Wuzhishan Yatai Rainforest Hotel

Wuzhishan Yatai Rainforest Hotel Reviews

Wuzhishan Yatai Rainforest Hotel

Yabin Area, Wuzhi Mountain, Wuzhishan, Hainan, 572200, ChinaSee Hotel Details
Wuzhishan Yatai Rainforest Hotel
Wuzhishan Yatai Rainforest HotelWuzhishan Yatai Rainforest HotelWuzhishan Yatai Rainforest Hotel
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Guest Reviews

9.1/10
Good
971 review
Verified reviews
Location9.5
Amenities8.8
Service9.0
Cleanliness9.1
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All reviews(971)
Positive reviews(935)
Reviews with photos/video(324)
Classy environment(234)
Great air circulation(90)
Close to scenic area(64)
Tasty food(60)
Clean pool(40)
Great swimming pool(40)
Negative reviews(36)
Guest User
Elegant Room (2 Beds)
Stayed in Oct 2024
Traveling with friends
2 review
7.0/10
Posted on Dec 2, 2024
Breakfast quality was so so, room was good but not sure hy the keep the balcony or open of the room. This could se moscatos and it was quite chilly.
Response from Property: 尊敬的賓客您好,非常感謝您抽出寶貴的時間給予我們反饋。我們瞭解到您提到房間的問題,對此我們深感抱歉。我們會加以改進,再次感謝您的反饋,您的意見是我們不斷進步的動力。如果您在入住期間還有任何其他問題或需要進一步的幫助,請隨時與我們聯繫。我們期待您的下次光臨,祝您生活愉快。
Guest User
Elegant Room (2 Beds)
Stayed in Apr 2024
Traveling with friends
1 review
9.5/10
Amazing
Posted on May 18, 2024
Perfect stay in the amazing surrounding. Huge terretory with villas, swimming pool and a little zoo build in a tropical landscape. The hotel is located right next to the entrance to the national rainforest park. The stuff is super supportive. We were upgraded to the room on the 5th floor with a remarkable view on the mountains. Also, Mr Sam help us to plan and book our futher travelling in the surroundings. Thank you for our outstanding vacation!
Response from Property: 尊敬的國外友人您好!非常感謝您選擇入住酒店並給予酒店好評。感謝您對我們酒店的支持和認可!您的鼓勵是我們前進的最大動力,酒店的員工大多數都是當地的少數民族同胞,是非常熱情淳樸的,真誠用心的服務每一位賓客是我們一直堅持的工作原則,我們期待不久的將來,您的再度光臨,在這裏分享下一個假期的悠閑和喜悦,祝您工作順利,生活愉快!
Michael Wenxue
Elegant Villa (Double bed)
Stayed in Sep 2023
Family
90 review
8.0/10
Very Good
Posted on Oct 28, 2023
The hotel is close to the rainforest park, but far away from the city. The room is spacious and clean. The gym equipments are old. The outdoor pool is nice. The parking lot at the front of the hotel is very small. The staff are friendly. The buffet breakfast is expensive for its quantity.
Response from Property: Hello dear guests! First of all, thank you for choosing to stay at the hotel. We humbly accept your compliments and we will correct them in time if we do not do well. The hotel is located in a tropical rainforest national park. The swimming pool is filled with spring water from the mountain. The rooms are old because they have a certain age, so they may be different from what you expected, but we are diligently maintaining and maintaining them. In addition to the parking spaces in the lobby, the hotel also has a dedicated parking lot. Due to the special geographical location, the parking spaces are scattered in the hotel area. The concierge can guide you to parking and pick-up. For you, we will continue to surpass and improve. Keep it up. We look forward to your visit again in the near future and share the leisure and joy of your next vacation here~! I wish you a happy life and smooth work!
