DoubleTree by Hilton San Diego-Mission Valley

DoubleTree by Hilton San Diego-Mission Valley Reviews

DoubleTree by Hilton San Diego-Mission Valley

7450 Hazard Center Drive, San Diego, California, 92108See Hotel Details
DoubleTree by Hilton San Diego-Mission Valley
DoubleTree by Hilton San Diego-Mission ValleyDoubleTree by Hilton San Diego-Mission ValleyDoubleTree by Hilton San Diego-Mission Valley
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1 night

Guest Reviews

8.8/10
Very Good
84 review
Verified reviews
Location9.0
Amenities8.4
Service8.7
Cleanliness8.9
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All reviews(84)
Positive reviews(79)
Reviews with photos/video(19)
Awesome stay(21)
Great service(16)
Great location(12)
Quiet & comfortable(8)
Large rooms(7)
Great value for money(6)
Parking difficult(5)
Convenient for shopping(5)
Negative reviews(5)
Sahak
Two Queen Room
Stayed in Jun 2025
Family
2 review
8.0/10
Very Good
Posted on Jul 8, 2025
They are not giving us refrigerated I tell them room closes to elevator but they give me far away I don’t know its okay
Jennifer Soong
King Room
Stayed in Nov 2024
Couple
3 review
10/10
Outstanding
Posted on Dec 23, 2024
Great location, few trolley stops to the historic Old Town and Downtown, shopping malls surrounding, service is excellent! We will come back !
Le,
Mobility Accessible Two Queen Room with Roll In Shower
Stayed in Apr 2025
Couple
1 review
7.0/10
Posted on Jun 2, 2025
I stayed at this hotel for 2 days, from May 31 to June 1. I booked the hotel three weeks in advance through the “Trip” app, and I successfully paid for it within the app. (I still have the receipt, and the payment record is still in the Trip app.) On the night of May 31, when I checked in, everything went smoothly, and the check-in staff didn’t mention any issues, except that I had to pay a $150 deposit. One day later, Bank of America notified me that $330 had been withdrawn from my bank account by this hotel. I met with the hotel manager in person to ask for the reason, and the manager informed me that my previous payment had not gone through, so I had to pay that amount now. I was truly shocked, and I showed the manager the receipt of the payment I made through the Trip app, but the manager still didn’t accept it and demanded further confirmation from my bank to prove that I had paid for the hotel. Since it was during my check-out process, I didn’t have enough time to retrieve proof from my bank account to demonstrate this, so I temporarily set the issue aside to resolve later. I cannot understand why the hotel staff withdrew money from my personal bank account without my permission and, at the same time, how the Trip app and the hotel coordinated regarding the payment that was already made.
Arcookie
Mobility Accessible King Room with Bathtub
Stayed in Oct 2024
Family
8 review
8.0/10
Very Good
Posted on Nov 26, 2024
Great location, lobby is very pretty. Room is spacious but outdated (upgrade necessary but can’t say anything coz the room price is affordable. Trip.com should let customers know about parking fee ($39/night).
Guest User
Mobility Accessible Two Queen Room with Roll In Shower
Stayed in Apr 2025
Family
1 review
5.5/10
Posted on May 27, 2025
Mixed Experience at DoubleTree Mission Valley - Great Service, Disappointing Pool Facilities I recently stayed at the DoubleTree by Hilton San Diego Mission Valley and had a mixed experience that I feel compelled to share with fellow travelers. Location & Overall Property The location is decent for exploring San Diego, though nothing spectacular. San Diego is a relatively compact city, so you can get around easily from here. The hotel itself is generally clean and well-maintained, which I appreciated. The property has clearly been kept up over the years, and you can tell they put effort into maintaining the common areas. Service & Staff The service was average but pleasant. The staff seemed genuinely nice and welcoming throughout our stay. I have to give special mention to the warm chocolate chip cookies at check-in - they were absolutely delicious and such a nice touch! It's those little details that can really make a difference in your experience. The Pool Situation - Major Disappointment Here's where things went downhill fast. We were really looking forward to using the pool facilities, but what we encountered was pretty disappointing: Outdoor pool: Not heated, which was a real letdown Jacuzzi: Okay at best, but super chlorinated to the point where it was almost uncomfortable Indoor pool: This was the worst part - it smelled strongly of urine and looked awful. I foolishly decided to take a dip anyway but left immediately. The likely culprit? Lots of kids using the pool, including some who probably aren't fully potty trained yet. The pool area really needs attention, especially the indoor facility. For a hotel of this caliber, the pool conditions were unacceptable. Final Thoughts While the hotel has its positives - cleanliness, nice staff, and those amazing cookies - the pool facilities were such a major disappointment that it really impacted our overall experience. If you're not planning to use the pools, this could be a decent choice. But if pool time is important to your stay, you might want to look elsewhere.
Guest User
Two Queen Room High Floor
Stayed in Apr 2025
Traveling with friends
7 review
7.0/10
Posted on May 21, 2025
The facility is old. The location is convenient. And also the housekeep service is extremely satisfying, the cleaner truly spent a lot of time in keeping the house clean.
KIM POH DESMOND
King Room
Stayed in Feb 2025
Business traveler
1 review
5.5/10
Posted on Mar 30, 2025
Finding myself pondering over card billings later that I was not sure what they were and could had explained earlier. All hotels I had stayed, provided free water bottles except this one.
z3phyr
Two Queen Room
Stayed in Apr 2025
Family
8 review
10/10
Outstanding
Posted on May 25, 2025
Very good! Will stay again. Staff and rooms are great as expected. No complaints.
Nihamdee
Mobility Accessible Two Queen Room with Bathtub
Stayed in Jan 2025
Traveling with friends
43 review
10/10
Outstanding
Posted on Feb 23, 2025
Everything is excellent By the way if I was booked via trip.com I always get bad views of hotel I saw the window nothing view hope next time I will see nice view Overall is very good hotel and resealable price but car parking a bit expensive I have to pay more $43 Thank you for soft and comfortable bedding
Guest User
King Room
Stayed in Dec 2024
Couple
1 review
10/10
Outstanding
Posted on Jan 5, 2025
Location was great, very close to mall. Staff was professional, room was very clean as well as hotel in general. Would definitely stay again.
Guest User
King Room
Stayed in Nov 2024
Family
1 review
4.5/10
Posted on Jan 1, 2025
No hot water the first night and the second day morning. The blanket has red stains and the pillow is dirty.
Guest User
Two Queen Room
Stayed in Jun 2025
Family
1 review
10/10
Outstanding
Posted on Jul 11, 2025
room is tiny and we were happy to live in it
Guest User
Two Queen Room
Stayed in Mar 2024
Couple
1 review
5.5/10
Posted on Apr 8, 2024
I’m surprised they don’t charge you to use the elevator! The price of the room doesn’t include parking. I have never heard of such a thing. I found a hair scrunchy on the shampoo bottle and there was one small bar of soap available for us to wash our hands and take a shower. I’m assuming the shower hasn’t been cleaned so I guess no shower today. Very disappointed!
Ashley Nicole Bermea
King Room
Stayed in Mar 2024
Couple
1 review
9.0/10
Great
Posted on Apr 19, 2024
We appreciated that the hotel was clean and quiet even with a conference going on.
MANUEL ANDRES
King Room
Stayed in Apr 2025
Couple
6 review
9.5/10
Amazing
Posted on Jul 13, 2025
Good place for a few days.