1029 Banff Ave, Improvement District No. 9, Alberta, T1L 1A2, CanadaSee Hotel Details
Choose dates to check available rooms
We Price Match
1 night
Guest Reviews
8.0/10
Very Good
139 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.0
Amenities8.0
Service8.0
Cleanliness7.9
Filter by:
Sort by:
All reviews(139)
Positive reviews(35)
Reviews with photos/video(14)
Awesome stay(12)
Great service(7)
Clean and tidy(6)
Great location(5)
Beds were average(4)
Negative reviews(4)
Guest User
Junior Suite
Stayed in Apr 2025
Family
1 review
10/10
Outstanding
Posted on May 4, 2025
It was what it had mentioned on its website! Cleaned bedsheets, fresh towels and had given all the facilities.
On our last day, we were visited by animals and gave us a happy send off!!!!☺️
El Dridge
Junior Suite
Stayed in Mar 2025
Solo traveler
20 review
10/10
Outstanding
Posted on Jul 7, 2025
Great price for convenient location. Close to Louise or Sunshine. In Banff, so you’re covered. Nice pool. Room was quiet and comfortable.
Stephen
Studio Condo
Stayed in Feb 2025
Family
3 review
8.0/10
Very Good
Posted on Mar 23, 2025
Staying home till things improve with our southern neighbours. We support Canadians first!
Oi Kuen
Superior Two Bedroom Suite
Stayed in Jun 2025
Family
10 review
9.0/10
Great
Posted on Aug 1, 2025
Hotel is good and location is convenient but service is not well communicated among staff. No information for us to call for house keeping.
Guest User
Studio Condo
Stayed in Dec 2024
Couple
3 review
10/10
Outstanding
Posted on Mar 16, 2025
Best place to stay near banff downtown and near all attractions
They upgraded the room and made us feel so special amd all seevices were up to level especially the hot tubs
I Love Leon
Two Bedroom Wolf Condo
Stayed in Jun 2025
Traveling with friends
5 review
7.0/10
Posted on Jul 10, 2025
It was very clean but being away from town (Banff) it was kind of hard to get to also one thing I didn’t like was that every thing was wolves even in the toilet and in one of the bed rooms you just had a room stalking you of course that’s your normal wild life hotel but the wolves just stare in to your soul
The front desk staff is very kind and helpful!! (Thanks Sabrina)
Guest User
Wolf Studio Apartment
Stayed in May 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Jul 1, 2025
Beautiful Tunnel Mountain location. Away from hubbub of Banff City but close enough for a 10 minute shuttle ride or drive to free parking areas. Short drive to Tunnel Mountain trails/scenic overviews. Resort quietness was beneficial!
Jacky
Superior Two Bedroom Suite
Stayed in Mar 2025
Family
6 review
10/10
Outstanding
Posted on Apr 19, 2025
Nice resort that thry have 3 bedrooms suit for family and little walking exercise to the tiwn
Anonymous User
One Bedroom Condo
Stayed in Nov 2024
Family
1 review
4.5/10
Posted on Jan 6, 2025
Recently stayed in Banff Rocky Mountain resort with family unfortunately very disappointed . Rooms are tiny and smelled bad sleeper sofa’s were dirty and stained . Overpriced dirty room floor.
HuEvan
Superior Two Bedroom Suite
Stayed in Jun 2025
Family
1 review
10/10
Outstanding
Posted on Jul 12, 2025
All good for family travel, recommend!
Guest User
Loft Condo
Stayed in Aug 2024
Family
2 review
8.5/10
Very Good
Posted on Sep 16, 2024
We didn't want to be near the city, so location was perfect. Other than the sound of train, hotel was quiet. We were not able to get room cleaning service everyday, but it was not a big problem.
Ryan
Two Bedrooms Condominium
Stayed in Nov 2023
Family
5 review
10/10
Outstanding
Posted on Dec 26, 2023
All you need in the room was provided so no need to worry about the stuff.
Guest User
Junior Suite
Stayed in Nov 2024
Traveling with friends
2 review
10/10
Outstanding
Posted on Dec 24, 2024
Very friendly and attentive staff.
Chi Hin
Two Bedrooms Condominium
Stayed in May 2024
Family
1 review
8.5/10
Very Good
Posted on Jun 29, 2024
Like the hot springs and beautiful landscape.
Guest User
One Bedroom Condo
Stayed in May 2025
Family
4 review
8.5/10
Very Good
Posted on Jul 14, 2025
We spent three good nights in the cabin. There is a mountain view next to the resort. When we first arrived, we were surprised to find a group of deer next to the house! ! But I still have to talk about the shortcomings. We booked four people on the booking website. Our room type is a double bed + sofa bed. It is impossible for four people to squeeze into a double bed, right? But when we entered the room, we found that the sofa bed was not made at all... and there was no extra quilt, so I had to call the counter to ask for quilts and sheets (fortunately, there were four pillows in the master bedroom, which was enough). The counter said that the housekeeping would not know how many people we were (hello? Is this a problem of your internal negligence?), which is the most unsatisfactory thing for me, so I can't give it five stars. In addition, the room is actually quite old, the bathroom exhaust fan is very loud, the kitchen utensils are enough, but unfortunately there is no cutting board, and the only wok has peeled off the coating and is scarred. The non-stick pan is a consumable item, please replace it... The location is about 7-8 minutes drive from Banff, which is not too close nor too far, and the surrounding is very quiet. Overall, we still like this place despite the minor shortcomings mentioned above.