Fairmont Hotels in Xiamen

A huge shout-out to Richard from the concierge team! When I was checking in, I was struggling with my super-sized luggage. Richard immediately came over with a smile and offered to help, saying, 'Let me take that for you, it looks like a heavy one!' When he learned I was in town for an exhibition, he thoughtfully prepared a local transport map for me, even highlighting shortcuts to the exhibition hall entrance. Mid-stay, when I needed to borrow an umbrella, he handed me one along with a small note detailing the weather forecast. During check-out, he realized I had forgotten my charger. He quickly ran over with a spare, remarking, 'Wouldn't want you to be without your phone!' He always had 'Don't worry, I've got this' on his lips, and every detail showed his immense thoughtfulness. His professional and enthusiastic service made my trip incredibly warm and pleasant. I can't recommend Richard's fantastic service enough!