HappyVic
Deluxe Villa (Double Bed)
Stayed in Sep 2023
Couple
61 review
8.0/10
Very Good
Posted on Oct 4, 2023
Unbelievable scenery! Stunning surroundings and great service
Response from Property: 尊敬的賓客,您好!能給您留下如此美好的印象,是我們莫大的榮幸!同時也謝謝您對酒店的肯定,這裏年平均氣温22.4℃,屬於熱帶雨林氣候,鳥語花香與山中的原生態樹木融為一體。更適合養生度假和客人釋放壓力。雨林自然環境得天獨厚,是踏春、避暑,度假養生的勝地!清晨時聆聽着鳥兒動聽美妙的歌聲,拉開窗簾看着迷人的朝霞灑滿雨林,在雨林中享受有着特色的早餐,感受那拂過臉頰清甜的微風;我們會更加努力,再次感謝您對酒店的肯定,我們期待與您的再次相見!祝您生活愉快!
Anonymous User
Superior Room (2 beds)
Stayed in Sep 2022
Traveling with friends
12 review
10/10
Outstanding
Posted on Jan 4, 2023
A much needed weekend staycation in Hainan. Hotel is in a gorgeous location - set in the tropical rainforest. Very large grounds. Helpful and accommodating staff. Bath tubs and heated blankets for the cooler months. We had a fantastic guide who took us on a walk just outside of the hotel and into the rainforest. You can do a shorter loop or you can continue up and up and up lots of stairs- it is a good workout. The path is not 100percent complete / or not open right at the top so we went to a little door and back down again. I very much enjoyed this walk. Our helpful guide provided with walking sticks and helped with photo opportunities. After the the walk he showed us a a temple and gallery located in the hotel’s grounds. The gallery kindly provided us with our very own tea ceremony and the views from the small room of the mountain was lovely.
Response from Property: 尊敬的賓客您好!非常感謝您選擇入住我們酒店。酒店位於熱帶雨林國家公園內,酒店最大的優勢是原生態的自然環境和超高的負氧離子,屬於天然氧吧。酒店大堂外200米就是登山點和免費停車場,登山和停車都非常方便的。電瓶車可以送住店客人到登山口哦。得到您的認可是我們最大的榮幸。真誠期待您的再次光臨、祝您生活愉快!
Guest User
Superior Room (2 beds)
Stayed in Jul 2025
Family
4 review
10/10
Outstanding
Posted on Aug 17, 2025
The hotel is conveniently located within the scenic area. The room was clean, tidy, and comfortable. The food was a bit limited. There's an organization that takes children on nighttime animal explorations in the park. The next day, we also took them to Wuzhi Mountain. There's a fee, but it's a much better option than wandering around on your own. We got to know many animals and see Hainan's unique landscapes. The children had a great time!
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!衷心感謝全五星認可!很高興酒店景區直達的便利與潔凈客房為您提供舒適體驗,更欣喜小賓客通過深度自然體驗收穫知識!關於餐飲豐富度的建議我們已收錄,正持續優化選擇。五指山亞泰雨林酒店期待再邀您全家歸來,共赴新的雨林奇遇!
