GRAND HOUSE HOT SPRING WUYI Reviews

Response from Property: 尊敬的賓客您好！非常感謝您對酒店的支持和各方面的認可，我們所做的一切都衹為給每一位客人帶來不一樣的入住體驗，看到您的滿意和肯定，我們真的是非常的感動，我們會繼續努力，時刻準備着您隨時回來。

Response from Property: 尊敬的賓客，感謝在百忙之中寫下寶貴的意見，您的建議是我們前進的動力和方向。 我們將秉承客户至上的服務理念，竭誠為您提供更細緻周到的服務，也感謝您一路的支持與陪伴，期待您能再次檢閲我們的進步。百達屋，不一樣，就是更好！

Response from Property: ）尊敬的賓客您好！非常感謝您的入住與讚賞！很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞，也是我們進步的動力，我們會繼續保持熱忱，致力讓每一位客人享有賓至如歸的入住感受，熱切期待您的再次光臨！歡迎您再回來體驗，祝生活愉快！

Response from Property: Dear Guest, Thank you so much for your support and trust. We will continue to uphold our service philosophy of doing things with heart and providing meticulous service, so that you can feel the warmth of home at Wuyi Hot Spring Guantang. We look forward to your next visit to see our progress. Wishing you happiness every day!

Response from Property: Dear Guest, Greetings! Your continued choice is a great honor for us, and your unwavering support delights us. We look forward to seeing you again!

Response from Property: Dear guests, thank you for choosing us and supporting our hotel. Your satisfaction is the driving force of all hotel staff. Making every guest feel at home is our ultimate goal. The hotel rooms are warmly decorated and equipped with free high-speed WIFI, which is the best choice for your travel. It is our honor to serve you. All hotel staff look forward to your next visit.

Response from Property: Dear Guest, First of all, thank you for choosing Guantang Hotels and for taking the time to provide feedback on your stay. Your feedback is the core motivation for us to improve our services, and we sincerely apologize for this and have initiated a comprehensive rectification. Regarding the issues you raised, we will now explain the solutions one by one: I. Regarding check-in efficiency and front desk environment: We apologize for the long check-in time and noisy front desk environment. Upon investigation, it was found that the hotel was fully booked that day, coinciding with peak check-in time, resulting in long queues and causing frustration among other guests. We sincerely apologize for this. We have now taken the following measures: Optimizing staffing, increasing front desk staff during peak hours, and setting up a separate complaint handling area to avoid disturbing other guests; upgrading service training to ensure staff can respond quickly to emergencies. II. Room Hygiene and Facility Maintenance Issues The hygiene and facility issues you described seriously violate brand standards. We have zero tolerance for this and are conducting a comprehensive investigation and rectification. Our focus is on repairing wall cracks, replacing old equipment (such as telephones), and establishing a dedicated mold cleaning process. A facility renovation plan, the "Guest Room Renovation Project," has been launched. III. Hot Spring Experience and Amenities Optimization We deeply regret that the hot spring area did not meet your expectations. Hotel management is actively responding and taking measures to rectify the situation, such as expanding facilities, updating product services, adding special and leisure services, and adding a leisure bar offering free fruit and drinks. Please note that our hot spring is a natural Japanese hot spring. To ensure the peace of mind of every guest, we have adopted a complete imported water circulation and purification system, with hourly water quality testing. IV. Location and Surrounding Amenities Improvements Regarding the issue of the remote location, we are compensating for objective limitations through service extensions: We are considering adding a mini supermarket in the future: adding 24-hour self-service retail cabinets covering snacks, daily necessities, etc.; We are also cooperating with catering delivery services, partnering with nearby high-quality restaurants to provide exclusive discounted delivery services. V. Compensation Plan and Sincere Invitation To express our apologies, if you wish to experience our service again, we will arrange a dedicated concierge to follow up throughout the process, ensuring a seamless service transition. Thank you again for your feedback! We have contacted you via private message and look forward to further communication. The Guantang team promises to use this incident as an opportunity for transformation, continuously improving service quality, and hopes to welcome your inspection with a brand new look in the future.

Response from Property: Dear Guest, thank you for staying at our hotel and sharing your experience. We are delighted that you appreciated every aspect of our hotel. Your detailed description conveyed the happiness you experienced during your trip, which is exactly what we strive for. This will continue to motivate us to work harder and make progress. We look forward to serving you again!

Response from Property: Dear guest, hello! Your simple words are full of touching to us. We are very glad that you have a pleasant stay. Providing guests with a warm and comfortable living environment has always been our goal. At the same time, thank you very much for your comments on the hotel. You are very careful and attentive in your comments. As employees, we are very touched that you pay so much attention to every detail of the hotel. Thank you for your love for the hotel. Thank you for your support. Wuyi Hot Spring Guantang Hotel will definitely remember it in our hearts. I hope that everything will go well and you will be happy in the future~

Response from Property: Dear guests, thank you for staying at our hotel and sharing your experience. We are glad that you have recognized every aspect of our hotel. Through your meticulous description, we can feel the happiness that this journey has brought you. This is what we service providers have always pursued, and it will also become our motivation to continue working hard and making progress. We look forward to serving you next time!

Response from Property: Dear Guest, Your simple words have touched us deeply. We are delighted that you had a pleasant stay. Providing a warm and comfortable environment for our guests has always been our goal. We are also very grateful for your review of the hotel. Your detailed and thoughtful feedback is truly appreciated. As staff, we are deeply moved by your attention to every detail of the hotel. Thank you for your patronage. Wuyi Hot Spring Guantang Hotel will always remember your support and wishes you all the best in the future!

Response from Property: Dear Guest, Your simple words have touched us deeply. We are delighted that you had a pleasant stay. Providing a warm and comfortable environment for our guests has always been our goal. We are also very grateful for your review of the hotel. Your detailed and thoughtful feedback is truly appreciated. As staff, we are deeply moved by your attention to every detail of the hotel. Thank you for your patronage. Wuyi Hot Spring Guantang Hotel will always remember your support and wishes you all the best in the future!

Response from Property: Dear Guest, Thank you so much for choosing Wuyi Hot Spring Guantang and for your attention and positive feedback. Your support and encouragement are our driving force. We hope our warm and welcoming service will bring you a supreme experience. Welcome to visit us again!

Response from Property: Dear Guest, Your simple words have touched us deeply. We are delighted that you had a pleasant stay. Providing a warm and comfortable environment for our guests has always been our goal. We are also very grateful for your review of the hotel. Your detailed and thoughtful feedback is truly appreciated. As staff, we are deeply moved by your attention to every detail of the hotel. Thank you for your patronage. Wuyi Hot Spring Guantang Hotel will always remember your support and wishes you all the best in the future!