Novotel Hotels in Xi'an

Absolutely amazing experience staying at Novotel Xian hotel! From arriving at the hotel we were met at the entrance and our bags were taken to the reception. The women working behind reception were very welcoming, friendly and spoke great English. The hotel smelled very fresh, the room was very large, clean, modern and had lots of amenities. This hotel is excellent even to western standards, and I would expect to pay around £300 a night for this room back in London but here in Xian it was really cheap! Location is also excellent, few minutes walk from the main centre. Honestly I could not recommend this hotel enough!

When visiting Xi'an, I chose Novotel Xi'an SCPG Daming Palace, and my stay this time was absolutely fantastic! The hotel's location is superb; it's just a short walk from Longshouyuan Metro Station, making it incredibly easy to reach all the major attractions by subway. Right downstairs is Impression City Mall, making it super convenient for dining, shopping, and catching a movie – truly a one-stop solution for all your needs. The room was clean and tidy, and the bedding was comfortable, ensuring a peaceful and comfortable stay. The front desk staff were incredibly warm and attentive. Check-in was very quick, and they even thoughtfully recommended fun places to visit nearby. The special local gift from Xi'an they gave me upon check-out was such a thoughtful touch! Next time I visit Xi'an, I'll definitely stay here again!

Came to Xi'an to watch Brother Sheng's concert. The hotel is very close to the Olympic Sports Center, and it takes only ten minutes to walk there. As soon as I came in, I found that it was very attentive. There was a message board for Brother Sheng's concert in the lobby, and peripherals were given away. The songs played were all Chen Chusheng's songs. The service staff was very attentive and had a very good attitude. I called in advance to inquire about the arrival situation. I especially praised the duty manager Lin Zihao, who was enthusiastic and patient, and provided thoughtful service. He upgraded the room and gave me breakfast. I was very satisfied. The only thing was that I asked the staff (a young lady) on the day of check-in whether the takeaway could be delivered to the room, and the staff said yes. But after coming back from the concert on the evening of April 13, I ordered a takeaway and asked the takeaway guy to ask the front desk if he could help deliver it. He was rejected a little fiercely (a male staff member with a bad attitude said ”Let her come down and get it herself”), which was a little uncomfortable, but I didn't want to affect my mood, so I didn't argue too much, because I wouldn't deduct points from the hotel because of individuals. The hotel has complete facilities, good hygiene, clean and tidy, and the bed and pillow are very comfortable. But the TV cannot be projected, and the breakfast is relatively less, which can be further improved. All in all, the check-in process was quite pleasant and I would still choose this hotel next time.

The room was quite spacious, and the air conditioning unit was well-positioned. The shower had excellent water pressure and temperature. The TV only offered basic channels and wasn't a smart TV. The bedding was decent. I didn't have breakfast, so I can't comment on it, but I did inquire, and it costs 50 RMB per person. The hotel is conveniently located near Metro Line 3, just a five-minute walk away. The entrance is a bit set back, with only the sign visible from the main street. Overall, I'd give it 4 stars.