City Comfort Inn - Xi'an Zhonggulou Huimin Street Store Reviews
City Comfort Inn - Xi'an Zhonggulou Huimin Street Store
Building 3, Anding Square, Hongfu, West Street, Lianhu District, Xi'an, Shaanxi, ChinaSee Hotel Details
Choose dates to check available rooms
We Price Match
1 night
Guest Reviews
9.6/10
Excellent
2761 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.6
Amenities9.5
Service9.6
Cleanliness9.6
Filter by:
Sort by:
All reviews(2761)
Positive reviews(2747)
Reviews with photos/video(542)
Convenient location(401)
Close to metro(279)
Delicious breakfast(226)
Friendly front desk staff(194)
Perfect for business trips(102)
Awesome gym(60)
Convenient public transportation(37)
Delicious buffet(12)
Negative reviews(14)
Pooi Yen
Smart Family Room
Stayed in Aug 2025
Family
2 review
10/10
Outstanding
Posted on Sep 23, 2025
The location of this hotel is good and nearby eateries.
The front desk was helpful and able to introduce some good food nearby.
There are washing machine located at ground floor which helps a lot.
The room itself were clean and water pressure was good too. Highly recommended
Response from Property: Dear Guests: Hello! Thank you for your 5-star review! We understand that every star reflects your expectations and experience. If we have not fully met your expectations, we sincerely apologize. Your feedback is our driving force for improvement. We will promptly address any shortcomings and strive to enhance our service quality in all areas to ensure that every guest enjoys high-quality service. Lastly, we sincerely hope for an opportunity to improve. We look forward to serving you again in the near future, allowing you to feel the sincerity and warmth of our hotel. Thank you once again for your understanding and support! Wishing you all the best and a happy life!
Beng eng
Business Queen Room
Stayed in Aug 2025
Solo traveler
33 review
10/10
Outstanding
Posted on Sep 24, 2025
This hotel is very good, i highly recommend it. I will choose this hotel again next time I visit Xi’an 🫶
Response from Property: Dear Guests: Hello! Thank you for your 5-star review! We understand that every star reflects your expectations and experience. If we have not fully met your expectations, we sincerely apologize. Your feedback is our driving force for improvement. We will promptly address any shortcomings and strive to enhance our service quality in all areas to ensure that every guest enjoys high-quality service. Lastly, we sincerely hope for an opportunity to improve. We look forward to serving you again in the near future, allowing you to feel the sincerity and warmth of our hotel. Thank you once again for your understanding and support! Wishing you all the best and a happy life!
Guest User
Business Queen Room
Stayed in Aug 2025
Family
6 review
10/10
Outstanding
Posted on Sep 4, 2025
Room is nice, comfortable, walking distance to Xian great city wall.
Staff very friendly, easy to find food as a lot of restaurant around the hotel.
Self service free laundry
Response from Property: Dear Guests: Hello! Thank you for your 5-star review! We understand that every star reflects your expectations and experience. If we have not fully met your expectations, we sincerely apologize. Your feedback is our driving force for improvement. We will promptly address any shortcomings and strive to enhance our service quality in all areas to ensure that every guest enjoys high-quality service. Lastly, we sincerely hope for an opportunity to improve. We look forward to serving you again in the near future, allowing you to feel the sincerity and warmth of our hotel. Thank you once again for your understanding and support! Wishing you all the best and a happy life!
Guest User
Business Queen Room
Stayed in Jul 2025
Couple
18 review
10/10
Outstanding
Posted on Sep 5, 2025
So far this has been my favorite hotel in China. The room is beautiful, the bed was super comfortable, everything was clean and new.
The staff was very friendly and helpful. And they have a cute robot that delivers food to the rooms.q
The location is excellent, just a station from the main square and next to the Xian wall
Also the breakfast buffet included was so good! They have western and Chinese options.
