Novotel Wien City Reviews

Response from Property: Dear Zaher,Thanks for taking the time to provide feedback about your time at our hotel.We are thrilled to hear that your stay with us was memorable and that our hotel's amenities met your expectations. It warms our hearts to know that the dimensions of our rooms, the comfort of our bedding, and the cleanliness throughout our establishment contributed positively to your experience. We are also glad that our central location facilitated your visit to Vienna's vibrant city center. Above all, our front desk team is delighted by your recognition of their dedicated and courteous service.We look forward to welcoming you back.Best regards,Markus Koller, Cluster General Manager

Response from Property: Dear Jun,Thank you very much for this kind review.We are delighted to hear you enjoyed your stay at Novotel Wien City.It is wonderful that our modern accommodations and convenient location near Schwedenplatz Underground Station enhanced your experience. Our team takes pride in maintaining high standards while offering easy access to Vienna’s vibrant dining scene and cultural landmarks.We look forward to welcoming you back for another memorable stay.Best regards,Markus Koller, Cluster General Manager

Response from Property: Dear Eden,Thank you for taking the time to share your review.We are delighted that you appreciated our convenient location, just a short walk across the bridge to the vibrant Schwedenplatz. It is great that our position near the city center enhanced your stay, offering easy access to Vienna's old town and its iconic landmarks such as St. Stephen's Cathedral and the Prater.We do hope to be able to welcome you back in the future. Kindest regards,Markus Koller, Cluster General Manager

Response from Property: Dear Wilson,Thank you for your kind feedback.We are sorry to hear that the room did not fully meet your expectations in terms of space. We understand that after a day of exploring Vienna, a comfortable and spacious room is what our guests look forward to, and we apologize if we fell short of this expectation.Moreover, we apologize for any oversight regarding the cleanliness of your bedcover. We take pride in our housekeeping standards and regret not providing you with the pristine accommodations we strive for. Please be assured that we will review this matter with our housekeeping team to ensure our high standards are consistently met.We hope you were able to appreciate the convenient location of our hotel, just a stone's throw away from the city centre and local attractions such as St. Stephen's Cathedral and the Prater.We hope to welcome you back. Best wishes,Markus Koller, Cluster General Manager

Response from Property: Dear Guest,Thank you for recommending our hotel.We're delighted you enjoyed your experience with us.We hope you had the chance to experience our central location near Schwedenplatz during your stay, where Vienna's historic charm meets modern convenience.We look forward to welcoming you back.Best regards,Markus Koller, Cluster General Manager

Response from Property: Dear Blossom,Thank you for this kind feedback concerning your visit.We are pleased that you had a pleasant stay and appreciated the location of our hotel, which allows easy access to Vienna's charming city center and various attractions.We hope to have the opportunity to welcome you back soon.Best wishes,Markus Koller, Cluster General Manager

Response from Property: Dear Sandy,We appreciate you taking the time to share your feedback.Thank you for highlighting our convenient location near Schwedenplatz and Vienna's historic center.We hope you enjoyed exploring the city's cultural landmarks like St. Stephen's Cathedral and the Prater, all easily accessible from our doorstep.It would be our pleasure to welcome you back for another memorable stay.Kind regards,Markus Koller, Cluster General Manager