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My stay at this hotel was absolutely terrible. After checking in and leaving my luggage in the room, I went out shopping. Two hours later, I got a message from my colleague, who had also booked a room here: the front desk had given her my room card and let her enter my room—we had clearly reserved two separate rooms. This incident made me seriously doubt the hotel’s ability to protect guests’ property safety. It turned out that the front desk had confused us because our names are similar. What’s worse, I didn’t receive any apology from the hotel. When I returned in the evening, the front desk staff was extremely arrogant, claiming it was a coworker’s mistake and had nothing to do with him, and even said the matter was already resolved and I shouldn’t make a fuss about it. In short, this is a hotel that offers no guarantee whatsoever for guests’ safety.

Our two-night stay in the Bluebell Room at Hotel Le Plaza was absolutely delightful! The room was clean and comfortable, with a large, soft bed, and the hygiene was top-notch. The hotel's location is excellent, with convenient transportation, a quiet surrounding environment, and easy access to shopping. The staff were friendly and professional, and the facilities were comprehensive. Overall, it felt upscale and high-quality. I highly recommend it, especially for couples or travelers looking for a relaxing stay in Brussels. It truly lives up to a 5-star standard, and I'll definitely choose this hotel again next time I'm in Brussels! Absolutely worth it! 😊

I had a truly wonderful stay at this hotel in Brussels. From the moment I arrived, the level of service was exceptional — warm, professional, and genuinely welcoming. The staff went above and beyond to make sure every detail of my stay was perfect. The rooms were spotless, beautifully maintained, and designed with great aesthetic taste. Everything felt fresh, elegant, and comfortable, creating a relaxing atmosphere after a long day exploring the city. A very special thank you goes to Ms. Antonia at the reception. Her kindness, professionalism, and willingness to help made a real difference during my stay. She was always attentive, smiling, and ready to assist with anything I needed, making me feel truly valued as a guest. Excellent service, outstanding cleanliness, and beautiful design — I would definitely choose this hotel again on my next visit to Brussels.

Best location ever. It is right next to the Grote Market and just 2 mins walk to the Brussels Central Station. Close proximities to all the attractions and restaurant. The hotel is clean and well sound-proofed. The staff were very helpful with early check-in. I have left my necklaces in the hotel room before leaving brussels and wrote in to the hotel which replied promptly that they have found it and will arrange for the courier of my necklace to my home country. Really appreciate their help. The only downside is that they didnt provide indoor slippers. It costs 5 euros for a pair.

Check-in is 3pm and we arrived at 3pm but the room was only ready at almost 4pm. The story was that it was cleaned already but ”awaiting inspection”. We were handed 2 bar coupons with a blithe apology in rapid fire French for our 50 min wait. The vacuuming in the room left much to be desired. When we got into the room on the 1st day, there was a pistachio at the side of the bed. My sister's dust allergy was triggered throughout our 4 day stay. When we opted for housekeeping on the 3rd of the 4 days we stayed, the same pistachio remained there after the cleaning staff were done. Towels and bed linens were refreshed but the coffee/tea and bathroom amenities were not. If you choose the Deluxe twin room like we did, please note that the room is 24 metre square and there is only room to open up one medium sized suitcase on the ground. Our other suitcase had to be accessed via the wardrobe which was spacious enough to keep the 2nd suitcase in. Location wise, it's ideal and a stone's throw from Grand Place - the historic city centre, and many shops and good brasseries. It's a 10 min uphill walk from the hotel to the nearest train station called Brussel Centraal / Bruxelles-Midi which will bring you straight to the Brussels Airport in 17 min on the direct train (1st class carriage €12.10). The buffet breakfast is plentiful and of good quality (with eggs cooked to order) in a nice space with a courtyard view crewed by pleasant staff fluent in English. The bar has a relaxing ambience with an outdoor view and affordable drinks. My guide is always how much the increasingly rare digestif liqueur Chartreuse Verte costs. It was €14 per pour. Note : You get a free coupon for a soft drink/coffee/beer/wine if you pass up on room cleaning. If you have a short stay, you should as there wasn't much cleaning done.

Here’s I traveled to Brussels with my family, and I must say it was one of the best locations we could have chosen. We explored not only Brussels but other cities in Belgium as well. Even when it rained, it was very convenient to simply cross the road and find a train or metro station nearby. The amenities and room service were also great. The room was clean and included a kettle, tea, and instant coffee.

The hotel is only two or three stops from Brussels central though visitors should be careful about taking the correct train (or you’ll end up in Leuvain and miss the Diagem station). The breakfast is more than adequate for business travelers and the gym is well-equipped. Rooms are unusually spacious and very comfortable. If there is a downside to NH airport hotel, it’s that there aren’t any cafes or restaurants in the area in case you didn’t have a meal in the city. Otherwise, the service and accommodations are excellent.

Does what it says on the tin! Good location, efficient friendly staff and comfortable room. We would book again.

So much potential let down by poor management. We’ve stayed in over 200 hotels, and this is the first to charge a fee for a baby cot/crib (at €35!). This was requested to be placed in our room at arrival. We arrived at 1pm and after chasing relentlessly, the only placed it in our room at 9pm. Staff are very rude too. Mentioned nothing about WiFi, breakfast, location of room. Just throw a key at you without a smile and turn away.

This was by far the worst hotel experience we've ever had. The hotel has no reception and, to this moment, has not provided any check-in instructions. We arrived in the evening around 8pm, after an international flight, with our 3-year-old child—only to find ourselves locked out, unable to access the building. No instructions had been sent whatsoever. Thankfully, some other hotel guests happened to arrive and kindly let us into the hallway. We tried calling the emergency number provided, but it only offered an automated message saying replies would take up to 24 hours—by which time we would already have left. We couldn’t access our room key until another guest, using her own instructions and code, managed to open the key safe and retrieve our key for us. Absolute nightmare. The room itself was ok—equipped with a fridge, some basic glassware, and a small TV. However, there was no coffee provided, so we had to purchase our own. Only two small bath towels were provided.