Response from Property: Dear Guests: Thank you for your trust in City Convenient Hotel (Xi'an Bell and Drum Tower Hui Ethnic Street Branch). Your recognition and support mean the world to us. We dedicate every effort to create exceptional stays that truly delight. Your satisfaction is our greatest reward. Our entire team remains committed to excellence, ready to welcome you back anytime. Wishing you all the best in your travels!
Kriszta
Smart Family Room
Stayed in Jul 2025
Family
5 review
10/10
Outstanding
Posted on Aug 26, 2025
OMG! This hotel is so amazing. It is modern and comfortable. Its location is great. I loved it. I would rebook this.
Response from Property: 尊敬的宾客: 您好!非常感谢您对城市便捷酒店(西安钟鼓楼回民街店)的支持和各方面的认可,我们所做的一切都只为给每一位宾客带来满意的入住体验,看到您的满意和肯定,我们真的是非常的感动,便捷全体员工会继续努力时刻准备着您随时回来。祝:万事胜意!
HYENG KEUN
Business Queen Room
Stayed in Jun 2025
Family
6 review
10/10
Outstanding
Posted on Jul 26, 2025
The hotel was clean and located in a very convenient place. Their service was good, answered our needs quickly, e.g., providing with an adaptor. We used a washer and a dryer conveniently. Breakfast was extremely good.
Response from Property: Dear Guest, Hello! Thank you very much for your support and recognition of the City Comfort Inn (Xi'an Bell and Drum Tower Huimin Street Branch). Everything we do is dedicated to providing every guest with a satisfying stay. We are deeply moved by your satisfaction and affirmation. The entire staff at City Comfort Inn will continue to work hard to ensure your return at any time. We wish you all the best!
MohamedR
Business Queen Room
Stayed in Aug 2025
Family
7 review
10/10
Outstanding
Posted on Sep 17, 2025
A pleasant stay and it is very comfortable for big families.
Response from Property: Dear Guests: Hello! Thank you for your 5-star review! We understand that every star reflects your expectations and experience. If we have not fully met your expectations, we sincerely apologize. Your feedback is our driving force for improvement. We will promptly address any shortcomings and strive to enhance our service quality in all areas to ensure that every guest enjoys high-quality service. Lastly, we sincerely hope for an opportunity to improve. We look forward to serving you again in the near future, allowing you to feel the sincerity and warmth of our hotel. Thank you once again for your understanding and support! Wishing you all the best and a happy life!
Guest User
Smart Deluxe Room (Double Bed)
Stayed in Jun 2025
Family
6 review
9.5/10
Amazing
Posted on Jul 14, 2025
Great hotel, perfect location, close to tourist spots, next tu subway station and with lots of places to eat nearby.
Only issue was that the room did not get absolutely dark because a lot of street light came from the bathroom.
Also that the AC wasn’t always that strong, and no AC in the bathroom
But the staff were great, super nice and accommodating. Helped us arrange tours and transport, and allowed us to do a super late check out since we had a late return flight.
Also has a nice supermarket inside the lobby
All in all would recommend
Response from Property: Dear guest, we are delighted to receive your positive review, but we also note that you didn't give us a perfect score. We understand that every point carries your expectations and experience, and we sincerely apologize for not being able to fully satisfy you. Your feedback is our driving force. We will immediately address any shortcomings and strive to improve all aspects of our service. We are committed to ensuring that you will give us a 5-star rating without hesitation the next time we meet. Thank you for your choice and understanding, and we look forward to meeting you again and witnessing our renewed transformation together.
Yandyng
Business Queen Room
Stayed in May 2025
Family
20 review
10/10
Outstanding
Posted on Jun 26, 2025
Very conveniently located at 桥梓口 (Qiaozikou) metro line 6 exit B, great and comfortable hotel stay but has only 2 washer and dryer each for the multiple number of guest rooms. The agent for 1 day tour to the Terrocota warriors, Ganquan Canyon, 壶口瀑布(Huo kou waterfall) is available at the hotel lobby organised by one of the tour company (Zhongcao). Would definitely come back to stay at this hotel again when coming back to visit Xi’an.
