"The hotel was alright, but the breakfast was a bit simple."

"First room property dirty floor and clothes in dresser. Asked for a different room and the front desk was very helpful. Bed and couch very hard. Holiday inn next door better. 2 weeks old and the room floors are scratched. Will not be back. Also when I tried to call housekeeping and the front desk from the room the phones did not work"

"The hotel is clean, conveniently located, and suitable for business travelers."

"Had a nice stay, couldn’t complain to much. Like how check out was at noon and the pool was open till 11pm"

"Completely wonderful hotel. It almost feels like a 4 star hotel with the exquisite furnishings they used from the lobby, hall way, and the room. The location is fantastic as you have almost everything you need in walking distance such as restaurant, supermarket, departmental store, theatre."

"I would not recommend the Spark by Hilton Grand Rapids North Walker location. My recent stay was incredibly disappointing, not just due to the numerous issues during the stay, but also because of the complete lack of follow-through from management afterward. There are so many other options in the area, dont risk your stay by going here. Despite booking a block of rooms months in advance for our volleyball team, I was called just before arrival and asked to switch hotels entirely. When I declined, I was told my reservation for two queen beds would need to be changed to a king room, not what i booked and did not suit my needs. I felt I had no choice but to accept though. Other members of our group were moved to different hotels altogether. Upon arrival, my room had no towels, and it took more than 24 hours (and repeated requests) to receive proper ones. We were givin hand towels only for the first 24hrs. Key cards repeatedly failed, requiring several trips to the front desk, and customer service throughout was inconsistent at best. The on-site manager, Conner Underwood, was unprofessional in all of our interactions. He initially blamed me and said that I "accepted the room" so Hilton owes me nothing. Proceeded to argue the other guests in our group that were sent to other hotels were "more than happy", which is untrue as i spent 2 full days with these families at tournaments and they were upset their daughters were separated from their team and only thankful that they werent left without a room entirely. Keep in mind we booked these rooms for $250 a night months in advance as a room block for our team. He acknowledged the problems with towels and keys but provided only lip service and an inadequate offer of a 25% refund. Nearly 1 month later still haven't received it. I later learned that other guests in the same situation were offered far steeper discounts, which raises serious concerns about fairness and transparency. At this point id like a full refund. Worse yet, follow-up emails I sent to both Conner and someone named Matt (who I was told is the owner) have gone unanswered for weeks. And NO % refund has been given. As a frequent traveler and professional in the travel industry, I expect better, especially from a Hilton-branded property. Hilton’s own Spark Guarantee promises to “make it right,” but in this case, they’ve done anything but. Not to mention the condition of the elevator, broken stairs, hallway smells, another guests room floor was wet. There were a couple of bright spots, notably, Lori and another front desk staff member who were kind and as helpful as they could be....but sadly, the rest of the experience has left a very bad impression. I am still seeking a resolution and would not return or recommend this property to my clients or fellow travelers."

"Clean quiet an great breakfast"