Vienna International Hotel (Wuhan Yellow Crane Tower Pengliuyang Subway Station) Reviews

Response from Property: Dear customer, hello! I am very sorry for the unpleasant experience you had. Xiao Wei's heart is filled with guilt and regret, and I am truly sorry. We have also conducted a comprehensive understanding of the issues you have reported. In response to the service problem you mentioned, we will handle it and provide corresponding training to the relevant personnel. At the same time, our hotel now has a dedicated butler to follow up on our services. If you have any questions, please let us know and we will solve them for you as soon as possible. Thank you for your feedback, and we look forward to your next stay feeling our improvement. If you have more detailed feedback, please contact us. Thank you very much for your support!

Response from Property: Dear guests, We attach great importance to your feedback. Regarding the breakfast issue you raised, we have checked all ingredients to ensure their safety and freshness. Regarding the seasoning issue you raised, we have communicated with the chef to improve it. Additionally, our 17th floor breakfast restaurant is equipped with a microwave for guests to use on their own! If you have a need for a refrigerator, the hotel has a portable refrigerator that can be delivered to your room. If you have any questions during your stay, you can call the front desk as soon as possible, and we will handle them for you as soon as possible. We attach great importance to customer experience, and if you have any other opinions, you can continue to provide feedback to us. We have been working hard to continuously improve. Xiaowei also secretly told you: 1. All our rooms are equipped with high-speed wireless network connection. 2. We adopt a constant temperature and pressure, three second rapid hot shower system, which can provide guests with a perfect bathing experience 24 hours a day. 3. It only takes about 10 minutes to walk from the hotel to Huanghe Tower/Yangtze River Bridge. 4. Only 20 meters away from Peng Liuyang subway station, the transportation is very convenient. Thank you for your feedback, look forward to visiting again, and wish you a pleasant journey!

Response from Property: Dear guest, we greatly appreciate your kind words of praise. Wuhan offers a plethora of captivating attractions and delectable culinary delights. For instance, in close proximity to our hotel, you can explore the vibrant Liangdao Street and Dacheng Road where an array of tantalizing snacks await you. Additionally, the breathtaking scenery of East Lake is not to be missed. We sincerely hope that you will have the opportunity to experience its beauty firsthand during your visit with us. Once again, thank you for choosing our establishment and we eagerly anticipate welcoming you back in the future.

Response from Property: Dear guests, thank you very much for your comments on our hotel. Xiaowei, on behalf of all the staff, would like to thank you. In response to your feedback on the smoking problem in the room, we have a smoke-free floor. If you feel that the room smells bad, you can contact our front desk in time and we will change the room for you. At the same time, our hotel also has a hotel service butler follow-up service. If you have any questions, please let us know and we will solve them for you as soon as possible. Thank you for your feedback. We also look forward to your next stay and feeling our improvement. If you have more detailed comments, please contact us. Thank you very much for your support！

Response from Property: 尊敬的賓客，非常感謝您給我們的好評，感謝我們的此次相逢，也期盼與您再次相遇。小維偷偷告訴您，入住期間地下停車場免費停車【離黃鶴樓/長江大橋近]【管家服務]【出門就是地鐵站】【免費停車]【交通便利]【零停留服務]【路早服務]【自助免費洗衣房]，酒店提供免費的一次性刮鬍刀，一次性馬桶墊，一次性防噪耳塞，一次性針線包，一次性護理包，行李免費寄存等等。我們遇見，確是在最美的年華;我們相遇，願為您提供最好的服務和品質;我們相離，卻共同盼望着下一次重逢，小維期待着與您的再次相遇我們酒店的好評，我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快!

Response from Property: [Close to subway station] [Butler service] [Free parking] [Convenient transportation] [Zero stop service] [Early morning service] [Self-service free laundry, gym] [Conference room] Thank you very much for your good comments on us, thank you for our meeting, and look forward to meeting you again. Xiao Wei secretly tells you that there is free parking in the underground parking lot during your stay. You can add our butler WeChat, and hundreds of butler items can be borrowed for free. The hotel provides free disposable razors, disposable toilet mats, disposable noise-proof earplugs, disposable sewing kits, disposable care kits, free luggage storage, etc. We met, indeed in the most beautiful years; we met, and are willing to provide you with the best service and quality; we parted, but we look forward to the next reunion together. Xiao Wei looks forward to meeting you again. Our hotel's good comments, we will continue to work hard to live up to your good comments. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!

Response from Property: [Close to subway station] [Butler service] [Free parking] [Convenient transportation] [Zero stop service] [Early morning service] [Self-service free laundry, gym] [Conference room] Thank you very much for your good comments on us, thank you for our meeting, and look forward to meeting you again. Xiao Wei secretly tells you that there is free parking in the underground parking lot during your stay. You can add our butler WeChat, and hundreds of butler items can be borrowed for free. The hotel provides free disposable razors, disposable toilet mats, disposable noise-proof earplugs, disposable sewing kits, disposable care kits, free luggage storage, etc. We met, indeed in the most beautiful years; we met, and are willing to provide you with the best service and quality; we parted, but we look forward to the next reunion together. Xiao Wei looks forward to meeting you again. Our hotel's good comments, we will continue to work hard to live up to your good comments. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!

