Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.5
Amenities9.4
Service9.6
Cleanliness9.6
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All reviews(1596)
Positive reviews(1577)
Reviews with photos/video(350)
Convenient location(439)
Close to scenic area(324)
Classy environment(149)
Friendly front desk staff(121)
Large rooms(105)
Would stay again(50)
Tasty food(27)
Has rooms for families(9)
Negative reviews(19)
PQPQ
Elegant 2-bed Room
Stayed in Mar 2025
Family
4 review
10.0/10
Outstanding
Posted on Apr 17, 2025
Highly recommended for overnight or 2 night stay in Wuzhen. Very accommodating staff with great service all around!
The concierge very kindly granted our request to be transferred to a different room when the one we were initially assigned to did not have a TV.
Laundry room has 2 washing machines and 1 dryer. Elevator smells really nice!
Room and hallway looked new and well maintained, though housekeeping could be a little cleaner when fixing the room.
Breakfast was disappointing, but there are plenty of restaurants and convenience stores within the vicinity anyway.
The hotel is around 50 minutes away from the railway station and 25 mins from downtown Tong Xiang. If you'll only be exploring Wuzhen Xizha or Dongzha, you can't go wrong with this hotel!
Response from Property: Dear guest, Hello! Thank you very much for staying at Jia Yuan Ruiting Hotel. The hotel is located next to the famous Wuzhen West Gate Scenic Area, and it is very convenient to eat, live, and play around the hotel. Once again, thank you for your stay and review. We welcome you to stay at Jia Yuan Ruiting Hotel again.
William Koak
Deluxe 2-bed Room
Stayed in Feb 2025
Travel with friends
2 review
10.0/10
Outstanding
Posted on Mar 22, 2025
First time visit Wuzhen and stayed at this hotel. Place of stay is good, the room I booked is spacious and both me and my friends enjoyed our stay. Will visit again. Didn’t take much photos of the hotel, hence uploading some photos of Wuzhen Xizha village instead. Thank you.
Response from Property: Dear guest, hello! Thank you very much for staying at Jiayuan Ruiting Hotel. The hotel is located next to the famous Wuzhen Xizha Scenic Area, and the hotel is very convenient for eating, staying and traveling around. Thank you again for your stay and evaluation. Welcome to Jiayuan Ruiting Hotel again.
Anonymous User
Deluxe Queen Room
Stayed in Feb 2025
Family
4 review
10.0/10
Outstanding
Posted on Mar 12, 2025
The hotel is new and super nice. The reception is friendly. It's located near the xizha main attraction. All basic amenities are provided.
Response from Property: Dear guest, hello! Thank you very much for staying at Jia Yuan Rui Ting Hotel. The hotel is located next to the famous Wuzhen West Gate Scenic Area, and it is very convenient to eat, live, and play around the hotel. Once again, thank you for your stay and review. We welcome you to stay at Jia Yuan Rui Ting Hotel again.
Punie Kim
Deluxe Queen Room
Stayed in Nov 2024
Couples
5 review
10.0/10
Outstanding
Posted on Jan 2, 2025
Clean hotel, convenient location, friendly and enthusiastic staff, I will recommend to friends
Response from Property: Dear guest, hello! Thank you very much for staying at Jia Yuan Rui Ting Hotel. The hotel is located next to the famous Wuzhen West Gate Scenic Area, and it is very convenient to eat, live, and play around the hotel. Once again, thank you for your stay and review. We welcome you to stay at Jia Yuan Rui Ting Hotel again.
Guest User
Special Queen Room
Stayed in Feb 2025
Travel with friends
3 review
10.0/10
Outstanding
Posted on Mar 22, 2025
Good location to visit and sightseeing around
Response from Property: Dear guest, Hello! Thank you very much for staying at Jia Yuan Ruiting Hotel. The hotel is located next to the famous Wuzhen West Gate Scenic Area, and it is very convenient to eat, live, and play around the hotel. Once again, we appreciate your stay and feedback, and we welcome you to stay at Jia Yuan Ruiting Hotel again.
Ime
Deluxe Queen Room
Stayed in Apr 2025
Couples
69 review
9.5/10
Amazing
Posted on May 16, 2025
Very good location for visiting Wuzhen scenic area. A few minutes walk to the gate of the west area of the watertown. High price value for what you got.
Response from Property: Dear guest, hello! Thank you for your positive review. We are sorry that we didn't get your full score. We will make our service more considerate and meticulous, and look forward to your next visit.
Cherry
Special Queen Room
Stayed in Apr 2025
Solo travelers
2 review
8.5/10
Very Good
Posted on May 8, 2025
Very good experience. The environment is clean and new. There are convenience stores and food just outside... It's close to Exit 2 of Xizha and a few minutes' walk to the hotel. There are Hanfu stores all over the street where I live.
