroom was also broken and dirty. I couldn't watch TV and there was no signal. Overall, the experience was not good. I don't recommend staying here.
Original TextTranslated by Google
Response from Property: Dear guest, we are deeply sorry that we were unable to provide you with a comfortable stay. Hygiene is our most important basic service. We immediately contacted the housekeeping department to thoroughly investigate the issue you reported, and they did not find it as you described. Furthermore, your pictures are not our bathroom, and the same goes for the TV; there was no such issue. There was no signal. As for the hair issue, you commented after your stay. If you really found it as you described, there is no reason not to contact the front desk to address it, but to leave a comment here and offer suggestions. I hope you will take this seriously. If there was a problem with your stay, you should first contact the front desk to explain the reason. We will definitely take your issue seriously and make adjustments immediately. Furthermore, the sofa is not our color. If you didn't complain about it in the comments section afterwards and then leave a follow-up comment, it's obvious there's something else going on. I just want to say, don't leave malicious comments. I can't imagine that the market is really disrupted now, and the rhythm is messed up. It's sad. In short, if you are willing to choose us again, we will upgrade your room type or arrange for someone to follow up on your needs. We look forward to regaining your trust with our actions.
Guest User
Business Queen Room
Stayed in Jun 2025
Traveling with friends
63 review
10/10
Outstanding
Posted on Jul 6, 2025
This hotel has great service, free room upgrades, good hygiene, and convenient surrounding areas. I recommend everyone to stay here.
Original TextTranslated by Google
Response from Property: 【❣️Near SM Plaza, free parking, self-service laundry, robot delivery❣️】A heart-warming encounter, warm companionship, grateful for the encounter, thank you for choosing Xiaobai and taking the time to share your stay experience! We are honored to know that you are satisfied with the sanitary environment of the hotel. Maintaining cleanliness and hygiene is our basic commitment to our guests. Your recognition is not only the greatest encouragement for our work, but also the driving force for the team's continuous improvement. We will continue to strictly implement high-standard cleaning processes to ensure that every guest can enjoy a safe and comfortable stay environment. Beautiful and warm things are deep in memory. I hope Xiaobai will be the eternal warmth in your memory. Remember to go home and visit Xiaobai often,
Guest User
Business Queen Room
Stayed in May 2025
Other
29 review
10/10
Outstanding
Posted on Jun 12, 2025
It was a relatively satisfactory stay. There was freshly ground coffee in the lobby and it was available at any time. The front desk was also very polite and friendly. They upgraded it for free, which was cost-effective.
Original TextTranslated by Google
Response from Property: 【❣️Near SM Plaza, free parking, self-service laundry, robot delivery❣️】We are glad that you are satisfied with the hotel's location and surrounding environment! We have always believed that convenient transportation and pleasant environment can add more comfort to the journey. The hotel is located in the center of Xiamen, close to SM Shopping Plaza, about 10 minutes' drive from Tangbian Metro Station, and 50 meters away from Gaoqi Airport by bus. There are abundant restaurants around, and the food is overwhelming, providing guests with the dual experience of "convenient travel" and "rest and relaxation". We are very pleased with your recognition! Looking forward to meeting you again, wishing you peace and happiness, and everything goes well~
Anonymous User
Business Queen Room
Stayed in May 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Jun 4, 2025
It used to be called Outer Island City Hotel. It has been renamed and upgraded. The TV seems to be bigger. The front desk service is also warmer. This price is very cost-effective! I will recommend it to my friends!
Original TextTranslated by Google
Response from Property: 【❣️Near SM Plaza, free parking, self-service laundry, robot delivery❣️】We are glad that you are satisfied with the hotel's location and surrounding environment! We have always believed that convenient transportation and pleasant environment can add more comfort to the journey. The hotel is located in the center of Xiamen, close to SM Shopping Plaza, about 10 minutes' drive from Tangbian Metro Station, and 50 meters away from Gaoqi Airport by bus. There are abundant restaurants around, and the food is overwhelming, providing guests with the dual experience of "convenient travel" and "rest and relaxation". We are very pleased with your recognition! Looking forward to meeting you again, wishing you peace and happiness, and everything goes well~
Guest User
Elegant Room
Stayed in Apr 2025
Traveling with friends
2 review
10/10
Outstanding
Posted on May 31, 2025
The room is large and has a small refrigerator. The lighting is smart. It's very fast to take a taxi when going out. It takes only seven or eight minutes to get to the landmark SM Phase 1 by taxi. The security is very good and the front desk is responsible.