Response from Property: Dear guest: Thank you very much for choosing our hotel and for sharing your experience honestly. We sincerely apologize for the poor soundproofing and noise disturbance. The laughter from the next door, the noise in the storage room, and the conversation at the door that you mentioned seriously affected your rest, which is contrary to the high-quality sleeping environment we hope to create for our guests. We have quickly arranged for the engineering team to conduct a comprehensive inspection of the soundproofing facilities, and plan to upgrade the areas with poor soundproofing in the near future. At the same time, we have also re-regulated the use time and operation specifications of the storage room, requiring employees to handle with care and avoid making noise in the early morning. For the management of personnel in public areas, we will also strengthen patrols and remind guests to keep quiet. You chose us because of the convenience and late check-out service, but you did not get a good rest. We feel guilty. At the same time, our hotel now also has a hotel service butler to follow up the service. If you have any problems, you can tell us and we will solve them for you as soon as possible. Thank you for your feedback and look forward to your next stay to feel our improvement. If you have more detailed opinions, please contact us. Thank you very much for your support!

Response from Property: [The restaurant on the 17th floor allows you to face the Yellow Crane Tower directly, and the Vienna Hotel takes you to experience the prosperity of the downtown area] Dear guests, thank you for meeting us this time, and look forward to meeting you again. Xiaowei secretly tells you that the underground parking lot is free during your stay. You can add our housekeeper WeChat, and hundreds of housekeeper items are free to borrow. The hotel provides free disposable razors, disposable toilet mats, disposable noise-proof earplugs, disposable sewing kits, disposable care kits, free luggage storage, etc. We met, indeed in the most beautiful years; we met, and we are willing to provide you with the best service and quality; we parted, but we look forward to meeting you again together. Xiaowei looks forward to meeting you again~ Thank you for your affirmation of the hotel, looking forward to visiting again, and wish you a pleasant journey!

Response from Property: Dear distinguished guest, hello! Thank you very much for your support to the hotel. We are a little disappointed that we did not receive your full 5-point praise. It may be that the hotel still has some shortcomings. I hope you can point out our shortcomings next time you come, and we will try our best to do better. Xiaowei secretly tells you: close to [Line 5 subway entrance] [Yellow Crane Tower] [Yangtze River Bridge], and enjoy [zero-stay service] [self-service laundry service] [gym] We serve with our heart so that every guest who comes to the store can feel the warmth of home. We hope that our service can bring you more surprises and touches, and look forward to your next visit!

Response from Property: 【十七樓餐廳讓您直面黃鶴樓，維也納酒店帶您體驗鬧市繁華】尊敬的賓客您好，感謝我們的此次相逢，也期盼與您再次相遇。小維偷偷告訴您，入住期間地下停車場免費停車，您可以添加我們的管家微信，百項管家物品免費借用，酒店提供免費的一次性刮鬍刀，一次性馬桶墊，一次性防噪耳塞，一次性針線包，一次性護理包，行李免費寄存等等。我們遇見，確是在最美的年華;我們相遇，願為您提供最好的服務和品質;我們相離，卻共同盼望着下一次重逢，小維期待着與您的再次相遇~感謝您對酒店的肯定，期待再次光臨，祝您旅途愉快!

Response from Property: Dear guest, hello! Thank you very much for your support to the hotel. We are a little disappointed that we didn't get your full 5-point praise. Maybe the hotel still has some shortcomings. I hope you can point out our shortcomings next time you come, and we will try our best to do better. Xiaowei secretly tells you: close to [Line 5 subway entrance] [Yellow Crane Tower] [Yangtze River Bridge], and enjoy [zero stay service] [self-service laundry service] [gym] We serve with our heart so that every guest who comes to the store can feel the warmth of home. We hope that our service can bring you more surprises and touches, and look forward to your next visit!

Response from Property: [The restaurant on the 17th floor allows you to face the Yellow Crane Tower directly, and the Vienna Hotel takes you to experience the prosperity of the downtown area] Dear guests, thank you for meeting us this time, and look forward to meeting you again. Xiaowei secretly tells you that the underground parking lot is free during your stay. You can add our housekeeper WeChat, and hundreds of housekeeper items are free to borrow. The hotel provides free disposable razors, disposable toilet mats, disposable noise-proof earplugs, disposable sewing kits, disposable care kits, free luggage storage, etc. We met, indeed in the most beautiful years; we met, and we are willing to provide you with the best service and quality; we parted, but we look forward to meeting you again together. Xiaowei looks forward to meeting you again~ Thank you for your affirmation of the hotel, looking forward to visiting again, and wish you a pleasant journey!

Response from Property: Dear guest, hello! Thank you for taking the time to give a sincere review of Vienna International Hotel (Yellow Crane Tower Pengliuyang Subway Station). I am very ashamed to give you a bad feeling. Providing you with the best quality stay experience is the hotel's greatest pursuit! Regarding the breakfast problem, I have recorded it and will improve it immediately. In order to meet your daily needs, the hotel provides 28 varieties of healthy and nutritious breakfasts, hoping to provide you with the best breakfast experience. I recommend you to join our Vienna Gentlemen's Club to enjoy more different membership experiences. Welcome to come again next time!