Response from Property: Dear Guests: Hello! Thank you for your 5-star review! We understand that every star reflects your expectations and experience. If we have not fully met your expectations, we sincerely apologize. Your feedback is our driving force for improvement. We will promptly address any shortcomings and strive to enhance our service quality in all areas to ensure that every guest enjoys high-quality service. Lastly, we sincerely hope for an opportunity to improve. We look forward to serving you again in the near future, allowing you to feel the sincerity and warmth of our hotel. Thank you once again for your understanding and support! Wishing you all the best and a happy life!
CYJes
Standard Queen Room
Stayed in May 2025
Traveling with friends
19 review
10/10
Outstanding
Posted on Jun 24, 2025
Hotel is clean and new. Located near metro and bus station. Many food store nearby. Breakfast is good. Good value for money.
Response from Property: Dear Guests: Hello! Thank you for your 5-star review! We understand that every star reflects your expectations and experience. If we have not fully met your expectations, we sincerely apologize. Your feedback is our driving force for improvement. We will promptly address any shortcomings and strive to enhance our service quality in all areas to ensure that every guest enjoys high-quality service. Lastly, we sincerely hope for an opportunity to improve. We look forward to serving you again in the near future, allowing you to feel the sincerity and warmth of our hotel. Thank you once again for your understanding and support! Wishing you all the best and a happy life!
CyrusLee
Smart Family Room
Stayed in May 2025
Family
2 review
9.0/10
Great
Posted on Jun 22, 2025
Very cute theme hotel. Located just steps away from Line 6 of metro, just near west exit of the city walls. Rooms were big and modern toilet facilities. Some staffs were more friendly and helpful. Washing machine and dryer were available, but dryer timers faulty. Overall had a great stay here. Free hanfu rental from room package was a good bonus.
6/7
Response from Property: Dear Guests: Hello! Thank you for your 5-star review! We understand that every star reflects your expectations and experience. If we have not fully met your expectations, we sincerely apologize. Your feedback is our driving force for improvement. We will promptly address any shortcomings and strive to enhance our service quality in all areas to ensure that every guest enjoys high-quality service. Lastly, we sincerely hope for an opportunity to improve. We look forward to serving you again in the near future, allowing you to feel the sincerity and warmth of our hotel. Thank you once again for your understanding and support! Wishing you all the best and a happy life!
Vincent
Deluxe Triple Room
Stayed in May 2025
Family
11 review
10/10
Outstanding
Posted on Jun 21, 2025
This hotel is perfect in all aspects. The location is so convenient where it's surrounded with all types of shops and the metro is just 2 mins walk away. There are plenty of taxis we can hail outside the hotel too. Taxis in Xi'an is very cheap and a reliable way to travel around.
At night, there are street food trucks selling supper and no one will go hungry staying at this hotel. The hotel itself even provide free supper at 2100hr.
The hotel staff are very friendly and there is free laundry to use in the hotel. We were there for 7 nights and did two rounds of laundry and not to to worry abt not having enough clean clothes to wear.
The hotel also allowed us to check out later at 2pm instead of 12, at no cost.
We booked a triple-bed room and it's big enough for 4 pax. I will definitely book here again the next time I come back to Xi'An.
Response from Property: Dear Guests: Hello! Thank you for your 5-star review! We understand that every star reflects your expectations and experience. If we have not fully met your expectations, we sincerely apologize. Your feedback is our driving force for improvement. We will promptly address any shortcomings and strive to enhance our service quality in all areas to ensure that every guest enjoys high-quality service. Lastly, we sincerely hope for an opportunity to improve. We look forward to serving you again in the near future, allowing you to feel the sincerity and warmth of our hotel. Thank you once again for your understanding and support! Wishing you all the best and a happy life!
Mendi
Business Queen Room
Stayed in May 2025
Couple
5 review
9.5/10
Amazing
Posted on Jul 25, 2025
Very nice city hotel, have all the basic necessities and clean rooms. Breakfast is also good. Just made sure you go to the right hotels as there are many of this hotel chain in this area.
