Hyatt Centric Gaoxin Xi'an

Hyatt Centric Gaoxin Xi'an Reviews

Hyatt Centric Gaoxin Xi'an

3500, Yuhua 1st Road, Yanta District, Xi'an, Shaanxi, ChinaSee Hotel Details
Hyatt Centric Gaoxin Xi'an
Hyatt Centric Gaoxin Xi'anHyatt Centric Gaoxin Xi'anHyatt Centric Gaoxin Xi'an
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1 night

Guest Reviews

9.6/10
Excellent
885 review
Verified reviews
Location9.6
Amenities9.6
Service9.4
Cleanliness9.7
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All reviews(885)
Positive reviews(873)
Reviews with photos/video(245)
Classy environment(95)
Well designed(91)
Friendly front desk staff(83)
Delicious breakfast(58)
Well decorated(51)
Perfect for business trips(41)
Awesome gym(10)
Tasty coffee(6)
Negative reviews(12)
Guest User
1 King Bed Premium
Stayed in Sep 2024
Couple
5 review
10/10
Outstanding
Posted on Oct 28, 2024
Very nice!
Response from Property: 哇,這個視角拍的落日簡直太美了,270°全景落地窗尊貴客房,視野開闊,是我們最暢銷的房型之一。我們酒店由享譽國際的建築巨匠隈研吾匠心獨運設計,每一處細節都彰顯着精緻與細膩。另外,我們每天下午的歡樂時光也是酒店的特色哦,酒水,小食暢飲,讓您輕鬆愉快的享受出行的快樂!感謝您的肯定,期待再次為您服務!酒店總經理——Vicky Wang
Guest User
Family Rooms
Stayed in Jun 2024
Family
1 review
9.0/10
Great
Posted on Jul 30, 2024
Nice stay for a family of 4.
Response from Property: Hotel presenting you with top-notch design aesthetics, every stay at Hyatt Centric is a fresh exploration and indulgence, offering an unparalleled hotel experience. Thanks for staying with us, welcome back! General Manager: Vicky Wang
Guest User
Pet-Friendly 1 KING PREMIUM
Stayed in Apr 2025
Couple
4 review
10/10
Outstanding
Posted on May 22, 2025
Xi'an Pet-friendly Ceiling Hotel This trip to Xi'an was really a treasure. I saw online that the hotel was pet-friendly and was owned by the Hyatt Group, so I booked it decisively. I saw online that the hotel was designed by a well-known builder, Kengo Wai. After arriving, it was indeed very design-oriented. The hotel incorporates horse and carriage elements, the three-horse mural in the lobby and the open front desk, as well as the horseshoe-shaped house number and the bamboo terrace in the restaurant. The design sense is revealed everywhere. As a pet-friendly hotel, there is also a pet park outdoors to facilitate dogs to go downstairs to play. Speaking of service, it is really of high quality. Alice contacted in advance before check-in to ask about the requirements for the room and special preferences. The dog supplies were particularly complete, including small bowls, small toilets, sleeping nests, etc. After checking out, I accidentally left the ring in the hotel room. Alice contacted us as soon as possible and arranged the courier very professionally and quickly. The service was really professional and thoughtful. The room facilities are complete with coffee capsules and air purification systems. The room is clean and tidy. The floor supervisor Lucy provides meticulous service, and it is very comfortable to stay with furry children. If I come to Xi'an again, I will definitely choose Hyatt Centric Hotel Xi'an
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Response from Property: 我們始終相信,真正的“寵物友好”不僅是提供設施,更是將毛孩子視為家人般的關懷。感謝您的全面又細緻的分享,以及對我們員工的肯定!這是對我們團隊最大的鼓勵!我們將持續精進,為每一位賓客與毛孩子打造獨一無二的旅居記憶。 長安常安,期待與您和可愛的毛孩子再次相約西安,探索更多精彩!酒店總經理——Vicky Wang
Guest User
1 King Bed Room
Stayed in Apr 2025
Business traveler
7 review
10/10
Outstanding
Posted on May 21, 2025
A hotel with excellent environment, facilities and services! The hotel opened at the end of 2023. It is said that it was designed by the famous architect Kengo Kuma. The hotel has a strong sense of design. The steel frame structure of the building is particularly dazzling under the sun. The hand-painted murals in the lobby are also colorful and young and fashionable. The room facilities are complete, especially each room is equipped with a capsule coffee machine and an air purification system, which is great for coffee lovers. Speaking of service, it really exceeded expectations throughout the whole process. Starting from the morning, Alice will contact in advance to inquire about the requirements for the room and special preferences, and all requirements can be met one by one. It is really the first choice for Xi'an Hotel! Very suitable for recommending to friends
