Hompton Hotel by The Beach Reviews

Response from Property: Dear Valued Guest,Thank you for taking time to share your feedback with us. We are truly sorry to hear about the cleanliness and maintenance issues you encountered during your stay as well as the inconvenience caused by the check-out reminder call. Please accept our sincere apologies. This is not the level of hospitality and comfort we strive to provide our guests.Your comments regarding mold, housekeeping standards and facilitities upkeep have been shared with our Housekeeping and Maintenance teams for immediate attention. We also take note of your concern regarding the check-out call and we will review our approach to ensure it is handled with greater courtesy and consideration in future.On a positive note, we are glad to know our bellboy’s helpfulness left a good impression and we will be sure to pass along your kind words to him.We truly appreciate your feedback as it helps us improve and we hope you might give us another opportunity in the future to provide you with a much better experience.Warmest regards,Hompton Management Team

Response from Property: Dear One Grain, Thank you for your lovely review. We are glad you enjoyed your stay. We hope to welcome you back again sometime soon. Warmest regards,Hompton Management Team

Response from Property: Dear NFaezahM,Thank you for your wonderful review and perfect rating. We’re delighted that you enjoyed the clean and comfortable room, stunning sea views and the warm service from our team. It’s also great to know you found good value in your stay and enjoyed the variety at breakfast.Your kind words mean a lot to us and we look forward to welcoming you back for another enjoyable seaside getaway soon.Warmest regards,Hompton Management Team

Response from Property: Dear Wye Jing,Thank you so much for your continued support and for choosing to stay with us for the third time. We’re truly delighted to hear that our team was able to assist you promptly and provide a connecting room to make your family’s stay more comfortable. It’s wonderful to know that you enjoyed the spacious room, cozy beds and especially the swimming pool view with easy access to the beach for your children.We truly value your loyalty and kind words and we look forward to welcoming you and your family back again for another relaxing getaway.Warmest regards,Hompton Management Team

Response from Property: Dear Valued Guest,Thank you for your kind review and for choosing our suite for your stay.We’re pleased to hear that you enjoyed the scenic view, convenient location near local food and the ease of getting around Penang with Grab services. Your positive feedback is truly appreciated and we’re glad we could contribute to a comfortable and enjoyable visit.We look forward to welcoming you and your family back again in the near future.Warmest regards,Hompton Management Team

Response from Property: Dear Simon Kimber,Thank you for your kind review and for staying with us in our Premium Suite..We’re delighted to hear you enjoyed the spacious room, stunning views and great location. It’s also wonderful to know that your overall stay was a memorable one.We appreciate your constructive feedback regarding the pool area and breakfast dining experience. Please be rest assured that we are actively working on enhancing these areas to improve guest comfort.We look forward to welcoming you back to Hompton for an even better experience in future.Warmest regards,Hompton Management Team

Response from Property: Dear Valued Guest,Thank you for choosing Hompton Hotel Penang and for taking the time to share your experience with us.We’re thrilled to hear that you enjoyed the stunning sea view and the calming sound of the waves. It’s one of the most cherished aspects of staying with us. We're also pleased to know our amenities, surroundings and service met your expectations.That said, we sincerely appreciate your comments on cleanliness. Please accept our apologies for any shortfall, as this is not reflective of our usual standards. Your feedback has been shared with our housekeeping team for immediate review and improvement.We’re grateful for your honest review and do hope to welcome you back for an even better stay in the near future.Warmest regards,Hompton Management Team

Response from Property: Dear Valued Guest,Thank you for your review and for choosing Hompton By The Beach for your stay.We’re glad to hear you enjoyed our friendly service and convenient location especially with the nearby hawker centre. However, we’re sorry to learn that noise disturbances affected your comfort. Your feedback regarding the room’s sound insulation and late-night music are noted and we will look into ways to improve the overall experience for our guests.We appreciate your comments and hope to have the opportunity to welcome you back for a quieter and more restful stay in future.Warmest regards,Hompton Management Team

Response from Property: Dear Valued Guest,Thank you for your outstanding 10/10 review. We are thrilled to know that you and your family had a wonderful stay with us and enjoyed our amenities, cleanliness, surroundings, and service. Your kind words about the value of your experience mean a lot to us, and we are delighted that we could make your stay a memorable one. We look forward to welcoming you and your family back to Hompton By The Beach Hotel Penang for another enjoyable getaway by the sea.Warmest regards,Hompton Management Team

Response from Property: Dear Seed80,Thank you for your outstanding review and perfect score.We’re delighted to know you enjoyed the convenient dining options nearby, the cleanliness of our hotel, the polite service from our team and of course, the beautiful sea view.Your kind words mean a lot to us and we look forward to welcoming you back for another relaxing seaside getaway.Warmest regards,Hompton Hotel Management

Response from Property: Dear Valued Guest,Thank you for your thoughtful review and for choosing to stay with us at Hompton.We’re delighted that you enjoyed the seamless check-in experience, our beachfront location, and the sea view from your high-floor room. It’s also wonderful to know that our team, especially Marvel, made your arrival smooth and pleasant.We appreciate your feedback regarding the amenities and body care products. While our current all-in-one solution is eco-conscious and convenient, we understand that preferences may vary, and we’ll take your comments into consideration for future improvements.We look forward to welcoming you back on your next trip — and we hope to offer an even more exceptional stay.Warmest regards,Hompton Management Team

Response from Property: Dear Valued Guest,Thank you for your wonderful review and kind words.We’re delighted to hear that you enjoyed our location, diverse dining options and the attentive service from our team. Your compliments motivate us to keep delivering excellent experiences. We also appreciate your understanding regarding the size of our gym and swimming pool and are continuously exploring ways to enhance our amenities.It was a pleasure to host you and we look forward to welcoming you back to Hompton for another memorable stay in future.Warmest regards,Hompton Management Team

Response from Property: Dear Ms. Sook Hwa,Thank you for your outstanding review and perfect scores.We’re delighted to hear that you enjoyed the tidy room, fantastic view and excellent service from our staff. Your kind words are truly motivating for our entire team.We look forward to welcoming you back to Hompton for another exceptional stay.Warmest regards,Hompton Management Team

Response from Property: Dear Yoyo CH,Thank you for taking the time to share your feedback.We’re delighted to hear that you enjoyed our service and food offerings even during the busy peak season. Your compliments mean a lot to our team who work hard to deliver a great experience, especially when the hotel is at full capacity.We sincerely apologize for the inconvenience you experienced with the lift size and the crowded restaurant during breakfast. We are actively exploring ways to enhance guest flow and comfort during high-occupancy periods.Regarding the beach cleanliness, we are working closely with the local council and relevant parties to maintain and improve the beach area and your feedback will certainly help reinforce this effort.We hope to have the pleasure of welcoming you back again soon.Warmest regards,Hompton Management Team