Response from Property: Dear guests, our hotel is located on the 1st to 3rd floors of Building 3, Anding Square, Xidajie, Lianhu District, Xi'an. It's a two-minute walk from the Anding Gate entrance to the ancient city wall. A dedicated cycling path has been constructed along the wall, allowing visitors to enjoy the beautiful scenery of the ancient city and its unique architectural style. The Bell Tower is a 200-meter walk from the hotel, or you can take Metro Line 6 from Qiaozikou, two stops away. At night, the Bell and Drum Tower Square illuminates with a breathtaking spectacle. Here, visitors can admire the dazzling cityscape and the ancient Bell and Drum Tower architecture, immersing themselves in the city's rich history and culture. Approaching the Bell Tower, you can hear the chimes echoing from its summit, a serene passage of time in this ancient city. Our hotel also offers a Hanfu experience; be sure to purchase the hotel package! The ancient capital of Chang'an is a perfect place for Hanfu experiences. We hope your encounter with Chang'an will be a beautiful one, and that our service will make you feel at home. Everyone at our Xiaocheng hotel looks forward to your next visit. If you enjoy our Xiaocheng, please recommend us to your friends and family! ~Wish you a happy life! Thank you very much for your positive comments about our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We look forward to visiting you again and wish you a pleasant trip! !
Kongkiat Adhitdhiranan
Business 2-bed Room
Stayed in May 2025
Traveling with friends
18 review
10/10
Outstanding
Posted on Jun 17, 2025
The hotel located by the main road in the city wall near by the subway station. The distance to the subway is about 200 meters, very easy to getting around. The staff was friendly and helpful. The breakfast was full of various choices of food. The room was very specious and brand new. The bedding was so soft and comfy. It’s worth staying.
Response from Property: Dear Guests: Hello! Thank you for your 5-star review! We understand that every star reflects your expectations and experience. If we have not fully met your expectations, we sincerely apologize. Your feedback is our driving force for improvement. We will promptly address any shortcomings and strive to enhance our service quality in all areas to ensure that every guest enjoys high-quality service. Lastly, we sincerely hope for an opportunity to improve. We look forward to serving you again in the near future, allowing you to feel the sincerity and warmth of our hotel. Thank you once again for your understanding and support! Wishing you all the best and a happy life!
Guest User
Business 2-bed Room
Stayed in May 2025
Traveling with friends
18 review
8.5/10
Very Good
Posted on Jun 7, 2025
First of all, the hotel is located near the metro and it is easy to find it. Secondly, the process of checking into the hotel was smooth. The receptionists are polite at all times. There is a free flow of hot drinks at the lobby. Near the lobby there is an ironing section, laundry section and gym room. But only two washing machines are provided for hundreds of rooms. But Wang Aunty is good enough to help guests take out the washed clothing out from the washing machines and put them in the dryer. Cao Supervisor helped us to iron out clothes as the old iron was not in function. Our rooms are far away from the lifts but the rooms are in a quiet place. Beds and pillows are good to sleep in. We stayed 3 nights in this hotel and the breakfast was provided almost the same everyday but they changed it a little bit. The cleaner aunty in the restaurant is polite. The location is good not really far from the Muslim Quarter. The bus stop is just in front of this hotel. We took didi easily. AI XiaoLe in the room was not helpful. Overall, I still suggest that this hotel is more friendly to guests and we felt warm like at home.
Response from Property: Dear guest, we are delighted to see your positive feedback and have noticed that you did not give us a perfect score. We understand that every point reflects your expectations and experience. We sincerely apologize for not fully meeting your expectations. Your feedback is our driving force for improvement. We will promptly address any shortcomings and strive to enhance our service quality in all areas. We are committed to making sure that the next time we meet, you will be willing to give us a perfect score without hesitation. Thank you for your choice and understanding. We look forward to meeting you again and witnessing a new transformation together.