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Response from Property: Thank you for recommending and sharing this warm experience! Thank you for your kindness and praise as "the first choice of Xi'an hotel". We would like to extend this enthusiasm to invite you to come back to "home" often. Looking forward to bringing you more surprises when we meet next time! Hotel General Manager——Vicky Wang
Guest User
1 King Bed City View Deluxe
Stayed in Apr 2025
Business traveler
1 review
10/10
Outstanding
Posted on May 19, 2025
A treasure hotel in the Hi-Tech Zone! From details to services, an amazing trip that exceeded expectations throughout the whole process! Wang Huan provided a lot of help during the stay, efficient and worry-free! The hotel has an excellent location and is suitable for both business and leisure. The hotel is located in the core hinterland of the Hi-Tech Zone. This business trip took into account both meeting clients and exploring stores. I thought that hotels in the Hi-Tech Zone were all "cold business style", but Hyatt Centric subverted my imagination with warmth and creativity! The design sense is overflowing, the collision of technology and art, from smart experience to humanistic care, every place is hidden with care. I have recommended it to my colleagues, and I will definitely lock in this hotel next time I come to Xi'an! 💯
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Response from Property: 酒店位於高新區核心地段,交通便利,這裏承載着商務與潮玩的多元魅力,很高興酒店能成為您探索城市的理想據點。您的推薦是對我們最大的肯定,團隊已備好更多創意體驗,期待下次與您重逢,繼續解鎖西安的精彩!酒店總經理——Vicky Wang
Guest User
1 King Bed City View Deluxe
Stayed in Apr 2025
Family
5 review
10/10
Outstanding
Posted on May 7, 2025
The hotel has a fashionable design style, good food and beverage quality, and thoughtful service. The guest rooms, food and beverage, and front desk are all perfect and thoughtful. I especially need to praise Wenny at the front desk for her gentle and warm one-on-one service. She tried her best to meet all our needs and added a wonderful feeling to this trip. 🌸
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Response from Property: 我們一直致力於為賓客提供高品質且獨具本地特色的體驗。最近全新開放的户外露台燒烤 ,五星級品質,親民價格,讓客人足不出户感受西安的煙火氣。誠邀您下次歸來時體驗,期待再次為您帶來驚喜!再次感謝您的認可!酒店總經理——Vicky Wang
Anonymous User
1 King Bed Room
Stayed in Apr 2025
Booked for others
3 review
10/10
Outstanding
Posted on May 3, 2025
Hotel with particularly good service The hotel environment is not bad. During the May Day holiday, there are popcorn and marshmallows in the lobby The room is clean and tidy, equipped with a capsule coffee machine The service is quite good. Alice contacted us one day in advance to ask about the requirements and preferences of the room and arranged it carefully for us. After checking out, I accidentally left my clothes in the room. Alice quickly helped me find them and helped to express them to my home. The hotel staff are very good and responsive. It is really worth recommending!
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Response from Property: 酒店由實力和審美雙雙在線的利星行和凱悦酒店集團夢幻聯動!邀請國際知名的建築大師隈研吾親自操刀設計,每一個房間都有全景落地窗,讓人視野開闊,還貼心的安裝了最先進的空氣凈化系統,配有膠囊咖啡機,藍牙音響等現代化智能系統,充分保障客人的入住體驗。感謝您的認可,期待再次為您服務!酒店總經理——Vicky Wang
Guest User
1 King Bed Premium
Stayed in Apr 2025
Solo traveler
3 review
10/10
Outstanding
Posted on May 3, 2025
The front desk service was very good and patient. The equipment was new and the room was very clean. There was also a super large floor-to-ceiling mirror. The view outside the window was also very good. Finally, I would like to thank Alice. I booked the room on the 2nd and my birthday was on the 3rd. The hotel also sent me birthday wishes.
