Econo Lodge Gallatin - Metro Nashville

Hummingbird Hotel

"After booking this room I read other reviews stating similar situations ; cancelling room to charge more, adding additional fees etc on google. However, only writing based on my experience, but find some comfort they didn't just target me. I was displaced during the Nashville Ice storm and on day 3 with no electricity I caved and decided to get a hotel room. I googled pet friendly locations and looked at rates and based off this, price, and availability booked this. When I got to the hotel room to check in the clerk was crude, uninterested, and condescending. She quickly told me my room wasn't pet friendly and I wasn't allowed to have my dog. My dog is a registered service dog and is a small yorkie. After explaining that she told me I had to have a $100 cash deposit and it had to be in cash. Which I didn't have on me. I asked if she could waive the deposit due to the circumstance, see if I could find cash somewhere, or simply cancel the reservation. If I had to guess all those people who paid the $100 deposit in cash didn't get it back because they found a dog hair left on the room, and they probably pocketed it and didn't claim it (why else make someone pay a cash deposit?). She told me the reservation was non refundable and that I booked a non pet friendly room and that was on me. After getting to no where with this unempathetic lady I left almost in tears because at this point hotel rooms were continually limited to book with so many people without power. I tried to also cancel my reservation and explain through *********** but there customer service was also almost non existent and they communicate with the hotel to make a determination. I then had to drive back down to different exits as this was very remote and go to hotel to hotel hoping to find a vacancy. My hope is that karma comes back around to them, and people see this an avoid patronage. It might not, as I see people who got rooms seemed to be happy with the quiet simplicity and non amenities. However, I will NEVER set foot in this building and work in customer service and will make sure I also tell all of my clients about the terrible experience.... is only to help me life at the situation. SHAME ON YA'LL FOR TURNING PEOPLE OUT IN A CRISIS! SHAME!"

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