Vienna Hotel (Guangzhou Tianhe South China Botanical Garden) Guest Reviews
4.3/5
969 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.2
Service4.4
Cleanliness4.3
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All reviews(969)
Positive reviews(931)
Reviews with photos/video(91)
Friendly front desk staff(83)
Easy to get around(68)
Classy environment(59)
Delicious breakfast(31)
Convenient parking(31)
Perfect for business trips(15)
Close to metro(9)
Strange smell in room(7)
Negative reviews(38)
MoonT47
Business Queen Room
Stayed in Sep 2024
Business travelers
2 review
4.5/5
Great
Posted on Oct 21, 2024
Everything is ok.
Special thanks for the front desk girls .. they were friendly and helpful All the time.
Response from Property: Hello! Thank you very much for your support and recognition of the hotel. Everything we do only brings different holiday experiences to every guest. We are really touched by your satisfaction and affirmation, and we will continue to work hard to prepare you to come back at any time.
Guest User
Deluxe Double Room
Stayed in May 2023
Business travelers
6 review
1.0/5
Posted on Jun 9, 2023
This is one of the worst hotels I have stayed in. Breakfast is hopeless and the restaurant staff was very rude. I’ll never stay here again. XXXXXX
Response from Property: Dear guest, thank you for taking the time to write a sincere review of Vienna Hotel Guangzhou Tianhe South China Botanical Garden Subway Station Branch. It has brought you a bad feeling. I am very ashamed to provide you with the best quality stay experience. The biggest pursuit of the hotel. We have recorded the issues you have reported and submitted them to relevant departments as soon as possible for key optimization and rectification. Later, we will also train our hotel staff to enhance service awareness and provide you and other guests with better quality services. Once again, we apologize for the inconvenience caused to you by the hotel's shortcomings. We failed to do a good job and caused you trouble. We also hope that you can give us a chance to make corrections. It is our honor to serve you, and all the hotel staff look forward to your next visit! Wish you a happy life!
JackLeong
Executive Suite
Stayed in Jan 2025
Family
8 review
3.7/5
Posted on Mar 2, 2025
Not bad
Response from Property: 感謝您入住維也納酒店並與我們反饋您的入住感想,非常抱歉此次入住未能達到您的期望, 我們誠摯的希望與您取得聯繫, 瞭解更多細節, 以便做出相應的完善。您可以撥打酒店總機與我們反饋寶貴建議, 希望我們的改進能迎來您的再次光臨!
FrFrFrenkie
Business Queen Room
Stayed in Jul 2022
Solo travelers
8 review
5.0/5
Outstanding
Posted on Aug 12, 2022
1111q
Response from Property: 尊敬的貴賓,感謝您選擇維也納酒店廣州天河華南植物園地鐵站店,並給予五星好評,酒店位於華南植物園附近,步行衹需10分鐘路程,距離長湴C出口8分鐘路程,是您出差旅行的最佳選擇!再次感謝您對酒店的支持,維也納酒店廣州天河華南植物園地鐵站店全體員工期待您的再次光臨!
Pengfei666
Business Queen Room
Stayed in Feb 2025
Business travelers
9 review
5.0/5
Outstanding
Posted on Mar 21, 2025
The cleanliness of big-name hotels is incomparable to that of ordinary hotels. Even my wife said that this hotel is cleaner, and all the details are in place. The bathing facilities, bed sheets and quilt covers are all very good.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your trust in Vienna Hotel! Thank you for your generous compliments! It is really hard to leave Vienna. Vienna is your most beautiful and warmest home in Guangzhou. Remember to come back often when you have time!
Guest User
Business 2-bed Room
Stayed in Jan 2025
Business travelers
2 review
5.0/5
Outstanding
Posted on Feb 27, 2025
Very satisfied with the stay in the hotel. The hotel is conveniently located near the subway station, which makes it easy to travel. The room is clean and tidy, with good sound insulation, and a quiet night's rest. The staff is willing to help, which makes people feel warm.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, we will be more persistent. Vienna Hotel will always stand in this city and wait for your arrival! See you there! Wish you: Always smile^_^!