Original TextTranslated by Google
Response from Property: The 270° panoramic premier room is one of our best-selling room types. In the morning, you will be greeted by the magnificent view of Nanshan Mountain, and in the evening, you can enjoy the charming sunset afterglow. Different beautiful scenery accompanies you at different times. The hotel is carefully designed by the internationally renowned architectural design master Kengo Kuma. The space layout is ingenious and reasonable, allowing every guest to enjoy the ultimate comfort and relaxation experience. Thank you for your recognition! Hotel General Manager——Vicky Wang
Guest User
2 Twin Beds, Deluxe
Stayed in Mar 2025
Family
41 review
10/10
Outstanding
Posted on Apr 30, 2025
The hotel has convenient transportation and its own parking lot with ample parking spaces. The rooms are comfortable and sanitary, and the facilities are complete with coffee capsules and air purifiers. The hotel service is warm and thoughtful. Alice will contact you in advance to inquire about your preferences and respond to your requests. The room is equipped with a pet nest, a small toilet, and an outdoor pet park. The hotel staff are very friendly to pets. It is definitely the best choice for pet lovers. Recommended!
Original TextTranslated by Google
Response from Property: Our hotel has a special floor for pet rooms, and has prepared special gift packages for pets, including pet beds, leashes, pet food, pet bathrobes and other thoughtful items. The guest rooms are equipped with independent air purification systems to ensure that pets and guests can enjoy fresh indoor air. The hotel's outdoor pet park is well-equipped, and you can bring your furry children here to enjoy it. Thank you for your evaluation, and look forward to visiting often! Hotel General Manager——Vicky Wang
Guest User
2 Twin Beds, Deluxe
Stayed in Mar 2025
Family
10 review
10/10
Outstanding
Posted on May 4, 2025
Very satisfied, this is the most satisfactory and best hotel I have stayed in in the past two years. The hotel is in the High-tech Zone, very new, perfectly demonstrating the brand positioning of centric, a young and fashionable lifestyle and socializing. The open dining bar and lounge area on the first floor are very beautiful. The room is exquisitely decorated, which also fits the characteristics of Xi'an. The room is large and the hardware is very good. The sound insulation is also good, the sleep is very good, and the children like it. The most satisfactory thing is the service. The hotel industry is the oldest service industry. In the final analysis, what can impress and retain customers the most is not the rigid facilities and equipment but the service spirit and friendly attitude engraved in the hearts of every employee. The front desk, the reception, and the cleaning make people feel comfortable to make an appointment.
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Response from Property: 作為西北第一家凱悦尚萃品牌,我們始終致力於將“年輕時尚生活方式社交”的品牌理念融入每個細節。正如您所言,酒店業的靈魂在於“人”,我們始終相信,發自內心的待客之道遠比硬件更珍貴。我們秉承快樂的工作,也希望員工把這份快樂傳遞給每一位客人,您的這份讚譽是對我們最好的加冕!您提及的前台、禮賓與客房同事將收到特別表揚,他們的熱忱與專業是對我們服務精神的最佳詮釋。期待再次與您重逢!酒店總經理——Vicky Wang
Guest User
2 Twin Beds City View Deluxe
Stayed in Mar 2025
Traveling with friends
2 review
10/10
Outstanding
Posted on Apr 28, 2025
This hotel is great! The design style and decoration level of the hotel are first-class, and the staff are enthusiastic and professional! Manager Ailce and Wang Huan are both excellent. They provide full service before check-in and check-out. Our little dog is also very happy! I will definitely stay a few more days in the future. Thank you
Original TextTranslated by Google
Response from Property: 酒店由實力和審美雙雙在線的利星行和凱悦酒店集團夢幻聯動!邀請國際知名的建築大師隈研吾親自操刀設計,每一個房間都有全景落地窗,讓人視野開闊,還貼心的安裝了最先進的空氣凈化系統,配有膠囊咖啡機,藍牙音響等現代化智能系統,充分保障客人的入住體驗。感謝您的認可,期待再次為您服務!酒店總經理——Vicky Wang
Guest User
1 King Bed Room
Stayed in Mar 2025
Other
28 review
10/10
Outstanding
Posted on Apr 19, 2025
The hotel is very good, and it can be regarded as a five-star hotel with extremely high cost performance in the high-tech area! The location is also very convenient, the hardware facilities are first-class, the design is unique, and it is fashionable and tasteful~ The service is warm and thoughtful. Wang Huan established contact and provided help in time. It is very convenient and worry-free. I will come again next time~ The hotel is very beautiful. It is super photogenic whether it is day or night~ It is worth experiencing~~
Original TextTranslated by Google
Response from Property: The first Hyatt Centric brand in Northwest China stands out with the ingenious design of Master Kengo Kuma. The space layout is exquisite, and every place is a great place to take photos and check in. The guest rooms are equipped with the world's top air purification system, convenient capsule coffee machine and Bluetooth speakers to ensure that every guest can enjoy comfort and convenience and fully relax. Thank you for your beautiful photos and recognition of our employees! Hotel General Manager——Vicky Wang
