Featured facilities: Golf course, Pool, Windsurfing
Great
9.1/10
1 night
From €289
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9.3/10
Great
뭐뭐니1. Out of all the accommodations we stayed in during our 10-day trip to Spain, it was the most expensive but the worst
2. I paid in advance (including breakfast), but I went to check-in, but I said there was no payment, and I stood there for over 30 minutes. At this time, it was around 9:30 p.m.
3. Reservation details + card details + receipts, etc. are printed and shown. The staff tried to resolve it with the reservation company, but it didn't go well. He said he was sorry and said to go to bed, got the key and went to the room (moved by car)
4. I received two keys, but both of them opened the door. My husband got in the car and went to the front desk again to get them, but in the meantime, another one was missing.
5. I have to go to breakfast the next day, but no one contacted me to see if it was resolved or not. Since the hotel reservation company settled with the hotel, they said to go eat.
6. On the 1st day, after breakfast, they asked me to pay, and they said it was included, so they said yes.
7. On the 2nd day, I was leaving after breakfast, but the staff chased me out and asked me to pay.
8. I'm sorry when I check out, nothing to say
MMr P & R BWhat an amazing hotel!
I took my wife for a long weekend and all the staff was very attentive, friendly making sure your every need was attended to.
The hotel has been refurbished and some areas are still under improvement but all work is carried out discreetly not causing any problems for the guests.
The new decor is spectacular and you can see that no expense has been spared.
We particularly liked the courtyard seated bar area with amazing cocktails and the breakfast was to die for.
We both really enjoyed our stay and will be visiting again for our next special treat
CCathy58It should be a better five-star hotel in Marbella, but the experience is average and will not stay again. The picture of the Ctrip suite does not match the actual situation. It is actually a sofa in an ordinary hotel room, and the room has a musty smell. Ctrip indicated that it will open in 2020. I thought it was a new hotel. The actual decoration is relatively old. I don't understand why it is a hotel opened in 2020. The front desk service does not meet the five-star standard. The procedures are completed in the morning and the room card is picked up in the afternoon. There is a person at the front desk, very slow, and waited for a long time.
The advantage of the hotel is that there are many restaurants, it feels good to eat at night, the location is by the sea, and the walk is very comfortable.