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Featured facilities: Pool, Public beach, Business center
Very Good
99 reviews
8.8/10
1 night
From MXN1,328
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8.8/10
Very Good
GGuest UserTook the wife out of state for our 10 year anniversary. She was so excited to be staying at an Aloft again as we have in the past! We got into the room, my Flowers were there, which was great. We adjusted the AC to our comfort likings and 4 hours later after being at the beach, the temperature in the room was 78.
Called the front desk, they said there isn't anything they could do. Maintenance checked the panel and all is fine but our room was above the indoor pool. The pool room was found to be 80+ degrees but no one agreed to trying to lower the temperature of the pool room. Instead they suggested we open the balcony door and give us a box fan.
The outdoor temps were in the upper 80s low 90s. There was a hint of a breeze but when the box fan was dropped off, we came back from dinner and it was tolerable with the door closed. No check up from management, the staff was quite short with our concerns and requests.
Overall the stay was amazing but disappointing
GGuest UserLocation is great, right in the boardwalk. The pool and jacuzzi were great too. The balcony had a high top table, with great views.
Downside: Even though the room has a kitchen, there were no utensils or pots/pans or anything for the kitchen. Huge downside since we took items to make breakfast. There was a coffee maker and sugar but the machine was super dirty.
SSavanah Rianbeautiful view, had a fan in the closet to use if you got too hot, spacious room, personal balcony, had a microwave, fridge with mini freezer, definitely recommend!