Guest User
1 King Bed Room
Stayed in Mar 2025
Business traveler
2 review
10/10
Outstanding
Posted on Apr 20, 2025
✔️A gorgeous new choice in Gaoxin! Good news for business trips! A cost-effective Hyatt in the core area of ​​Gaoxin! The hotel is located in the core area of ​​Gaoxin, and it is very convenient to go to Jinye Road CBD and Fenghui South Road. There are Wanda ONE and coffee blocks around, and there are many choices for evening walks or business dinners! The lobby and guest rooms are designed with a youthful style, Memphis color + art installations, which are very photogenic! The floor-to-ceiling windows in the room have a wide view, the bedding is comfortable, the shower water pressure is stable, and the details are in place! The service exceeded expectations, the front desk was efficient, and the room type was upgraded proactively; the concierge mentioned the surrounding food guide when helping with the luggage, which was very considerate. Wang Huan arranged for me and my friends to stay for several days afterwards, and also provided a lot of help. In short, I was very satisfied with the stay! Whether it is a business trip or a citywalk vacation, this Hyatt Centric can meet the needs, and I will give priority to it next time!
Original TextTranslated by Google
Response from Property: Thank you for your high evaluation and recognition of Wang Huan. We are committed to providing our guests with high-quality experiences that are unique to the local area. The recently opened outdoor terrace barbecue offers five-star quality and affordable prices, allowing guests to experience the city's bustling atmosphere without leaving their homes. We sincerely invite you to experience it when you come back next time, and look forward to bringing you surprises again! Hotel General Manager——Vicky Wang
Guest User
1 King Bed Room
Stayed in Mar 2025
Family
13 review
10/10
Outstanding
Posted on Apr 6, 2025
The overall stay was very pleasant. Wenny and Fairy at the front desk responded quickly and thoughtfully during the stay. They arranged a great room. The hotel has a good sense of design in every detail. It looks good wherever you take pictures. The hotel is also pet-friendly. You can see cute dogs from time to time. I will choose this place again next time if I have the chance.
Original TextTranslated by Google
Response from Property: The first Hyatt Centric brand in Northwest China stands out with the ingenious design of Master Kengo Kuma. The space layout is exquisite, and every corner is an excellent place to take photos and check in. The guest rooms are equipped with the world's top air purification system, convenient capsule coffee machine and Bluetooth speaker to ensure that every guest can enjoy comfort and convenience and fully relax. Your satisfaction is our greatest motivation. We look forward to serving you again in the future. Thank you for your visit and valuable evaluation! Hotel General Manager——Vicky Wang
Guest User
1 King Bed Room
Stayed in Mar 2025
Business traveler
1 review
6.5/10
Posted on Apr 3, 2025
In order to save money, the air conditioning was not turned on. It was very bad and hot without ventilation. Finally, I reported that I asked the engineering department to turn on the air conditioner but they didn't. It was a complete deception. The experience is extremely bad. The location is also inconvenient. There is a gas station and a 4S store next to it. There is no convenience store either. You can only order takeout, but you have to go out to pick it up. Very inconvenient.
Original TextTranslated by Google
Response from Property: We are very sorry for the bad stay experience you had. We are deeply sorry for it. Regarding the air conditioning issue, the hotel's central air conditioning has been set to intelligent constant temperature mode (24-26℃). Due to the large temperature difference between day and night in Xi'an recently, which may affect the perceived temperature, we have arranged for the engineering department to manually adjust it at any time according to temperature changes to ensure comfort. The hotel is located in the core area of ​​Gaoxin CBD. The surrounding supermarkets are only a two-minute walk away and there are also many catering facilities. The Tang Dynasty City That Never Sleeps can also be reached directly by subway in 5 stops. We apologize for the lack of communication in the early stages, which may have resulted in your failure to fully understand. Regarding takeaway service, the concierge desk provides 24-hour free room delivery service. You can call the switchboard at any time and we will deliver it to you as soon as possible. Thank you for your feedback. Every imperfection is a direction for our improvement. We look forward to the opportunity to provide you with a more perfect experience again! Hotel General Manager——Vicky Wang