Ruby Marie Hotel Vienna Reviews

Response from Property: Hey Sze Leung,Thank you for taking the time to share your review with us. We're glad to hear you found our central location convenient. Being in the heart of the city allows our guests to easily explore Vienna and make the most of their stay.We're sorry to hear about the issues you experienced with the bedding. Cleanliness and comfort are our top priorities, so we're disappointed to hear this wasn't reflected in your experience. We'll certainly pass your feedback to our housekeeping team.We're pleased you enjoyed the quiet atmosphere during your stay, as we know how important a good night's sleep is when you're away from home.We hope to have the chance to welcome you back to Ruby Marie again in the future, where we'll strive to provide the spotless, comfortable experience that you and all our guests deserve.Your Ruby Marie Team

Response from Property: Hey Issac, thank you for your lovely review. It is very important for us that our guests feel comfortable with us, which is why we also attach great importance to cleanliness in all our hotels. For the sake of the environment, our guests can choose whether they want daily cleaning or every three days. If the guest chooses the second option at check-in, he or she will receive a complimentary drink at the hotel bar. Happy to hear you appreciated our Green Option and hopefully also enjoyed one of our delicious cocktails. We hope to have you stay with us soon again. Your Ruby Marie Team

Response from Property: Hey Yeng, thanks for taking the time to review your stay with us. Giving our guests a warm welcome and a friendly face to speak to throughout their stay is a big part of life at Ruby, so we're really sorry our service wasn't up to scratch while you were at Ruby Marie. Rest assured, we'll forward your feedback to the team and hope you'll give us another chance some time. Your Ruby Marie Team

Response from Property: Hey Sunshine,We're thrilled to hear you found our location ideal and that you felt safe and could enjoy a quiet, peaceful night's sleep. We understand your comment about the open bathroom design. It's part of our Lean Luxury philosophy to maximise space and light. However, we do provide a curtain for additional privacy if needed.We hope to see you back at Ruby Marie for another well-rested stay.Your Ruby Marie Team

Response from Property: Hey Sunshine,Thank you for your positive review.In the heart of the creative seventh district, right on Mariahilfer Straße, the location of Ruby Marie is the ideal starting point for a tour of the city. All other important Viennese sights are within walking distance or can be easily reached by using public transport, which is also nearby. We’re glad to hear you made use of this central location.However, it's a pity to hear that your room wasn't as clean as it should have been. We really appreciate you taking the time to let us know, as cleanliness is a priority in all of our hotels. We’re not sure what went wrong this time, but rest assured, we're looking into it.We hope to welcome you back soon – either at Ruby Marie or at one of our other hotels across Europe.Your Ruby Marie Team