Xi＇an Hotels with Airport pickup service

Location: Great - right behind Exit H Zhonglou metro station, across the road from Luomashi walking street and comfortable 10min walk to Bell Tower, Drum Tower & Muslim Quarter esp if you cut through the eateries to the right after you exit the hotel. Rooms: Lovely, spacious and comfortable. Toilet had a bidet. Huge TV but no English Channel and couldn’t cast shows from our phone. No view. We also had problems with the smell of smoke. The staff were quick to attend to it but they could only spray the room and once that dissipated the smoke smell was back. Hotel: There was a booth that offered airport transfers from the hotel for just 30yuan per person. The staff were pleasant but I think the most disappointing thing for me as a foreigner who isn’t able to speak Chinese was the lack of any English speaking staff. This to me is more of an Accor problem though. I had booked with Accor, a global brand, with expectations that there would be at least some English-speaking staff and at least one English TV channel (which our other more local hotels in Beijing had). Still overall good stay and I’d recommend it to anyone who can speak Chinese.

First trip to Xi An and I am so glad that I booked Sheraton as for my stay here! The room is fully equipped with all the things that we need. Location wise, it is very convenient with an underground train station just next to it. Scenic spots are also just down the road! Will definitely recommend Sheraton to others.

There are multiple exits from Zhonglou station. I tried exit B，exit 9 and exit 1. All of them are similar walking distance towards the hotel. The hotel is located on the “ground” level, underground level are made up of souvenir/drinks/snacks stores which you can easily access via a short staircase. The hotel is in between a row of little local shops. The easiest way to navigate is download Baidu maps and enter 宜必思尚品酒店(西安钟鼓楼回民街店) 西安市莲湖区. A public square right under the hotel comes to life from morning to evening with people setting up little stalls with a mat/stools selling little souvenirs. There are also multiple message therapists providing their service for just 20yuan. Super convenient to reach the Drum tower just by 1mjns of walking, it is right there when you step out. Muslim quarter is 2mins away, while convenient avoid the main street like plaque. If you see roujiamo stalls with oddly long queue when everyone else is nonexistent, those are fake queuers engaged to fool tourists

Recommend hotel. Located in the city area and 10min walking distance to the nearest mrt station. The room rate is worth the amenities and cleanliness! They do provide daily makeup room service by changing all the linen,thanks to the room attendants 小影. Besides,they also provide self service for landry,which is super convenient! From the front desk staff,room attendants to the restaurant are friendly and helpful and they even check on you if an extra request is needed. They do provide extra water for us throughout the stay. Thanks to 小影 check on our stay and provide us with free breakfast on our last day ! The breakfast is wide spread. The front desk staff 樱樱is friendly and helpful by accommodating our request. Will recommend friends and family as well as come back for the next trip. (However small hiccups that forgot our request for utensils one of the day)

An amazing hotel situated in a great location. The staff were incredible, in particular Jack and Andy, they couldn’t help me any more than they did.. Due to flight delays I was given a free 4pm check out, free upgrade on arrival and the breakfast was amazing, loved this place!

Have stayed at Eastern House, 7 years ago. The service & quality still amazed me. Even with language barrier, staffs still are excellent & very professional. Would like to commend on all the crew team at cafe/restaurant who served us breakfast every morning. Everyone is very courteous, friendly & professional in attending to guests. The greeted with a genuine smile. Big shout to the Team Leader, Ms Yi Gai Li. She represents what a great hospitality means. She greets & always with a smile. The best, she made effort to remember what our likes. She knew from Day 1, I would prefer a little honey with my cereal, the next 4 days she would remember & place a small portion of honey. She is always attentive. Eastern House should be proud to have a model staff in their team. Thank you Eastern House for the consistent great service even after 7 years since I last stayed.

My recent stay in Hilton Xi’an with my wife and two sons was absolutely fantastic, thanks to the exceptional service provided by the hotel staff. We encountered an issue with an online purchase during our trip, and the staff went above and beyond to assist us. Kitty was incredibly kind and patient in helping us arrange the return of the goods, and Jones stepped in to help us purchase the item from another platform. Their proactive and thoughtful approach made a potentially stressful situation so much easier to handle. Additionally, the hotel granted us a late check-out, knowing that our flight was scheduled for late in the evening. This thoughtful gesture gave our family the comfort and flexibility to enjoy our final hours in Xi’an without rushing. Every staff member we interacted with was genuinely helpful and attentive, making us feel truly welcomed and cared for. Their warmth and professionalism turned our trip into a memorable experience, and we are deeply grateful for their efforts. I highly recommend this hotel to anyone visiting Xi’an. It’s not just a place to stay—it’s a place where you’ll feel supported and valued. Thank you to the entire team for making our trip so special!

If you want an awesome view and beautiful photos, this is a place for you. Very comfy room, spacious, soft bed, western design, details as soaps, or colors they use, it's a proper European feeling. Same goes for a breakfast, you can still choose Chinese stuff, but we enjoyed Western options ( special accent on cheese in olive oil and little focaccias). Very pleasant and helpful stuff in a dinning room. Also Igor, at a reception desk, who was more than kind and helpful with some requirements we had. And yes, English speaking reception desk with a foreign stuff, same as in a dinning room, THAT was a dramatic change after experiences we usually have in China. A hotel is not a brand new, but somebody really invested in a design and rethink how things should work here. Not close to shops, you will have to walk for about 2km if you want something. Or just order delivery, or a cab. It doesn't feel as Xi'an, at least not Gaoxin where we live. All together, our staycation was great, we would go there again.

This hotel is at a superb location just next to 不夜城. However, to go to Metro need a long walk. Breakfast has wide selection of food. Bed is very comfortable. We also tried the buffet dinner which is great. Also visited the free ticket to basement museum which is quite a good scale and collections. Truly enjoyed our 3 night stay at this hotel. Highly recommended although price is not cheap.

Great service, staff were very accommodating and gave great suggestions for things to visit and what times are best to visit. The location is directly beside a metro station and very close to lots of tourist areas making it a great place to staff. Lots of great food places nearby aswell.