GGuest UserExceptional service and food choices. Absolutely delightful hospitality and interior design. Elevator operation is thoughtful and offers unqiue privacy. Dining quality is only matched by the brilliant city view at that elevation only to be found in Rosewood. For international traveller, it's value for money if we allow ourselvs to splurge a little.
GGuest UserRoom was a family suite and it was cozy for family of 3-4 but note that there is only 1 bathroom. So for family with older kids may not be the best.
Otherwise facilities are amazing. Staffs are super attentive and friendly. Service is promopt. Food is delicious in all restaurants!
PPHYO PHYO WAI YANG YINGOverall Staying experience: 7/10
Location: 9/10
Arrival Experience: 8/10
Checkout Experience: 9/10
Bell /Valet Experience: 10/10
In room Amenties: 7/10
Bedroom Comfort: 6/10
Bathroom Experience: 7/10
WE booked 5D4N for our business trip. We arrived very early at the hotel but the arrival experience is superb. I was assigned to room 309 at level 3 in 20mins.
The room is very decent size enough for 1 person. The bed is queen size bed, the blanket pillows and mattress decent clean bit not too comfortable for my preference.
Bedroom Experience:6/10
The bathroom is very spacious for this room size with seperate bathtub and standing shower. Wash basin is decent size for 1 person. Toilet is automatic and is very comfortable. Enjoyed the hot tub daily after work. Bathroom Experience: 7/10
MM45962****The overall quality of this hotel far exceeded my expectations. From the moment I stepped into the lobby, I was deeply impressed by both the ambiance and the service. The lobby's design is simple yet elegant, with soft, non-glaring lighting that instantly melted away my travel fatigue. The front desk staff were professional and patient; even with many guests, they maintained their smiles and spoke gently and politely, making the check-in process incredibly smooth. The room itself truly showed the hotel's attention to detail: the bed was clean and comfortable, with high-quality linens that made me feel instantly relaxed. The shower had great water pressure and consistent temperature, and the bathroom was spotlessly clean, making me feel very secure. Even the air felt fresh and pleasant. Throughout my stay, every hotel employee maintained an exceptionally high standard of service. Any issues were addressed immediately without delay. Whether it was replenishing supplies, cleaning the room, or asking for local information, I always received a patient response. This meticulous and sincere service made staying here a true pleasure, not just a regular accommodation. It provided a real place for me to rest and recharge during my busy travels. This was a very enjoyable experience, and I will not hesitate to choose this hotel again. I genuinely recommend it to anyone looking for a high-quality stay. [ThumbsUp]
GGuest UserThe location is lovely and as you arrive there’s a real wow feeling.
The service is excellent and the whole team are delightful.
The pool was beautiful and the gardens were really lovely.
It was really quiet when we were there so the restaurant was often empty besides us which felt a bit strange. The food was fine but could have been hotter, it felt that presentation took priority over heat. The prices in the restaurant seemed quite high.
I love the idea that this place is eco friendly however if guests are expected to top up water bottles the water stations should be clean and inviting.
The gym was a bit scruffy and not inviting but then I wasn’t there for that!
The place is relatively new however there were definite signs of the rooms being tired but I think if cleaned more would make the place look spectacular - which I guess is the desired effect. Eg. Our courtyard was very scruffy and not welcoming. The TV wasn’t working and the windows in the apartment desperately needed cleaning.
Some little touches and attention to detail would bring this back to the 5* glory that it should be.
Overall we enjoyed our stay and hope that the management team take my comments on board because I think it could be fabulous.
GGuest Userthis hotel is a high quality one without question, but the location is away from airport or city centre. Surprisingly, all the restaurants next to this hotel are Chinese ones without one KFC. Our checking in was smooth, but the room number was incorrect, so we have to wait to get a new door key card. Additionally, checking out requires inspection before allowing to leave
__WeChat15291****Every time I visit Phnom Penh, I stay at this hotel. The breakfast is fresh and plentiful. The pool and gym are clean. The hotel staff are enthusiastic, and the parking security guards are amiable. The foot massage parlor on the first floor of the hotel is also really nice! Plus, there are so many mango trees in the garden outside. It's also very close to the Royal Palace, less than 200 units away.
MMalik_ExplorerFirstly the hotel is like 20 mins ride from airport , but opposite side the bustling town. It’s just across from Mekong river. Mobility to reach hotel were hassle free. As a diamond member i was able to do early check in and had my welcome drink and cold towel at reception. We booked bassac suite and as per photo it has bathtub , however when we checked in to my surprise it’s not. I ring to FO to check about and I were instructed to pay $20/ night if want but tub. However they had discussed this with their senior management and come up with free upgrade to high ceiling 16th floor room. Not sure what it called but such a grand fabulous room with Mekong river view too. Staffs are super friendly and welcoming, English speaking, overall the price I paid for my stay was worth it. If I ever coming back Phnom Penh I choose this hotel.