Politely, I will just say this hotel is not a 5 Star hotel...maybe not even 4 Star. There are multiple reasons but I will say that one of the biggest reasons is mainly because of the front desk. They lack the understanding of genuine hospitality and a true 5 Star experience which goes above and beyond. To Mr. R.S. Gupta…it is time to make some serious changes at this location. 🙏🏽