No.10106, 1F, Section B, Building 25, Xiyueli, northeast of the intersection of Fengcheng 12th Road and Wenjing Road, Weiyang District, Xi'an, Shaanxi, ChinaView Hotel Details
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MERCURE XI`AN NORTH Guest Reviews
4.8/5
Excellent
1318 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(1318)
Positive reviews(1303)
Reviews with photos/video(115)
Offers pick-up/drop-offs(197)
Friendly front desk staff(197)
Delicious breakfast(157)
Classy environment(148)
Easy to get around(112)
Perfect for business trips(67)
Close to train station(38)
Stayed multiple times(25)
Negative reviews(15)
Michal
Superior Room (2 Beds)
Stayed in Jul 2024
Family
4 review
5.0/5
Outstanding
Posted on Aug 13, 2024
Perfect service. Many thanks helpfuly staff. A very willing lady arranged for us to transfer. Thank you very much
Response from Property: 小美感謝您與我們分享您的入住體驗!我們將會一如既往地為每一位賓客創造美好的入住感受,真心感謝您的支持與厚愛。祝生活愉快!
We
Standard Double Room
Stayed in Feb 2024
Couples
4 review
5.0/5
Outstanding
Posted on Mar 21, 2024
The reception staff were efficient and dealt with each queries politely. They supported each other in helping to provide an answer to all my numerous queries and make my stay pleasant and uneventful.
Even house keeping responded very fast to several room request.
Thank you for the good hospitality.
Response from Property: 看到您的五分好評,頓時覺得渾身都充滿了力量呢,非常感謝您的信任在眾多酒店中選擇了美居,小美家提供免費的北客站接送服務,希望您的每一次旅途都有美居相伴,為您的生活帶來意外的感動哦。
Guest User
Superior Double Room
Stayed in Sep 2023
Couples
5 review
5.0/5
Outstanding
Posted on Oct 7, 2023
It’s good & clean
Response from Property: Xiaomei feels extremely happy and relieved to see the praise you gave us. Satisfaction is only our starting point, and surprise and touching are our goals. Thank you for your review, Xiaomei looks forward to your coming home again and wishes you a happy life!
Catherine Yao Foung
Deluxe Double Room
Stayed in Jun 2023
Business travelers
18 review
4.0/5
Very Good
Posted on Sep 22, 2023
Stay ok
Response from Property: Thank you for your evaluation of us. Your recognition is the driving force for our progress. Sometimes an unforgettable experience does not necessarily mean luxury and cumbersomeness, but rather the warmth close to the heart. Making ordinary details exquisite and serious will create great strength. We are willing to Be the guardian of warmth and simplicity in modern busy life. You will come and we will make progress!
Xihei
Standard Double Room
Stayed in Nov 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Dec 12, 2024
This time I came to Xi'an to participate in the competition, and I wanted to stay more comfortably. I looked at several new hotels, and only Mercure was the most suitable. The room is large, and most importantly, clean, and the hotel breakfast is also very rich. There is a Holiland cake shop downstairs, and I just bought cakes and put them in the small refrigerator in the hotel room. The bathroom is dry and wet separation + smart toilet. The front desk receptionist Miaomiao is very enthusiastic and friendly, and she also helped me to extend the room. Next time I come to Xi'an on a business trip, I will still choose Mercure Hotel!
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Response from Property: Seeing your five-star praise, I suddenly feel full of strength. First of all, thank you very much for your trust in choosing Mercure among many hotels. It is our unshirkable responsibility to provide you with high-quality and considerate services, so that you can feel the warmth even in a strange city. I hope that Mercure will accompany you on every journey and bring unexpected touches to your life.
sandychou
Superior Room (2 Beds)
Stayed in Sep 2024
Travel with friends
30 review
4.5/5
Great
Posted on Oct 6, 2024
The hotel is very close to Xi'an North Railway Station. There is a free pick-up service, which takes about 10 minutes by car. Reservations are required in advance. There are KFC, convenience stores, etc. nearby, which is quite convenient. The room is fully equipped with smart toilets and a large shower head. This time I traveled with my children, and it was quite good to be able to put the beds together. If I visit Xi'an next time, I will consider staying again.
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Response from Property: Thank you for your support and recognition, Xiaomei. Serving with heart is what we have always pursued. Although Xiaomei cannot be perfect, she can do her best. I don't know why I didn't get your full 5 points of recognition, but Xiaomei will continue to work hard and look forward to meeting you next time.
Guest User
Standard Double Room
Stayed in Sep 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on Oct 7, 2024
Very pleasantly surprised hotel, arrived at the train station at 11pm, I was alone, the hotel also sent a business car to pick me up, although the reservation was without breakfast, breakfast coupons were also sent, and there was a thoughtful little gift bag when I arrived in the room, I like the French decoration style very much
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Response from Property: Give you a big hug, all the joy comes from the smile on your lips, Xiaomei is with you, please come often~
Chichengtangkalaochen
Superior Room (2 Beds)
Stayed in Aug 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Oct 1, 2024
The front desk was very welcoming. It takes about ten minutes to walk to the hotel from the subway. There are many restaurants around. The pick-up and drop-off service in Xi'an North is excellent, and they also provide fruit.
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Response from Property: Xiaomei is very happy to see this good review! We always serve every guest with heart and think about what you think. If you have any needs during your stay, you can contact us 24 hours a day. Welcome to experience it next time.