Wushengdemao12
Elegant Villa (2 beds)
Stayed in Apr 2025
Family
27 review
3.0/10
Posted on Jun 1, 2025
1. The hotel management is very messy. Not only is there a serious shortage of parking spaces, but the entrance to the hotel is crowded and the charging parking spaces are completely occupied. I asked for charging parking spaces before coming, but it was hard to find a parking space, not to mention a charging parking space. The car can only drive a few dozen kilometers. I went to the parking lot early the next morning to charge it, but it was in vain. Finally, a charging parking space was vacant, but the charging pile was either occupied by the parking space next door or by a gasoline truck. There was no management staff on site. I have to say that I drove to Shuiman Village to find a charging parking space in another hotel, which wasted a whole morning. 2. I stayed in a villa room. I need to go to the main building for breakfast. I made two calls to the front desk to call for an electric car, but no one answered. I had to walk out by myself. Fortunately, I met someone else's electric car on the record. 3. The bedding in the hotel room is very damp. There are electric blankets on the bed. It seems that the dampness is not accidental. The hotel has a solution, but why don't you ask your staff to turn on the electric blanket to dry it in advance? When I got to the room, it was about 9 o'clock and it was time to go to bed. I found that the quilt was very wet, so I had to turn on the electric blanket to dry it for a long time. The sheets were dry, but the quilt was still wet. Then it was very warm in the summer. How can I sleep? 4. I turned on the air conditioner for a long time but it was not cold. Then I found that the air conditioner was broken. So I called a technician in the middle of the night. It took a long time to fix it. There was also a technician in the middle of the night, but why couldn't I check these things myself first? Check them out in advance? 5. The room facilities are old, the toilet is yellow, and the so-called bathtub, as soon as you open the door of the bathtub, a big gecko falls from the top of your head into the bathtub, it's so scary, I quickly close it, and when I turn around, a big wasp flies around the bathroom, don't you think it's scary? 6. The bed is small, I tried every button on the phone, but it didn't work, so I just unplugged it, and all the calls were transferred through Ctrip 8. Finally had breakfast: Sir, children over 1.2 meters need to pay separately, a 6-year-old child, 1.23 meters tall. After staying in so many hotels, I was the first one to be stopped and asked to pay in the restaurant 9. My wife didn't sleep well, got up a little late, it was almost ten o'clock, I called the front desk to ask the battery car to pick her up for breakfast (we both got up early and went out to find a place to charge), the front desk was very happy, and said in a joyful tone: Hello, ma'am, breakfast is gone, no need to eat 10. My son and I did have breakfast, let's look at the photos. There were three meat dishes: bacon, chicken sausage, and pork neck (very fatty). They were probably the worst I've ever eaten in a five-star hotel. I took photos of almost the entire breakfast room. That's all.
Original TextTranslated by Google
6/14
Response from Property: Dear guest, hello! Thank you very much for your detailed feedback. We are deeply ashamed that your stay experience is far from our standards. The problems you pointed out (parking chaos, invalid charging spaces, delayed service response, facility failure/insect infestation, breakfast quality and policy communication) hit the nail on the head. We attach great importance to it and have taken immediate action: 1. Parking and charging: Dedicated personnel are on-site to manage charging spaces to ensure dedicated use and prevent occupation; optimize information synchronization to avoid misleading. 2. Service response: Strengthen the dispatch of battery vehicles and telephone answering guarantees to improve efficiency; add convenient taxi-calling methods. 3. Room facilities and environment: Force dehumidification equipment (such as electric blankets) to be turned on in advance; comprehensively overhaul air conditioners, telephones and other facilities, strengthen daily maintenance and preventive inspections; upgrade pest control to prevent similar disturbances. 4. Breakfast experience: Evaluate and upgrade the quality and variety of food; focus on training employees to clearly and proactively communicate charging policies and service attitudes. We are well aware that the problem is not accidental, but caused by management negligence, and will never use holidays or environment as an excuse. We have invested resources in systematic rectification (hardware update, process optimization, enhanced training and supervision) to strive for thorough improvement. Your criticism is the driving force for improvement. We sincerely look forward to the opportunity to serve you with a new look in the future.
Yulongxueshan
Superior Room (2 beds)
Stayed in May 2025
Family
35 review
10/10
Outstanding
Posted on Jun 13, 2025
The room is spacious and bright, with good facilities and equipment, and equipped with a swimming pool and activity space. The service is good, warm and perfect. It is hygienic and clean.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your high evaluation of our hotel and the beautiful photos attached! Your satisfaction is our greatest motivation and pursuit. We have been committed to providing high-quality services and a comfortable and sanitary environment. The hotel is located in the Tropical Rainforest National Park, where the annual average temperature is 22.4℃, belonging to the tropical rainforest climate. The rainforest natural environment is unique and is a resort for vacation and health. Thank you again for your recognition of us. We sincerely look forward to your visit again. We will continue to serve you wholeheartedly and wish you a pleasant journey!
Guest User
Superior Room (2 beds)
Stayed in Apr 2025
Family
10 review
7.0/10
Posted on May 5, 2025
The hotel is located near the scenic area. The environment is good, but the hygiene needs to be improved. The facilities are relatively old and there are not enough parking spaces.
