Spa Hotels in Suzhou

This hotel most certainly did not disappoint, the stay was extremely pleasant and the views were spectacular. The hotel staff were fantastic and their efforts did not go unnoticed. Kyle, for example was professional during the check in process and patiently answered questions. I initially booked the ‘King Premium Jinji Lake View’ room, however, he kindly upgraded my room for free so that I could have a better view of both Jinji lake and the city, which was stunning. The housekeeper was attentive and did an excellent job in maintaining the cleanliness of the room. The room service team were also accommodating of special requests to meet my dietary needs. Although there was some minor dissatisfaction with temperature of food being served, what stood out to me was their receptiveness of feedback and how they provided instant solutions. Overall, the staff working here demonstrated utmost professionalism and are an asset to the hotel.

The front desk service is brilliant. The hotel is within walking distance to the nearest Metro station(东方之门站). Great bar and SuMianFang(苏面坊)are within the hotel. Definitely will come back to this hotel in my next visit to SuZhou. One of a kind. ⭐️⭐️⭐️⭐️⭐️

Very good Hotel and excellent location and great service staff. Special mention to Cici and Chloe who are very very helpful. Room does need an upgrade as some of the things are too old. Hotel is close to 20 years old and will undergo renovation but does not affect the staying experience. Will return to stay at hotel next time in October

First time in Suzhou, manager FLY at Hyatt was so exceptionally helpful. Travelling with my 4 and 9 year old, FLY was super accommodating and helped with all my requests small and big, kids had so much fun, I’ll definitely be back again!! 👍

Katherine’s been very kind and helpful as she has reached me ahead of my check-in and has provided sufficient help during my stay. The location of this hotel makes my visit super convenient. And the view is fantastic.

Our overall stay at Park Hyatt was definitely memorable. The service was wonderful, the staff were helpful and kind, the facilities were exceptional. I would like to mention Betty, Shaw, Adolph, Vivian and Nick for being such amazing staff! Betty and Shaw made sure we received complimentary cake and wine in celebration of our anniversary. They were so responsive with our questions and are always ready to help. Adolph and Vivian assisted us with checking in and reception. We can’t speak Chinese well but they communicated with us in English which made our stay even better. They also helped us book our dinner reservation. Nick was the manager at apartment 208 where we had dinner. There were complications at first but Nick was able to handle everything well. He was also super kind and respectful. Our stay was almost perfect except for the fact that there was another guest who was blowing his nose, coughing and spitting in the pool which was a turn off for us. We decided not to use the pool anymore. Overall, I highly recommend this hotel for couples, friends and family who need a wonderful staycation.

There were a few ants in the first room we booked, but after a few screams and a phonecall we were quickly moved to another ant-free room. The staff were so helpful, kind and willing to communicate in English to the best of their ability. They made plenty of gestures with bowls of fruit, fragrant sacks and even a personal delivery of the food menu when we couldn't find the English menu on the TV. Their frequent arrivals had us jumping in our robes to grab the door every so often, but each time we were grateful to receive such thoughtful snacks and smells. Lovely place. Would visit again.

This time I checked in at Suzhou Naked Motel, it was great. Especially the butler Adrian provided great service. The hotel has rich and colorful leisure and entertainment facilities, and the breakfast is also rich and delicious. I will recommend it to my friends to experience it

I had a very good time in Kempinski :))) Although I was there to only Study for my important exam away from my family for 2nights, all the staffs were kindly and eager to help what I needed. Also, the request I made before checking in was all reflected!! I experienced Muchen Spa the last day and MSC massage was really goooood :))) Also the food in the executive lounge was good enough as a dinner :) I would like to come back again with my family.Thank you guys for the wonderful memory.

+ Location is pretty good if you want to be in the city. It’s not far from the train station and many attractions/tourist spots. Room was pretty good, large, and clean. Service was good, nothing you wouldn’t expect for a hotel like Marriott but good. Swimming pool was clean and pretty big. There are lockers, showers, and everything you’d need. There was literally no one inside so it made it even better. - Breakfast was disappointing. The selection was quite large but some of the foods were not fresh: pastries, hash browns, and probably others. Juice or soya milk was mixed with water so it wasn’t great. Of course some other things were fresh but I expected way more from such a hotel.