Original TextTranslated by Google
Response from Property: 【❣️Near SM Plaza, free parking, self-service laundry, robot delivery❣️】Xiao Bai feels extremely honored and happy to see your satisfactory evaluation of our service! Your recognition is our greatest motivation and the source of our continuous progress. We have always been committed to providing you with the most intimate and professional services, and strive to make you feel warmth and care in every experience. Your praise is not only an affirmation of our work, but also the best reward for the efforts of every member of our team. We will cherish this trust, continue to work hard to improve the quality of service, continue to innovate and improve, so that you can gain more surprises and satisfaction in every visit in the future. Grateful in heart and serving in action, if you have any new needs or suggestions, please feel free to let us know, we look forward to bringing you a more perfect experience. Thank you again for your support and love!
Guest User
Superior Queen Room
Stayed in May 2025
Traveling with friends
5 review
10/10
Outstanding
Posted on Jun 29, 2025
The room was very clean and the overall experience was great!
Original TextTranslated by Google
Response from Property: 【❣️Near SM Plaza, free parking, self-service laundry, robot delivery❣️】A heart-warming encounter, warm companionship, grateful for the encounter, thank you for choosing Xiaobai and taking the time to share your stay experience! We are honored to know that you are satisfied with the sanitary environment of the hotel. Maintaining cleanliness and hygiene is our basic commitment to our guests. Your recognition is not only the greatest encouragement for our work, but also the driving force for the team's continuous improvement. We will continue to strictly implement high-standard cleaning processes to ensure that every guest can enjoy a safe and comfortable stay environment. Beautiful and warm things are deep in memory. I hope Xiaobai will be the eternal warmth in your memory. Remember to go home and visit Xiaobai often,
Guest User
Business Queen Room
Stayed in May 2025
Business traveler
12 review
10/10
Outstanding
Posted on Jun 17, 2025
This stay was a pleasant surprise. The hotel is in a great location, with good food and shopping nearby. The front desk service was enthusiastic and they even upgraded my room for free. The room was spacious, bright and clean, the bedding was soft and comfortable, the breakfast was quite rich, and there was free parking. It was a very satisfying experience. I will stay at this hotel again next time I go.
Original TextTranslated by Google
Response from Property: 【❣️Near SM Plaza, free parking, self-service laundry, robot delivery❣️】We are glad that you are satisfied with the hotel's location and surrounding environment! We have always believed that convenient transportation and pleasant environment can add more comfort to the journey. The hotel is located in the center of Xiamen, close to SM Shopping Plaza, about 10 minutes' drive from Tangbian Metro Station, and 50 meters away from Gaoqi Airport by bus. There are abundant restaurants around, and the food is overwhelming, providing guests with the dual experience of "convenient travel" and "rest and relaxation". We are very pleased with your recognition! Looking forward to meeting you again, wishing you peace and happiness, and everything goes well~
Xianyuzhishijuan
Business Queen Room
Stayed in May 2025
Traveling with friends
2 review
9.5/10
Amazing
Posted on Jun 17, 2025
The room is nice, it has been renovated, the facilities are complete and new, the service is very warm, I give it a thumbs up Lobby self-service beverage area: coffee, juice
Original TextTranslated by Google
