Holiday Inn Express & Suites AUSTIN DOWNTOWN - UNIVERSITY by IHG

"Check in is very confusing, the lobby is very hot, I ordered chocolate covered strawberries a few days ahead of time and I had to cancel them because of how long they were taking (checked in at 3, left for the evening around 6), parking is not reasonable at all and I was charged twice. Room was clean and front desk staff was friendly."

Thompson Austin, by Hyatt

"I’m very disappointed that I got asked for my cc and was charged again for the stay plus 150.00 more and don’t know why, I’m going to get in touch with management, this is unacceptable"

Citizenm Austin Downtown

"The location for work, and the check in process were super great and the fastest and friendly. The room was smaller than expected, but it was very different type of modern room we ever stayed in. The staff took care us for the courtesy late check out was super helpful for our work hours."

Holiday Inn AUSTIN-TOWN LAKE by IHG

"Facilities old but renovated, well-kept, clean, & friendly staffs. Comfortable bed, decent bathroom but windows could use more sound proofing as it is nearby freeway."

Tommie Austin, Part of Jdv by Hyatt

"One of the worst hotel service I've encountered. Not recommended"

Canopy by Hilton Austin Downtown

"It was clean, spacious and the service was friendly."

Hotel ZaZa Austin

Hotel Indigo AUSTIN DOWNTOWN - UNIVERSITY by IHG

"The stay was not pleasant. Checked in due to family member having scheduled surgery. Actually added check in (1) day earlier than planned and booked through hotel directly. I should have known there would be issues. Walked into lobby and it was hot. Hotel had fans set up. The biggest complaint is terrible water pressure that made showering extremely difficult for family member to prep for surgery using antibacterial soap that we brought. The water was basically weak sprays through clogged up shower nozzles the water was never hot but lukewarm. Not enough water to wash our hair. Cold water had a better spray but not acceptable to shower in cold water. Maintenance came very quickly the first night and took apart the shower head but also admitted this has been a frequent issue. Spent full day at hospital, came back to hotel and water pressure still bad. Front desk staff was kind and this is no complaint about the staff. He recommended running the sink faucet for 15-20 min and run the shower at same time to get hot water. This is crazy but ok I was able to take 5 min shower with same weak shower spray with a bit warmer water. Went to bed and decided to check out 7/16 Thursday at 5:30 am, a full 6 hours before I needed to leave. Told the front desk staff and they also agreed I could leave a review. Why did I not fight and demand that something be done? I was sleep deprived due to very loud Air conditioning unit turning on and off and prepping for the surgery. I do want Hotel Indigo to make things right with me. At this point I will never book again with this hotel."

Hilton Garden Inn Austin University Capitol District

"The hotel charges a lot for valet parking but we used the parking garage next block and it only costed 10 dollars a night! The air conditioner was very loud, and came on and off from time to time."