Response from Property: 尊敬的賓客,您好!感謝您的好評,很遺憾沒能得到您滿分的評價。我們會把服務做的更加貼心和細緻,期待您的再次光臨。
Wan
Deluxe 2-bed Room
Stayed in Mar 2025
Family
3 review
10.0/10
Outstanding
Posted on Apr 21, 2025
Highly recommended, nice location, near Wuzhen Xizha.
Room is clean and comfortable. Staff is friendly and nice. Will come back again!
Response from Property: Dear guest, Hello! Thank you very much for staying at Jia Yuan Ruiting Hotel. The hotel is located next to the famous Wuzhen West Gate Scenic Area, and it is very convenient to eat, live, and play around the hotel. Once again, thank you for your stay and review. We welcome you to stay at Jia Yuan Ruiting Hotel again.
Anonymous User
Deluxe Queen Room
Stayed in Sep 2024
Travel with friends
11 review
9.5/10
Amazing
Posted on Oct 20, 2024
Modern looking hotel on a street that’s full of restaurants and homestay. Just a short walk to the Wuzhen attraction.
Hotel staff were quite friendly and bid my friends and I farewell with a gift when we checked out. What a pleasant surprise!
Response from Property: Hello, dear guest! Thank you for your praise. It's a pity that we didn't get full marks from you. We will make the service more considerate and meticulous, and look forward to your visit again.
Tracy
Special Queen Room
Stayed in Feb 2025
Couples
4 review
9.5/10
Amazing
Posted on Apr 13, 2025
Convenient location. Just few minutes walks to xi zha. Clean environment, nearby with a lot of shops for eat as well as to rent han fu for photography.
Response from Property: Dear guest, hello! Thank you for your positive review. We are sorry that we didn't get your full score. We will make our service more considerate and meticulous, and look forward to your next visit.
Hong Say
Deluxe Queen Room
Stayed in Feb 2025
Travel with friends
4 review
10.0/10
Outstanding
Posted on Apr 17, 2025
The room itself is very clean and new, just 5 minutes walk to the Wuzhen West Area (乌镇西栅), Lawson just opposite the road for convenience
Staff are very nice and helpful, even introduce us what are the attractions and foodies places
Definitely recommend everyone to stay here
Response from Property: Dear guest, Hello! Thank you very much for staying at Jia Yuan Ruiting Hotel. The hotel is located next to the famous Wuzhen West Gate Scenic Area, and it is very convenient to eat, live, and play around the hotel. Once again, thank you for your stay and review. We welcome you to stay at Jia Yuan Ruiting Hotel again.
Guest User
Elegant 2-bed Room
Stayed in Feb 2025
Couples
1 review
8.5/10
Very Good
Posted on Mar 24, 2025
nice location, friendly staff, room is also decent; breakfast is enough, but with limited selection
Response from Property: Hello, dear guest! Thank you for your praise. It's a pity that we didn't get full marks from you. We will make the service more considerate and meticulous, and look forward to your visit again.
Anonymous User
Deluxe 2-bed Room
Stayed in Aug 2024
Couples
4 review
10.0/10
Outstanding
Posted on Dec 8, 2024
Jiayuan Hotel offers a fantastic location within walking distance to the beautiful Wuzhen Historical Site. It’s perfect for exploring the charming canals, ancient architecture, and local culture without the hassle of transportation. The hotel is clean, well-maintained, and offers a comfortable stay with friendly and helpful staff.
Response from Property: Dear guest, hello! Thank you very much for staying at Jia Yuan Rui Ting Hotel. The hotel is located next to the famous Wuzhen West Gate Scenic Area, and it is very convenient to eat, live, and play around the hotel. Once again, thank you for your stay and review. We welcome you to stay at Jia Yuan Rui Ting Hotel again.
sofedup
Deluxe 2-bed Room
Stayed in Oct 2024
Couples
14 review
9.0/10
Great
Posted on Nov 4, 2024
good location if not staying within xizha.
Response from Property: Hello, dear guest! Thank you for your praise. It's a pity that we didn't get full marks from you. We will make the service more considerate and meticulous, and look forward to your visit again.
Wan Ying
Deluxe Queen Room
Stayed in Feb 2025
Couples
5 review
10.0/10
Outstanding
Posted on Mar 24, 2025
Good location. Walking distance to Xi Zha Scenery Spot. Recommended.
Response from Property: Dear guest, Hello! Thank you very much for staying at Jia Yuan Ruiting Hotel. The hotel is located next to the famous Wuzhen West Gate Scenic Area, and it is very convenient to eat, live, and play around the hotel. Once again, thank you for your stay and review. We welcome you to stay at Jia Yuan Ruiting Hotel again.