Featured facilities: Pool, Full-service spa, Room service
Great
179 reviews
9.0/10
1 night
From €69
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9.6/10
Amazing
MMihai_BDefinitely Number 1 Ultra Luxury Property in Cambodia! Everything is superlative, accessible location, great views, best rooftop in Phnom Penh, many FB outlets. Amongst all what Rosewood does really well is impressive personalized service from line staff to Managers. Great culture of luxury hospitality indeed. Highly recommend and definitely will return. I doubt you can stay at a Rosewood anywhere in the world at this value. It's a must experience!
GGuest UserRoom was a family suite and it was cozy for family of 3-4 but note that there is only 1 bathroom. So for family with older kids may not be the best.
Otherwise facilities are amazing. Staffs are super attentive and friendly. Service is promopt. Food is delicious in all restaurants!
AAnonymous UserThe room was clean, tidy, and bright. The service was attentive and thoughtful. They accommodated my requests for early check-in and late check-out, which was great. The value for money is excellent. They even gave little gifts at both check-in and check-out. My friend, who had stayed here before, recommended it to me, and I would definitely recommend it to others as well.
GGuest UserThe location is lovely and as you arrive there’s a real wow feeling.
The service is excellent and the whole team are delightful.
The pool was beautiful and the gardens were really lovely.
It was really quiet when we were there so the restaurant was often empty besides us which felt a bit strange. The food was fine but could have been hotter, it felt that presentation took priority over heat. The prices in the restaurant seemed quite high.
I love the idea that this place is eco friendly however if guests are expected to top up water bottles the water stations should be clean and inviting.
The gym was a bit scruffy and not inviting but then I wasn’t there for that!
The place is relatively new however there were definite signs of the rooms being tired but I think if cleaned more would make the place look spectacular - which I guess is the desired effect. Eg. Our courtyard was very scruffy and not welcoming. The TV wasn’t working and the windows in the apartment desperately needed cleaning.
Some little touches and attention to detail would bring this back to the 5* glory that it should be.
Overall we enjoyed our stay and hope that the management team take my comments on board because I think it could be fabulous.
GGuest UserI requested for the hotel pickup service, the driver was late and I waited for an hour for my ride. ONE HOUR. Communication was not good cuz the staff kept telling me the driver is parking, the driver will meet me yadayadayada when in fact he was simply just LATE. I could’ve taken the taxi but instead I waited an hour in the HEAT in a city that I have never been to. Safe to say I won’t stay with them ever again. They did void the charges to my ride but honestly I don’t see any other possible way.
Location: very close to the old airport but soooo far from the new Techo airport. To be fair, nothing is close to the new airport so I’ll give them that.
Cleanliness: ok
Placesto buy things: a supermarket and KFC and Starbucks nearby, not bad if you are not picky
Value for money: I did not look into other hotels but for its pricing I guess it’s ok? With acceptable amenities, very big bed, but lots of Chinese…
SSHERRY Jan13We booked 3 rooms for my family trip, manager seyha really helpful and did upgrade for us, we are enjoying to stay skoha, definitely will come back again!
MMalik_ExplorerFirstly the hotel is like 20 mins ride from airport , but opposite side the bustling town. It’s just across from Mekong river. Mobility to reach hotel were hassle free. As a diamond member i was able to do early check in and had my welcome drink and cold towel at reception. We booked bassac suite and as per photo it has bathtub , however when we checked in to my surprise it’s not. I ring to FO to check about and I were instructed to pay $20/ night if want but tub. However they had discussed this with their senior management and come up with free upgrade to high ceiling 16th floor room. Not sure what it called but such a grand fabulous room with Mekong river view too. Staffs are super friendly and welcoming, English speaking, overall the price I paid for my stay was worth it. If I ever coming back Phnom Penh I choose this hotel.
__WeChat15291****Every time I visit Phnom Penh, I stay at this hotel. The breakfast is fresh and plentiful. The pool and gym are clean. The hotel staff are enthusiastic, and the parking security guards are amiable. The foot massage parlor on the first floor of the hotel is also really nice! Plus, there are so many mango trees in the garden outside. It's also very close to the Royal Palace, less than 200 units away.