Guest User
Business 2-bed Room
Stayed in Jan 2025
Solo travelers
18 review
5.0/5
Outstanding
Posted on Feb 27, 2025
The lobby is grand and well-equipped. The room is very tidy and clean, and the auntie cleans very carefully. It is also very convenient to the surrounding tourist spots. The experience is great and worth recommending.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your stay and praise! I am very happy to bring you a wonderful time. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!
Guest User
Business Queen Room
Stayed in Jan 2025
Business travelers
2 review
5.0/5
Outstanding
Posted on Feb 26, 2025
The room is nice and of a suitable size. The room is cleaned very well. The breakfast is delicious. I will stay here regularly in the future. The service attitude of the front desk is also very good. It is very good. Because it was raining and I didn't bring an umbrella, the front desk automatically lent me an umbrella. It was very considerate. 👍🏻👍🏻👍🏻
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, we will be more persistent. Vienna Hotel will always stand in this city and wait for your arrival! See you there! Wish you: Always smile^_^!
Guest User
Business 2-bed Room
Stayed in Jan 2025
Travel with friends
5 review
5.0/5
Outstanding
Posted on Feb 27, 2025
Clean and spacious, comfortable living, warm and thoughtful service, good experience
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Vienna Hotel Guangzhou Tianhe South China Botanical Garden Metro Station and giving such a high evaluation. Thank you for your support to the hotel. All the staff of Vienna Hotel Guangzhou Tianhe South China Botanical Garden Metro Station are looking forward to your visit again.
Guest User
Business Queen Room
Stayed in Nov 2024
Business travelers
46 review
5.0/5
Outstanding
Posted on Dec 9, 2024
The room is spacious and bright, clean and warm, and the service is very thoughtful.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your affirmation. In order to provide you with a more thoughtful service experience, we have launched a new snail sleep system service. Many daily necessities, consumer goods and hotel orders can be delivered to your room in the fastest time by scanning the QR code on your mobile phone, so that you who pursue excellence will feel as comfortable and convenient as at home even when traveling. Satisfaction has only a starting point, but no end. We will look forward to your next visit with sincerity, honesty, care and love. I wish you a good mood every day!
Guest User
Deluxe Double Room
Stayed in Oct 2024
Travel with friends
4 review
3.8/5
Good
Posted on Nov 3, 2024
The facilities are old, but the price is OK. The overall evaluation is average. If you just want to rest, it's OK. I don't know how the breakfast is, because I didn't eat it. The rooms facing the street are still a little noisy at night.
The room is quite big, with a separate mahjong room and bathroom, perfect for sleeping and playing mahjong, or just relaxing with friends after dinner.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! The stream flows slowly, and time is soft. Thank you for your support. Xiaowei will continue to provide the same good quality and more perfect service as always. Thank you for your support and love. Xiaowei looks forward to your visit again. I wish you a happy day!
xulucy
Superior Double Room
Stayed in Sep 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Oct 5, 2024
I booked this for my friend, who said the room was nice and quiet, and that this was a good experience. I'm also very happy that I didn't make a mistake in booking this for my friend.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your love and recognition of Vienna Hotel Botanical Garden Station. Vienna Hotel Botanical Garden Station has been working hard to create a comfortable experience for travelers. We hope that we can add joy and touch to your holiday. The hotel looks forward to your stay again!
Guest User
Business Queen Room
Stayed in Feb 2025
Business travelers
6 review
4.0/5
Very Good
Posted on Mar 22, 2025
The location is convenient, the facilities are complete and the staff are very enthusiastic. The room is clean and tidy, and I feel very comfortable. The front desk staff are very good and the price-performance ratio is quite high.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your affirmation. In order to provide you with a more thoughtful service experience, we have launched a new snail sleep system service. Many daily necessities, consumer goods and hotel orders can be delivered to your room in the fastest time by scanning the QR code on your mobile phone, so that you who pursue excellence will feel as comfortable and convenient as at home even when traveling. Satisfaction has only a starting point, but no end. We will look forward to your next visit with sincerity, honesty, care and love. I wish you a good mood every day!
Guest User
Business Queen Room
Stayed in Jan 2025
Solo travelers
5 review
5.0/5
Outstanding
Posted on Feb 25, 2025
The room is relatively clean, there are no messy charges, the overall stay is quite comfortable, and the surrounding transportation is also quite convenient
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, we will be more persistent. Vienna Hotel will always stand in this city and wait for your arrival! See you there! Wish you: Always smile^_^!