Jingfenxiaoershener
Superior Double Room
Stayed in Aug 2024
Business travelers
11 review
5.0/5
Outstanding
Posted on Sep 26, 2024
I booked this Mercure Hotel for a training in Xi'an, which is a long way from the conference venue. I stayed at the Shaanxi History Museum before I came to Xi'an, so I had a good impression of the Mercure Hotel. It is an economical hotel with good service. You can also do self-service laundry. It is really convenient to wash clothes when you go out in summer. The little beauty Cha Jiu at the front desk of this store is beautiful and kind. Seeing that I didn't order breakfast, she directly gave me a breakfast coupon, welcome fruit, and helped me upgrade the room type for free, which made me feel happy. The room is quite large and clean. Because I don't need a lot of supplies when I live by myself, but the room attendant will fill enough supplies every day, unlike some hotels, which will not replenish them if you don't use them up. This little detail is great! The only disadvantage is the location. It is not far from the high-speed rail airport, but it is too far to go to the clock tower of the Tang Dynasty City that never sleeps! In short, it is suitable for business travel!
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Response from Property: Wow, thank you very much for your evaluation of Xiaomei, and I am also very happy that you are willing to give Xiaomei a chance to enter your heart! Nowadays, Meiju is blooming everywhere, and every Meiju you can meet can bring you a different new experience.
Meiguoduichang007
Superior Double Room
Stayed in Jul 2024
Business travelers
121 review
4.0/5
Very Good
Posted on Aug 8, 2024
Overall, it's pretty good, but many hotels have one thing in common. In such a hot weather, the elevators don't turn on the air conditioning. It's really hard to accept. Why do you have to save so much money?
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Response from Property: Xiaomei thanks you for your support and recognition. Attentive service is our constant pursuit. Although Xiaomei cannot be perfect, she can do her best. I don’t know why I didn’t get full 5-point recognition from the little master, but Xiaomei will continue to work hard and look forward to meeting next time.
Kandanyiqi
Superior Room (2 Beds)
Stayed in Jul 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Aug 6, 2024
The environment is very good, especially the bathroom with separate wet and dry areas, and the front desk service is also very good. The location is excellent and convenient to the airport. It is just south of Xi'an North Railway Station. It only takes about five or six minutes to walk. The hotel also has a free shuttle bus. Service; There is a small street to the north of the hotel, which can be regarded as a food street, open until midnight. There is also a park nearby where you can do morning exercise and jogging, which is good. I will choose this place next time I come.
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Response from Property: Thank you very much for your review. Serving every guest "with heart" and thinking about you has always been what we insist on. We look forward to having more opportunities to serve you so that you can get to know us more deeply and like us. You must come often!
Guest User
Standard Double Room
Stayed in Jul 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 4, 2024
The facilities, sanitation, environment and services of the Mercure Hotel Xi'an North Station are all good. I have stayed here many times and received five-star praise!
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Response from Property: Thank you for choosing Mercure Hotel Xi'an North Railway Station Administrative Center. For a long time, we have adhered to the service concept of making guests feel comfortable, smooth and assured. Starting from the details, we provide every guest with satisfactory service, and briefly meet each other, giving each other beautiful memories. , looking forward to every encounter with you.
Guest User
Standard Double Room
Stayed in Jun 2024
Other
8 review
5.0/5
Outstanding
Posted on Jul 28, 2024
The check-in experience was very good🥰We received welcome fruit and the breakfast was also good. The sister at the front desk was very professional and gentle. She helped me arrange a car to the high-speed rail station when I left the hotel. Next time I come here, I’ll book a Mercure hotel.
Original TextTranslated by Google
Response from Property: Thank you for choosing Mercure Hotel Xi'an North Railway Station Administrative Center. For a long time, we have adhered to the service concept of making guests feel comfortable, smooth and assured. Starting from the details, we provide every guest with satisfactory service, and briefly meet each other, giving each other beautiful memories. , looking forward to every encounter with you.
Daniuwoniudeniu
Standard Double Room
Stayed in Jun 2024
Family
37 review
5.0/5
Outstanding
Posted on Aug 22, 2024
Transit in Xi'an, the hotel has a special car pick-up, which is very good, the room is large, the breakfast is also good, there is a big brother next to me who snored in the middle of the night and I could hear him, maybe the sound insulation is average. Overall it is very good.
Original TextTranslated by Google
Response from Property: Seeing your five-star praise, I suddenly feel full of strength. First of all, thank you very much for your trust in choosing Mercure among many hotels. It is our unshirkable responsibility to provide you with high-quality and considerate services, so that you can feel the warmth even in a strange city. I hope that Mercure will accompany you on every journey and bring unexpected touches to your life.
Guest User
Standard Double Room
Stayed in Dec 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Jan 25, 2025
The room is clean and tidy, and there is a fruit plate as a gift when you check in. The service is considerate and considerate, and the breakfast is in full quantity. The special service and the pick-up and drop-off at Xi'an North Railway Station are very thoughtful and attentive.
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Response from Property: Dear guest, thank you very much for choosing our hotel to stay and leaving your review! For Xiaomei, there is nothing more gratifying than seeing customers satisfied. Little Beauty will provide every service with full enthusiasm, high-quality service, elegant environment, and modern facilities and equipment, making your stay feel as warm as home. Looking forward to your visit again