Response from Property: 【❣️Near SM Plaza, free parking, self-service laundry, robot delivery❣️】Giving roses to others leaves a lingering fragrance on your hands. No amount of compliments can compare to your sincere evaluation of Xiaobai. Xiaobai is willing to make 200% efforts just for your 100% satisfaction. Xiaobai is equipped with modern facilities, which can intelligently control lights and curtains. It is powered on upon check-in without inserting a card to get electricity. The panoramic window overlooks the beautiful scenery outside the window. The room is spacious and bright, and the bathroom is separated into dry and wet areas. Free high-speed WIFI is also provided to meet the needs of different guests. When you are away from home, you will inevitably feel a sense of travel. All of Xiaobai's services and care are for you to feel the warmth of home in a foreign land. Xiaobai will continue to work hard and look forward to meeting you again. May everything be safe and sound for you~~~
Guest User
Business Queen Room
Stayed in May 2025
Couple
3 review
10/10
Outstanding
Posted on Jun 16, 2025
The room is clean and comfortable, with self-service drinks, free parking, and cleaning every day
Original TextTranslated by Google
Response from Property: 【❣️Near SM Plaza, free parking, self-service laundry, robot delivery❣️】A heart-warming encounter, warm companionship, grateful for the encounter, thank you for choosing Xiaobai and taking the time to share your stay experience! We are honored to know that you are satisfied with the sanitary environment of the hotel. Maintaining cleanliness and hygiene is our basic commitment to our guests. Your recognition is not only the greatest encouragement for our work, but also the driving force for the team's continuous improvement. We will continue to strictly implement high-standard cleaning processes to ensure that every guest can enjoy a safe and comfortable stay environment. Beautiful and warm things are deep in memory. I hope Xiaobai will be the eternal warmth in your memory. Remember to go home and visit Xiaobai often,
Guest User
Superior Queen Room
Stayed in Apr 2025
Solo traveler
4 review
7.2/10
Posted on May 31, 2025
Overall good accommodation
Original TextTranslated by Google
Response from Property: 【❣️Near SM Plaza, free parking, self-service laundry, robot delivery❣️】Thank you for your evaluation. I feel disappointed that I didn't get your full five-star praise. If it is convenient for you, you can contact Xiaobai. We are very happy to listen to your detailed suggestions and make further improvements accordingly. Continuously improving service quality is also our unremitting pursuit. Xiaobai strives to continuously create pleasant and unforgettable experiences for customers. I sincerely look forward to your next visit to witness Xiaobai's progress. I wish you a happy life~~
Huochexiaozi
Business Queen Room
Stayed in Jul 2025
Business traveler
257 review
10/10
Outstanding
Posted on Aug 18, 2025
早餐種類還比較豐富,開到10點,可以不用急着去吃早飯。在餐廳掉了房卡,回去找的時候餐廳的阿姨彎腰幫我從地上撿起來,細節體現服務用心。大堂有免費飲品和沙發,可以休息。前一天出了一點小狀況,店長小哥親自出來解決,能感受得到“以客為尊”的滿滿誠意。
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Response from Property: 【❣近SM廣場、免費停車、自助洗衣房、機器人送物❣】清晨的陽光與熱騰騰的早餐最配,很高興您喜歡我們的早餐服務!更感動於您捕捉到的温暖細節——彎腰拾起的不僅是房卡,更是我們用心服務的温度。大堂的咖啡香與店長的真誠,都是我們想給您的"家"的感覺。願這份暖意伴您下次歸來,我們備好茶點,等您細説旅途故事~
Guest User
Business Queen Room
Stayed in Jul 2025
Business traveler
1 review
10/10
Outstanding
Posted on Aug 2, 2025
這家酒店太讚了!位置絕佳,周邊美食超多。房間乾淨整潔,床品舒服得不想起,隔音也好,睡得超香。前台小姐姐熱情又高效,還貼心推薦了本地玩法。早餐種類豐富,味道也很贊。性價比絕了,下次來還住這!希望大家有機會可以來體驗一下 真的了!!!
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Response from Property: 【❣️近SM廣場、免費停車、自助洗衣房、機器人送物❣️】看到您對我們服務的滿意評價,小柏感到無比的榮幸和開心!您的認可是我們最大的動力,也是我們不斷前行的源泉。一直以來,我們都致力於為您提供最貼心、最專業的服務,努力讓您在每一次的體驗中都能感受到温暖與關懷。您的好評不僅僅是對我們工作的肯定,更是對我們團隊每一位成員努力的最好回報。我們會倍加珍惜這份信任,繼續努力提升服務質量,不斷創新和改進,讓您在未來的每一次光臨中都能收穫更多的驚喜和滿意。感恩於心服務於行,如果您有任何新的需求或建議,也請隨時告訴我們,我們期待着為您帶來更加完美的體驗。再次感謝您的支持與厚愛!
Guest User
Business Queen Room
Stayed in Jun 2025
Couple
6 review
10/10
Outstanding
Posted on Jul 29, 2025
房間裝修比較早,但設施都很好,很多設施都已換新了。因為老婆有潔癖對衞生有些要求,房間床上被褥都很乾凈,床也很舒服。開的第一個房空調不太行,小哥給免費升了房。服務什麼的都很好,酒店位置也離機場很近。很好的入住體驗
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Response from Property: 【❣️近SM廣場、免費停車、自助洗衣房、機器人送物❣️】相遇傾心,温暖相伴,感恩遇見,感謝您選擇小柏並抽出寶貴時間分享您的入住體驗! 得知您對酒店的衞生環境感到滿意,我們深感榮幸。保持清潔與衞生是我們對客人的基本承諾,您的認可不僅是對我們工作的最大鼓勵,更是團隊持續提升的動力。我們將繼續嚴格執行高標準清潔流程,確保每一位客人都能享受到安全、舒適的入住環境。 美好而又温暖的東西在記憶深處,希望小柏會是您記憶裏永恆不變的暖,記得常回家看看小柏哦,