voco Gold Coast, an IHG Hotel Reviews

Very good location. Literally connected to Surfers Paradise tram station. Walking distance to Cavill Avenue. Polite staff. Good service.

The location is convenient that easy to walk through shops and beach. I personally feel that their hotel breakfast buffet has a lot of room for improvement.

Awesome location, amazing view and great staff. Has a restaurant and pokie room inside hotel almost never needed to leave. Will definitely be back !!!

Perfect location staff sooo nice ! Restaurant beautiful!

It was a good stay clen hotel The breakfast was good Wimming pool was warm and good to swim

I recently stayed and had a pleasant experience overall. The room was clean and well-maintained, with comfortable bedding and modern amenities. The staff were friendly and responsive to any requests I had, making my stay even more enjoyable. The location of the hotel was convenient, close to major attractions and public transportation. The check-in and check-out process was smooth and efficient.

The location is super convenient, next to tram station. The room is spacious and clean, full set of amenities. The breakfast is average, less hot dishes and variety of salad. Overall is excellent.

Good service and nice quality

V Good Breakfast is good Service is good Location is excellent

The most comfortable place I stayed at and the shampoo and body lotion they have smells really good.the receptionist a guy they've upgraded us in the best view of the room as well as we came early and had no issues what so ever...and the breakfast food was amazing it's better than going outside the venue

Awesome place. Near to the beach and restaurant. The breakfast buffet is the highlight.

It was clean, high floor, no balcony :(

Stayed for 6 nights. View was nice and location was excellent, light rail was right next to hotel. Breakfast was great as well. But housekeeping was inefficient, had to call twice or even three times to get extra amenities like towels or toothbrushes to get delivered. Overall nice stay though

Firstly, upon arrival, there was no one at the front desk, and I had to wait several minutes before anyone appeared. This was particularly frustrating given my tiredness after travel. To improve this situation, I suggest placing a notice at the front desk indicating the expected return time, such as five minutes, or installing a bell that can alert the staff in the back office. This would help in reassuring guests during their wait. Additionally, we had pre-booked breakfast but were unable to enjoy it due to a change in our schedule. We requested to have a coffee and a simple breakfast packaged to go, but this request was denied. Consequently, we paid for breakfast but had to leave hungry. This lack of flexibility and customer care was disappointing. As a student of hotel management in Switzerland, I am particularly aware of the standards expected in the hospitality industry. The issues I encountered at your hotel fell short of those standards and were deeply regrettable. I hope you will take this feedback seriously and make necessary improvements to enhance your guests' experiences. Thank you for your attention to this matter. I look forward to your response. Sincerely, [Your Name]