"It may have once been a 4-star hotel, but that's long gone. The entire building is showing its age, and clearly nothing is being done to stop the deterioration. Everything looks worn and a bit shabby; even the upholstery on the restaurant chairs is saggy. Furthermore, the entire building has a musty and very unpleasant smell. The ski boot heater has been cold all week. The poorly presented breakfast consists of the cheapest ingredients, there's nothing fresh on the buffet (even the fruit salad comes from the freezer), and the cheese is already bulging on its plate by 9:00 a.m. A nuisance in the wellness area: Many guests wear swimwear, even though the website advertises a textile-free environment. Even after our request, the staff did nothing to change this. Speaking of staff: the receptionist and one waitress (who unfortunately was only there one morning) are friendly and approachable. The other employees are unfriendly, cold, and dismissive. This may be due to the language barrier, as the hotel language is Czech. But a "good day" should still be possible. But it wasn't. We stayed in the apartment, which was spacious and functionally furnished. The location is a positive: a 10-minute ski bus ride to the glacier. Our conclusion after one week: It was okay, but we wouldn't book the hotel again."

"Overall this is a very good hotel located right next to the skiing gondola making it easily possible to ski back to the hotel with only a 2 minute walk to the gondola in the morning as the bridge for the mountain stream and car park is in the way. The bedrooms are of a large size including a sofa, table & chairs, writing table and plenty of wardrobe storage. The rooms are kept well cleaned. The sauna/spa area is not as good as other 4 star hotels in the valley and wine prices at dinner are high. The staff are friendly & work well together. A 6 course meal taking 45 minutes on average to be served. Having stayed at 6 hotels mostly 4 star in the Zillertal valley it's difficult to find fault with them in general."

"On the 23rd of April 2025 I stayed at the Jakober hotel in Tux with my family and I had a wonderful experience. The location of the hotel was not exactly central or close to the ski slopes in reality It was a 10 minute drive but the Hotel had very nice wiews, the hotel Is also close to a nice Trail that goes along a clean and stunning river with lots of nice places to take photos.At First I had the impression that the hotel was understaffed but then I realised that the Woman running the hotel was very polite and professional so She made made out experience even Better.The hotel also had a Ski room service which wasn't the best but It was nice and next to It there was a ping pong table and a spa which are wonderful services and I am glad that the hotel offered them.The room on the other hand wasn't as nice Because It was really old style so It was like a Little apartment with two big and comfy bedrooms with bathrooms whilst also having a kitchen; everything was clean and well-kept. In the end we had a really good experience so I would suggest this Hotel to anyone visiting the Hintertux glacier."

"A Disappointing Experience – Not a True 4-Star Hotel We highly recommend doing thorough research before booking this hotel. Unfortunately, our stay did not live up to the expectations set by the website or the hotel's advertised 4-star status. 1) Location: The hotel is located on a busy road, with heavy traffic from large buses and ski-related car congestion heading towards the main ski lift. Many of the rooms face this road, meaning you can expect traffic noise. This is especially concerning if you have children, as the front of the hotel opens directly onto a busy country road. The image on the hotel’s website, showing a peaceful scene, is misleading—it was taken from the back of the hotel, not the front, which actually reveals a parking lot and a bustling road. Furthermore, the ski lifts are not easily accessible from the hotel. The drive to the lift takes around 10-20 minutes, depending on traffic, or you can rely on the hotel shuttle. It is not within walking distance, so don’t expect a quick walk to the slopes. On the plus side, if you enjoy walking or cross-country skiing, the location is ideal, as there’s a trail behind the hotel. 2) Food: As frequent visitors to Austrian hotels, we have come to expect high-quality food, especially when staying at a 4-star property. Unfortunately, this was not the case here. The food quality was disappointing: Cooked items were often overdone, such as ribs that were severely burnt. Salad ingredients appeared stale, and there was a noticeable recycling of old food. While the dinner service seemed to have gourmet aspirations, it was more akin to a basic cafeteria, with poorly prepared dishes, outdated ice cream, and subpar meat. On some nights, certain family members opted to skip dinner altogether. The food quality here is far from what you would expect from a 4-star establishment. In fact, we joked about nominating the restaurant for a "Gordon Ramsay intervention"—it truly needs a major overhaul. 3) Service: Service at the hotel was another letdown. The front desk staff was consistently unfriendly, especially when we needed help with simple requests, such as arranging transportation or organizing activities. This was particularly frustrating when traveling with kids, as daily plans often change and assistance is crucial. The hotel does seem to cater to regular guests, many of whom appear to have a close relationship with the owners and staff. This may create a more welcoming atmosphere for German-speaking guests or those from the region (Austria, Switzerland, Germany), but for international visitors, the service was lacking. Additionally, for those coming from tea-drinking countries (which is the majority of the world), be aware that the hotel restricts access to hot water and tea service during certain hours. This policy forces guests to buy drinks from the hotel, which, while a commercial strategy, feels quite inhospitable. In our experience, we have never encountered such penny"

"This hotel is absolutely beautiful and the staff is very friendly. Our room was lovely and spacious. There's a fantastic spa area and a beautiful outdoor pool that can even be used in winter. The food was delicious. We had absolutely no complaints and felt very comfortable at this hotel. It more than deserves its stars."

"The hotel is beautiful. Nice bar, sauna area is good as well as the swimming pool. The room was large as well as the bathroom. The breakfast is very good as well as the "jausse" and dinner. For children there is a buffet dinner! "

"Everything about our stay was great. The hosts were extremely nice a friendly. Our children loved the playing room. Food was excellent. Defenitely it is not a last time we visited this place. Location is great for the trips around a whole area."

"Met and exceeded our expectations, beautiful location and scenery, beautiful accommodation with all one could need for a relaxing stay. Hotel staff very friendly and accommodating even got a surprise cake for my birthday. ............"

"We stayed for 7 days, we had the lodge and meal package. The food was amazing. Breakfast included buffet style items & fresh eggs on order if needed. Daily snack were available and every 4-course dinner was amazing! Their Chef did an outstanding job. Food a la carte was also available. The rooms were spacious and clean and had a nice walkout terrace. The beds use memory foam mattresses, which I did not mind, but my in-laws did not like. The hotel has a ski storage area with boot dyers, which was very convenient and also a laundry room. My in-laws really enjoyed the sauna and massage rooms. The bus stop is right next to the hotel, and there is also a ski shop right across were one could get a good ski wax for a fair price. The hotel style is very traditional and cozy. it felt like staying at a friend's house because every one was so friendly and helpful. They really made us feel that they were happy to have us! Great ski hotel, I will definitly return!"