Zehai Hotel Reviews

Staff was nice. Used toothbrush was found in the bathroom. Requested for extra towels but had to ask again for many hours. The toilet and bathroom have glass doors and no locks. There is no division between bedroom and washroom. For a family and friends staying, it is inconvenient lay-out of the bathroom and toilet. Overall our stay was pleasant.

My best stay in all of china! Very clean, neat and luxury room. 1 minute walk to subway station that is only 1 stop away from xian north train station. 葛佳怡 is very helpful. I had an evening train at 6pm, was supposed to checkout at 12pm. They let me stay free of charge till 5pm and even dropped me off at the train station. Highly highly recommend as they have the best service!

Perfect overnight stay when arriving late at Xianbei station. Very pleasant and helpful reception staff. Room was modern and immaculately clean.

Great hotel, classy decor and friendly, helpful staff. Fitness room was no good but otherwise an excellent place to stay in Xi’an. Thank uou

The hotel is beautiful, quiet and centrally located! Nice decor and the coi fish tank at the lobby was a treat! The receptionist gave us superb service, the drivers were friendly and helpful! Awesome stay and will definitely come back again!

Xiao Yu and Xiao Yi helped us out a lot!! It's a great place to stay for a night if you're using xianbei station.

I booked this hotel because I arrived very late on the high-speed train into the north xian railway station. Took a short taxi ride to get here. While English is not readily spoken, the staff and service were fantastic and did what it took to help me out with any questions I had. Very kind. Location is about a five minute walk to line 14 subway stop, which goes to the airport. It feels like 40 minutes or so to the center of xian on the subway. There is a street near by with many great restaurants. I think this place would be equivalent to a suburb, with high rise apartments. It was really cool at night to be away from the hustle and bustle of the city and see this side of how Chinese live. Really, it was my favorite part of my trip to Xian. The hotel was very clean. Staff excellent. Only compliant is Chinese smokers in a hotel. I carries through the vents of an otherwise clean and inviting hotel. Advice to hotel... stop the smokers before they ruin the smell of your hotel. Thanks for a great stay.

Located near to Xi An North HSR Station which also doubled up with Metro Subway Lines. Line 14 Metro can reach here too from the airport. The nearest Metro Station is about 800m walk ie Wen Jing Yuan ..文锦圆 of Line 14. Hotel room is clean and comfortable. Breakfast buffet line is sumptuous with many choices of local varieties. With a coffee machine too! Front desk is very friendly and helpful. Even helped is to our room. We looked tired. Thanks. Metro Line can reach most of city main tourist attractions but do prepare for some 10 to 15 stations away. Nice n comfy rides though and very cheap. With Metro Card via AliPay Apps'we really enjoy our adventures in this ancient metropolis. Lots of historic n iconic attractions. 酒店环境雅致 卫生服务都很优秀 床垫很软睡的很舒服 前台服务很热情尤其是小葛和小雨 办入住的时候看我们行李多还帮我们搬了行李拿到房间里 很不错的一家酒店. 赞👍👍👍👍👍

The possition is ok. But there was a very bad smell when I enterd the room

Fantastic and friendly service

Details determine quality. I felt the hotel's attentiveness every moment here. I highly recommend it! The front desk service was warm and professional. From check-in to check-out, I felt very attentive. The shuttle service was in place and I felt at home.

The front desk lady was incredibly helpful. We checked in late, and were given a fruit box upon arrival. We were a large group, and after informing them, they also provided breakfast coupons for each person. The hotel was wonderful, comfortable, and a truly wonderful experience. I highly recommend it; you won't go wrong staying here. They have a free gym and laundry facilities. It's also very close to the subway and high-speed rail stations.

Overall, it's good, the environment is OK, the transportation is convenient, there is free pick-up and drop-off, and the service is very considerate. There are also many types of breakfast. Recommended

The hotel we checked into at night was very close to the high-speed railway station. The front desk staff, Xiao Cao and Xiao Deng, were very considerate. They helped us prepare breakfast, asked the driver to take us to the station, and upgraded our room. In short, I was very satisfied with Xiao Cao and Xiao Deng and thanked them very much. They really tried their best to take care of the guests. I really like them!!!