The overall facilities of the hotel make people feel relaxed and happy. The room is spacious and bright, with light colors, good brightness of the light strip, equipped with double-track curtains, good shading effect.
The disadvantage is that the sound insulation of the window is not very good. There will be a humming noise from trucks passing by from time to time in the middle of the night, which is very disturbing for light sleepers. However, the hotel is equipped with earplugs, which can be obtained by calling.
During the extension period, I would like to praise the service staff on the floor and the room service department again. The room was cleaned very clean and tidy. The heating was delivered to the room quickly when needed. Any help can be actively solved.
The restaurant downstairs in the hotel does not seem to be very welcoming to guests dining alone. When they heard that they were dining alone, they did not greet them much. Originally, I wanted to order a few more dishes in the restaurant on Friday afternoon, but because I was worried about wasting food, I asked a few more questions. The waiter at the door was a little impatient, which really made me lose my appetite for dining in the restaurant.
Finally, I went back to the room and used the room ordering service. The room ordering service is much better than the service of the restaurant downstairs. I used it several times during my stay. The level of the food is very good, the level of the chef is very good, the delivery is very timely, and everyone who delivers the food is very friendly and polite. When the food is brought into the room, it is kept at the temperature of the dining room just served. It is very delicious. When you need to collect the tableware, you can call the service at any time. It is very timely.
Finally, it makes people feel uncomfortable when checking out.
A girl at the front desk repeatedly asked to give a five-star rating and add her name. However, she did not provide any service for me during the few days of stay. Such a request is really embarrassing.
I don’t know if it’s because I didn’t fully agree to her request. When I came back to store my luggage, she pretended not to see it. When there was no one in line, I waited for almost five minutes and no one asked. The same is true when I came back to pick up the luggage. When there was no one in line, I waited for a long time and no one greeted me. As a front desk, such behavior of ignoring guests requires timely training by the management.
During the check-in process, I felt that the service attitude of the front desk was very unstable. Some staff had shortcomings in their hospitality, such as not actively greeting guests, being impatient in words and deeds, and basically no polite expressions such as hello and thank you. The language expression lacked the basic literacy of the service industry. Other guests cut in line at will without management.
It is understandable that young people lack work experience and lack control over work intensity. The need for guests to give good reviews is based on the feelings of the guests themselves. This depends on how each staff member does his or her job well and what kind of feelings he or she brings to the guests. The negative feelings at check-out offset the goodwill accumulated in the past few days.
Although as a hotel of this level, it should not be required by the standards of a five-star hotel, a good attitude in hospitality is a basic quality required in the hotel industry. Every staff member at the front desk is the business card of the hotel. I hope that it can attract the attention of the management and improve it.
Outstanding
5709 Reviews