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好,非常感謝您的選擇光臨我們酒店,很遺憾遺憾您在我們的酒店沒有得到預期的服務體驗,酒店開業至今已經有10年有餘,酒店房間的維護和更新,我們一直在努力改進。 我們一直致力於提供優質的服務,在這次的服務中出現了些問題。我們會認真對待您的反饋,同時,我們會加強提升,我們衷心希望您能再次光臨,祝您旅途愉快。
Yunyingxue
Superior Room (2 beds)
Stayed in Feb 2025
Traveling with friends
6 review
9.7/10
Amazing
Posted on Apr 15, 2025
💥The nearest hotel to Wuzhi Mountain: It is next to Wuzhi Mountain National Park, super close! The ticket to Wuzhi Mountain is 40 yuan, which is not expensive! 💥Free parking: Free parking for guests staying in the hotel. 💥Environment: The hotel is quite Southeast Asian in style, with a beautiful appearance and a large area. It is estimated that those with children can play in it for a whole day. There are not only many trees in the courtyard, as if you are in a rainforest, but also ornamental animals such as pheasants, peacocks, and sika deer. In particular, there is a parrot in the lobby that can perform and talk. It is so fun, and the melon seeds are peeled very well. 💥Room: The building we stayed in was quite large, clean and tidy, with a balcony, and the view was very good. There are many villas in the hotel. If there are few people, the main building is recommended. 💥Good service: The restaurant, front desk, and lobby guide are all good👍 💥Dining: The breakfast is rich and can meet the needs; the dishes in the Chinese restaurant are standard and taste good. I recommend the stewed yellow beef, which is delicious. We had dinner in the Chinese restaurant, which is not expensive. 💥Surrounding tour: Follow the cycling route to visit two Li villages. The locals are quite simple. One of them can see the five peaks of Wuzhi Mountain, which is very good👍It seems to be the one in Shuiman Village. In short, our group likes this hotel very much. We are very satisfied with the accommodation, dining, service and scenery. It is the best place to stay when climbing Wuzhi Mountain. Say something~ Helpful Collection Comment
Original TextTranslated by Google
6/16
Response from Property: 尊敬的賓客您好,非常感謝您對我們酒店的高度評價並附上精美的照片!您的滿意是我們最大的動力和追求。我們一直致力於提供優質的服務和舒適衞生的環境,酒店位於熱帶雨林國家公園內,這裏年平均氣温22.4℃,屬於熱帶雨林氣候,雨林自然環境得天獨厚,是度假康養的勝地,再次感謝您對我們的認可,真誠期待您的再次光臨,我們將繼續竭誠為您服務,祝您旅途愉快!
Guest User
Elegant Room (2 Beds)
Stayed in Mar 2025
Traveling with friends
12 review
1.7/10
Posted on Apr 17, 2025
I was very tired after climbing the mountain. I lay down on the guest sofa for a while. A woman said loudly that I couldn't lie down. If you can't lie down, you can tell me nicely instead of such an attitude. The rooms are under the lobby. It's very damp and there are geckos in the room.
Original TextTranslated by Google
Response from Property: Hello, distinguished guests! Thank you very much for taking the time to share your stay experience. Regarding the situation you mentioned that you were loudly stopped by the staff for resting on the sofa, the sofa in the hotel lobby is a public facility and is indeed not suitable for lying down to sleep. We apologize for the inconvenience. You reported the problem of dampness in the room. Our hotel is located in a special geographical location with a high altitude and high forest coverage, and is indeed easily affected by the climate. However, we have always attached great importance to moisture-proofing in the rooms, and we arrange special personnel to turn on the air conditioner for ventilation every day. The room you originally booked was on the first floor. Considering the low floor, we also proactively upgraded your room to the third floor. Regarding your question about the gecko in the room, we are well aware that this may cause you discomfort. The ecological environment around the hotel is good. Occasionally, small animals will appear, which is indeed difficult to avoid. Once again, we sincerely apologize for the inconvenience caused to you and wish you a happy life!
