The Moonraker Hotel ★★★

"Our stay at this hotel left us feeling a bit underwhelmed. While I wouldn't go so far as to say avoid it entirely, I can't recommend it or see myself returning. The room, advertised as having a king-size bed, disappointingly turned out to be a double. Despite the hotel's emphasis on green choices, the room was unbearably warm upon arrival. We had to open both the windows and the door just to cool it down. This lack of basic comfort seemed counterintuitive to their eco-conscious branding. Furthermore, small but crucial amenities were absent, such as a hairdryer, and some lights weren't working. The absence of an in-room phone meant there was no easy way to request these missing items, adding to the overall inconvenience. The breakfast experience was equally disappointing. The so-called buffet consisted of a small, albeit pleasant, continental breakfast. However, being asked immediately upon arrival if we'd like to pay an additional £10 for a cooked breakfast made the setup feel misleading. At £14.50, the continental breakfast alone did not feel like good value.  The restaurant also had a notice about a £2.50 charge for menu amendments. While I understand the principle of upcharges, this particular policy felt excessive and off-putting. These issues were compounded by a lack of personal touches that form the foundation of good customer service. No one asked at checkout or during breakfast how our stay had been, a small but impactful gesture that could have mitigated some of our disappointments. In hindsight, I feel I overpaid by about 20-30% compared to the value I received. Knowing what I do now, I likely wouldn't have chosen this hotel for our stay."

Premier Inn Trowbridge ★★★

"We had room 126 as a very last minute booking. Paid £120 for a disgusting bathroom and dirty stained pillow cases. The mattress was old and uncomfortable and there was only 1 towel in the room. It was late when we checked in and only 1 person on and he did his best by getting another towel and some pillow cases but I was disgusted with the state they believe is acceptable especially given it was an accessible room."

Fieldways ★★

"This hotel maybe different in the summer but for this trip in November it’s a damp, cold,run down and looks unloved. The reception is unbelievably unmanned till 16.00 hrs to 19.00hours. There’s is cold water swimming pool and a dingy dark room gym which can NOT be used unless the reception is open, which means you can only use the facilities for 3hours. My room was cold, radiator didn’t work but had a heater on the side which worked. Carpet was very very dirty and heavily l stained. I did even feel comfortable walking in my socks. Water was cold. After two cold showers, I had to wait for reception to open at 16.00 to ask Richard to do something about it. By the way there are no other staff or soul to be seen on site. The place seemed abundant and very much on your own. With water fixed, I was able to have hot shower I booked three nights. I got my breakfast the first morning and I arranged with the “chef” for my breakfast the next morning at an arranged time. I came down to a dark kitchen, no light , no sign of life. Nothing in the dining area. So I left for work without food which I had paid for. I came back from work after 8.30pm so the reception was closed and no one was around which meant I couldn’t arrange for breakfast again. So I paid for three breakfast but only got one. No phones to reception in the room. No emergency numbers. I did wonder what happens if there was an emergency or fire? The grounds are very rundown and neglected I would not stay here again"

The Green ★★★★

"Our stay at The Green was wonderful. Our hosts, Aurelius and Claire, were so welcoming. Nothing was too much trouble. The hotel is beautiful and set in lovely grounds. Our breakfast was delicious with a great choice. Our room was extremely comfortable and clean. The location is perfect for visiting local towns, historic gardens, shops and places to eat. We will definitely be returning!!"

Widbrook Barns ★★★

The Studio ★★★