Guest User
Elegant Villa (2 beds)
Stayed in Mar 2025
Family
8 review
8.0/10
Very Good
Posted on May 1, 2025
The room is a bit old, the landscape behind the balcony of the villa is too messy, with dead branches and fallen leaves without any trimming, and some garbage. The breakfast variety is average, the dishes are not replenished in time during the peak period, and the dishes are all gone before 9 o'clock. The restaurant is not well prepared, and the number of waiters cannot keep up. I sincerely suggest that the hotel management can go to Baoting Qixianling Junlan Hotel for inspection and reference. Your two styles are similar, and I hope you can keep up with their level.
Original TextTranslated by Google
Response from Property: 尊敬的賓賓客您好,感謝您選擇入住我們酒店並分享真實體驗,您反饋的問題和不足我們會及時整改,我們會繼續努力提升設施和服務質量,為每一位賓客打造無憂旅程,酒店位於熱帶雨林國家公園內,這裏年平均氣温22.4℃,屬於熱帶雨林氣候,雨林自然環境得天獨厚,是度假康養的勝地,期待您的再次光臨,祝您旅途愉快!
Zhangmingliang
Elegant Villa (Double bed)
Stayed in Mar 2025
Family
13 review
10/10
Outstanding
Posted on Apr 16, 2025
Arriving at the hotel is like entering a forest, with fresh air and being surrounded by nature.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your five-star praise! We are glad that you are satisfied with the hotel environment, facilities and services. Your recognition is our driving force. We look forward to seeing you next time and continuing to provide you with quality experience! I wish you all the best!
Guest User
Guestroom - with View (2 beds)
Stayed in Feb 2025
Couple
12 review
10/10
Outstanding
Posted on Mar 14, 2025
Next to Wuzhishan Tropical Rainforest National Park, the location is excellent. The hotel rooms are spacious and the balcony has a view of the main peak of Wuzhishan. Although there is only one restaurant, the dishes are good. The front desk service is very warm and thoughtful, and the macaws in the lobby are very interesting. In short, from the perspective of cost performance, this may be the best choice in the area.
Original TextTranslated by Google
6/7
Response from Property: 尊敬的賓客,您好!感謝您選擇入住五指山亞泰雨林酒店,金剛鸚鵡泰泰是我們的萌寵,它很喜歡與人互動,它年齡比較小,會簡單説你好,拜拜,比較受客人的喜歡,這裏年平均氣温22.4℃,屬於熱帶雨林氣候,鳥語花香與山中的原生態樹木融為一體。更適合養生度假和客人釋放壓力。雨林自然環境得天獨厚,是踏春、避暑,度假養生的勝地!再次感謝您對酒店的肯定,我們期待與您的再次相見!祝您生活愉快!
Weimingyueqingfeng
Superior Room (2 beds)
Stayed in Feb 2025
Traveling with friends
12 review
10/10
Outstanding
Posted on Mar 27, 2025
A hotel built deep in the forest, with a beautiful environment, an infinity pool, a large villa park, neatly maintained rooms, and a balcony, very comfortable design. The location is right at the entrance of the scenic area, which is very convenient for going up the mountain the next day. The hotel check-out time is 2 pm, which is very friendly to tourists going up the mountain. The hotel's supporting catering is also good. If you don't want to drive down the mountain to eat at night, you can solve it. The ingredients are fresh and the price is not too expensive. It is a recommended place to stay!
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好,非常感謝您對我們酒店的高度評價!您的滿意是我們最大的動力和追求。我們一直致力於提供優質的服務和舒適衞生的環境,酒店位於熱帶雨林國家公園內,對於登五指山愛好的朋友來説真的很方便,這裏年平均氣温22.4℃,屬於熱帶雨林氣候,雨林自然環境得天獨厚,是度假康養的勝地,酒店採購的都是當地天然綠色食材,以當地特色菜為主,供每位遊客朋友品嚐,真誠期待您的再次光臨,我們將繼續竭誠為您服務,祝您旅途愉快!